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ChicWish Reviews 4,695

•
TrustScore 4.5 out of 5

4.3

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Evaluating 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are well-made, beautiful, and often exceed expectations. Many appreciate the unique and stylish designs, finding them versatile and true to online descriptions. The customer service is also consistently highlighted as helpful, responsive, and supportive, with many positive interactions reported. However, some people were dissatisfied with aspects of their order and the return policy. Issues included delayed shipments, items not matching descriptions, and difficulties with the return process, particularly concerning international shipping costs and the inability to return certain items.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising quick arrivals,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the prompt, helpful, and... See more

Return policy

People report ambiguous experiences with the return policy. Many customers found the return process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The clothes seem to be good quality for their generally low cost. I needed to contact customer service about my user account info and, despite some apparent language barriers, they were helpful and ki... See more

Rated 4 out of 5 stars

My ChicWish order of 3 items was split into 2 different shipments. Received a week apart, no notice in the first shipment that a second shipment was forthcoming. ChicWish customer service team clari... See more

Rated 4 out of 5 stars

I'm disappointed of the quality of my chosen dress. I was expected better quality, than the dress which when i tried on, my skin became very itchy. Another story was the colour - which was compl... See more

Rated 5 out of 5 stars

The clothes are actually great for the prices and customer service is responsive. I have ordered several skirts and tops from them and had wonderful compliments on them. I have a harder time with ther... See more

Company details

  1. Shopping & Fashion

About ChicWish

Written by the company

Chicwish traces its beginnings back to the original idea: wish to cater the young generation with a distinct sense of chic style, while keeping with our great quality and affordability.

We appreciate vintage-inspired and handmade collections, while establishing our online store as a mecca for those who with an eye for fun fashion.

Written by the company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Replied to 17% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Absolutley loved my items

Absolutley loved my items, I ordered 3 clutches and 3 pairs of earrings, quality exceeded expectation and they were so pretty. Customer Service was outstanding and they were so helpful everytime I requested their assistance.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Overall really positive experience

ChicWish was overall really good! Clothing quality was good, pricing seems fair, and shipping was fine. They have a "free shipping" return policy if you choose to exchange your returned item for store credit. Otherwise, you have to cover the shipping costs to return your item/ or it'll be deducted from the amount you're meant to get.

March 9, 2026
Rated 5 out of 5 stars

Late Delivery But good Quality and good customer services response

This review was initially written in March when I had been waiting a month for delivery Apparently it is with Yodel and chicwish don’t accept responsibility once it’s with the courier According to the tracking system it was received February 27th but no Information since then. I haven’t been able to speak to anyone in yodel since. I was due to wear the outfit tomorrow but now have to go and buy something I’m extremely disappointed.
Since writing this review the items eventually arrived but apart from being too late to wear for a special occasion I did like them and the quality is good but they were too small. After speaking with customer services they have offered me a 70% refund and told me I could keep them Which I have accepted as I can give them to my daughter in law who is a smaller size than me and they will fit her. So as earlier purchases have been good and I love what I have bought previously I will be buying again from chicwish but buy a larger size if the clothes are tight fitting as I suspect they are sized small

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company.

I returned an item in perfect condition as it was too big. The company kept over £33 saying its an adjustment fee. Adjustment fee for what I dont know. Im very disappointed.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Really good quality items

Really good quality items. Loved every single purchase. I had to return 3 items that didn’t fit me good and the return was easy and smooth. Really happy with this brand.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great jacket

Great jacket! On time delivery, good value for money, sharp and fitting cut. Overall happy with my purchase

March 9, 2026
Rated 5 out of 5 stars

Beautiful & Affordable

Beautiful, affordable options. The quality of the pieces is fantastic! I've been wearing ChicWish for many years, and the items have become staples in my wardrobe. Fast shipping. Easy and supportive return policy.

March 9, 2026
Rated 1 out of 5 stars

DO NOT BUY FROM CHICWISH

I was not able to arrange a return from the UK via the website so had to contact customer service. Having to pay for an ill-fitting skirt to be returned to the US will cost me more than the item itself. The email from 'customer service' is below. DO NOT BUY FROM THEM!

Attached, please find the RMA packing slip. Please print and include it in the parcel.

Kindly use your own shipping label to send it to the address provided below. After shipping, please send us the tracking number or postal receipt for our records.

2323 MAIN ST B13
Irvine, CA 92614
United States

To avoid any possible customs charges, please make sure the declared value of the return shipment is
below 20 USD. Please note that we are unable to pay any import taxes or duties; if the value is declared higher, any charges incurred will be your responsibility.

If you choose to keep the skirt, we are pleased to offer you a 30% refund on this item.

Thank you for your understanding and cooperation.

Best regards,

Zoe

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

ChicWish customer since 2019

I have been Chicwish customer since 2019 and love every single piece I got from them. The quality is always great I have stuff from 2019 and they still look new and I always get compliments when I wear their clothes. Love their clothes they are so modest and they have variety of colors and styles

March 5, 2026
Unprompted review

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