Slow delivery. A nice T shirt, but too small, despite being a 2 xxl, my standard size for every other garment. Nice enough, but not sufficient for me to repeat order
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Recently, I purchased a cordless Car Vacuum High Power 13000Pa/30AW, but it started smoking and malfunctioned immediately after turning it on. I reported this serious defect and requested either a ful... See more
I ordered some fleece type tights leggings that look like real skin under tights.. it took weeks for them to come, when the arrived they were very small, I complained to customer services who quickly... See more
Ordered the heart shaped friendship ornament. Sadly it did not suit my needs but customer services were super helpful and arranged a prompt refund. Very impressed with how they dealt with the issue.
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2.7
Poor
225 reviews
Replied to 99% of negative reviews
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Failed Miserably
I ordered stuff on 3rd May and as of yet I still haven't received it, I have emailed 6 times and each time I received a generic email saying they would be intouch within 48 hrs...then nothing...now £7.99 is probably a drop in the ocean to them but to me it's alot of money...I am not expected my order now or my money back and will no longer buy off fb....
May 3, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you so much for taking the time to share your feedback with us.
We apologize for the delay. Perhaps there was a shipping issue, and we completely understand your frustration. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
I am bombarded with promo-emails that…
I am bombarded with promo-emails that can't be stopped. This company is a nightmare
August 3, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. You can contact our customer service to cancel your subscription. We assure you that we will prioritize your feedback and resolve the issue. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Bought a dress from this company
Bought a dress from this company. Absolutely the worst quality I have ever seen. The material is like a child’s paper table cloth. I’ve never seen anything like it. Nothing like the video. There is no elastic waist as shown in the video. Please nobody order from this company. It must be highly flammable. I will be sending the dress to trading standards
July 26, 2025
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We take full responsibility for every product. Please send your detailed information to our customer service email address service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Absolutely disgusting service
Absolutely disgusting service! Emailed to say they had sent goods, emailed 2 days later to say they are still awaiting delivery of goods! Nothing but lies for a full month. DO NOT ORDER FROM THIS SITE
July 3, 2025
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Perhaps there was a slight issue with logistics and shipping. We assure you that we will prioritize your concerns and resolve the issue. We take responsibility for every product. Please send your detailed information to our customer service email address service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Scam cheap product and nothing like…
Scam cheap product and nothing like shown on video, just cheap make up , it’s going in the bin
July 31, 2025
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We take full responsibility for every product. Please send your detailed information to our customer service email address service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Now my home is a NO FLY ZONE
A Shout out to GRACE From Chic- Luckys Customer Service - thanks for all your help
If you're craving peace from the airborne anarchists of
summer—the buzzing, the biting, the audacious aerial acrobatics—this is your
holy grail. Chic-Lucky’s Mosquito Zappers don’t just handle pests. They
deliver operatic vengeance with style.
🔸 Design & Impact:
Sleek, satisfying, and strangely elegant. It’s a zapper with the soul of a
samurai - decisive, efficient, and gloriously silent... until the bug finale.
Then it's Wagner meets Wimbledon.
🔸
Ease of Use: Plug in, power up, and watch the wings fall where they may.
Zero faff. Zero flies.
🔸
Effectiveness: Within minutes, my home transformed from an insect
speakeasy to a no-fly zone. Even the moths filed a noise complaint.
🔸
Value: Worth every penny. Especially if you value your sleep, your skin,
and your sanity.
________________________________________
🪰 Poetic PS.
No more lullabies of wings by night,
Nor stealthy stings at morning light—
This zapper sings with noble might,
And sends the bugs a last goodnight.
Bravo, Chic-Lucky. You've weaponised serenity.
🏆 Bug-Free Sequel:
Chic-Lucky Mosquito / Fly Zappers
Five stars, zero wings left standing
It’s been days since the last buzz—a silence so sweet, I
almost want to frame it. The Chic-Lucky zapper hasn’t just performed… it transformed.
My space is now a winged-free sanctuary, and the rogue insects that once
dive-bombed my tea and taunted my skin? They’ve met their electric epilogue.
🌙 Nighttime peace:
I sleep like a poet in a padded cloud. No bites, no flits, no cursed symphonies
of wings.
🥇
Performance over time: Still going strong—no clogging, no fading. Just
silent zaps of justice.
📯
Neighbour envy level: High. The local bugs have been heard muttering
“avoid Bungalow number Bob has one of those Zappers from Chic – Lucky”
________________________________________
✍️ Poetic Postscript: Buzz Off
Ballad
They came with wings, they met their match—
The Chic-Lucky zapper raised its latch.
No bug shall buzz, no fly shall sass—
It’s silent now… the zappers' last laugh.
So Chic-Lucky, I raise a toast. You've turned my home into
the Ritz for humans—and the blitz for bugs.
________________________________________
July 25, 2025
Unprompted review
Cheap Chinese crap
Cheap Chinese crap, not what you order, should be closed down. Goods went straight in the bin.
July 19, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
If I could give zero I could
If I could give zero I could! Total rip off, shocking quality, delivery took 4 weeks, arrived smashed. No response from customer services!
July 11, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We apologize for the delay. We will report this to our shipping carrier and ask them to expedite delivery. We fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. If your item is damaged, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Scam company, do not buy from them!
Update - I have received a full refund from PayPal, if you have purchased from this company through PayPal, I would urge you to contact customer services as you have buyer protection. If you see this before asking a purchase from this company, save yourself the hassle and just don't buy from them.
Ordered the viral maybelline bubble mascara and paid for fast shipping. About a month later I received some cheap Chinese mascara which was nothing like what I had ordered. When I complained to their customer services, they offered a discount on my next purchase and refused to send what I had actually ordered. I then opened a dispute with PayPal and they emailed me asking to close the case, promising they would refund me after I closed the case. I believe they would not have done this and it was a way for them to stop PayPal refunding me. It has now been 7 weeks and I am waiting on a decision from PayPal which I am not feeling optimistic about after reading these reviews. Do not use this dodgy scam company if you have any sense.
May 18, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we prioritize your concerns and will resolve the issue quickly. We stand behind every product. If you have any questions, please contact us at service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Do not buy from this company
Do not buy from this company, it is a scam and sadly I fell for it, note to self to check reviews before buying. Ordered some make up and was sent some cheap Chinese crap and not what I ordered. Ignoring my emails now. Whoever is running this company, I hope you’re proud.
July 8, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store using the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@chic-lucky.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Took money but haven't received…
Took money but haven't received anything.
June 27, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for your feedback.
We apologize that you didn't receive your package. Perhaps there was a problem with the shipping process. Please contact our customer service team to inquire about the shipping status. We assure you that we prioritize solving your problem from a customer perspective. Please send your details to our customer service email: service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Despicable company
Absolute scam I ordered bubble mascara and got some Chinese gunk! They do not respond to emails either… AVOID
Since writing this review I have received a refund..
June 26, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@chic-lucky.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Ordered 2 bubble mascaras but received…
Ordered 2 bubble mascaras but received 2 'life girls' volume mascara!!!! Have emailed several times for a return address but haven't had a reply. It's not the money, it's the principle.
June 24, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@chic-lucky.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Do not buy !!!
I would leave no stars if I could absolutely diabolical ! I ordered bubble mascara and they sent me a completely different item. I got a generic email back when I complained . Do not order from them they are scammers. Paypal would not help either and took there side so I am now stuck with 2 mascara's that are no use at all.
June 6, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
SCAMMERS
I am appalled by this company. I placed an order on 19th April 2025 and I am still waiting for it to arrive. I managed to email them and they answered 10 days later to say the product had arrived but tracking says its still at the airport. DO NOT USE THIS COMPANY
April 19, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
SCAMMERS - AVOID
Ordered Maybelline Colossal bubble mascara and received "life girl" mascara, which actually doesn't exist on search engines. It's going straight in the bin.
June 14, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Appalling company BUYER BEWARE
Appalling company - absolute scammers
Take your money and send inferior, cheap products
Does not respond to emails
AVOID AT ALL COSTS
June 16, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@chic-lucky.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Scammed
Well what can I say about this scamming company, they take your money don't send your goods & when you email them about your order they send the same email that's it's on it's way & they are very busy. I raised it with my credit card & got my money back, after 30 days they can't have your money & goods.
So good luck anybody that orders from them. Guess my bikini is still in transit haha
May 7, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Ordered bubble mascara and received…
Ordered bubble mascara and received some cheap Lady Luck mascara. They refused to replace it and offered me 20% discount on my next order. I will not be making any orders from them again DO NOT ORDER FROM THEM MAJOR SCAM
June 11, 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
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