Chill  Reviews 5,567

My chill is not working for two years. I can’t see my documents in my account. Absolute rubbish. I’ve gone to different company for car insurance. Do not recommend this broker.

I received exceptional customer service from Jessie. You are very fortunate to have someone of her calibre on your team. She is a real asset and sets a standard that reflects what customer service should be. This review would have been a 1 star if it hadn't been for her. And if it were based on my experience with her alone it would greatly exceed 5 stars.

Following what had otherwise been a very disappointing customer experience, multiple transfers and both inconsistent and inaccurante information, I was connected to Jessie, and the contrast in professionalism was immediate. She was calm, knowledgeable, empathetic, and handled the situation with complete clarity and efficiency. She resolved the issue promptly.

It is clear that she is operating to a very high standard, particularly given the circumstances. Her ability to remain so positive, composed and professional, despite the challenges within the wider service experience, is genuinely commendable.

I was transferred to 4 different advisors prior to speaking with Jessie and each transferred me off to the other with no intro, so when I reached Jessie I had been on the call for almost an hour, and had gone through the verifcation process and told my long winded query to numerous staff members. I had been given inaccurate information from two of the adivsors previously and when I politely challenged it I was transferred.

I used the chat function and was connected with Daniel who was friendly, polite and efficient. He was able to renew my policy within 3 minutes. Excellent service.

Used the live chat on their website to do car insurance renewal.Everything was easily done,perfect service.

Daniel was great -- made the renewal process super easy and was overall lovely to deal with!

renewed motor insurance with Daniel on chat. super fast and efficient excellent feel to the transaction. this is the 2nd or 3rd time i renewed on the chat. no wait times

Started a chat excepted to get a chat bot was plesantly surprised to have a chap called Daniel answer my query.
He was able to answer my question and even got me a better quote for my renewal.. card payment didn't go through so he gave me a call and was able to take payment over the phone. The entire transaction took about 20 minutes from start to finish with excellent customer service and real life customer chat.. very happy customer. Until next year - thank you!

Daniel was very helpful making my renewal straightforward. He followed up on a query and made the process simple.

Daniel was very helpful and actually got me a better price again

Very efficient and Daniel got my insurance sorted in a few minutes

Daniel was great made the process nice and smooth!

Easy and straightforward

I needed information on renewal of 2 houses, Daniel was brilliant. He has all the information to hand, changed what needed changing/updating and was knowledgeable, helpful and friendly. Customer service definitely 5*, I had everything resolved within 10-15 mins.

All of my questions were answered and felt that I was dealing with a real person not a chatbot - Daniel was helpful and gave good clear advice on my renewal and assisted me fully with this.
He was legendary!

Daniel was a sound lad made it very smooth from start to finish.

The customer care agent, Daniel, was so fast and helpful. Made the whole process very easy and nothing was an issue!

Daniel made the process of changing policies simple and quick. Highly recommended.

Daniel was very helpful, when I was renewing my home insurance. Very nice and very efficient, I didn’t have to spend hours on phone. He sorted everything quickly.

I initially had to call in order to gain access to my policy, as I wasn’t able to retrieve it through other channels.

Although the agent and I are both Brazilian, we communicated in English. While I understand this may be due to company policy, I felt the experience could have been more personal and human if we had the option to speak in our native language.

That said, Renato was extremely patient, kind, and professional throughout the entire interaction. He took the time to answer all my questions clearly and made sure I felt supported. I really appreciate his help.

I was only onhold for a few mins before my call was answered. I dealt with Jessi who was very pleasant and helpful. I had a few queries about my car insurance and Jessi helped me to sort them out.