Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... See more
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Review summary
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Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... See more
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I could not recommend chimes more!! Harry & Paul came and set up my garden furniture this afternoon and they were the kindest, most professional team. They set up the equipment so quickly and went abo... See more
Company replied
I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would no... See more
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Company details
Written by the company
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Contact info
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, United Kingdom
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4.7
Excellent
734 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Pergola with side blinds
The full customer experience was excellent.
This started with the easy-to-use, informative website, followed up by a great conversation on the phone, through to the delivery of our pergola (great delivery guys) and the clear instructions on how to assemble the excellently designed and engineered product.
Completely faultless.
July 30, 2026
Reply from Chimes Home & Garden Ltd
Dear Paul,
Thank you so much for your fantastic review. We’re delighted to hear that you found the whole experience excellent, from browsing our website and speaking with our team to the delivery and assembly of your pergola.
It’s wonderful to hear that you were impressed with the quality, design and engineering of the product, and we’ll be sure to pass your kind comments on to our delivery team too.
Thank you again for choosing Chimes and for your recommendation. We hope you enjoy your pergola for many years to come.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Michael,
Thank you so much for your kind review. We’re delighted to hear that you’re pleased with your purchase and that you found our service and value for money to be excellent.
Thank you for choosing Chimes, and we hope you enjoy your new product for many years to come.
Kind regards,
Chimes
Excellent Service from start to finish
From the moment we firtst entered the showroom to the final delivery of our purchase the service was second to none. Really please with our garden set. Very high quality. We did have a minor issue with one part of the set but one email to Chimes and everything was taken care of. No excuses, no questioning just an accepteance by Chimes to make things right according to what we stated. Such a refereshing response from a company. Excellent value for money. Every person we interacted with was excellent. The delivery guys were excellent. The showroom staff were excellent and the owner was excellent. Could not recommend the company enough. Delivery was on time. Email response was fast and telephone calls were great.
July 30, 2026
Reply from Chimes Home & Garden Ltd
Dear Anthony,
Thank you so much for your wonderful and incredibly detailed review. We’re absolutely delighted to hear how pleased you are with your garden set and that you felt well looked after from your first visit to the showroom right through to delivery.
We’re especially pleased that we were able to resolve the minor issue quickly and to your satisfaction. We believe that when something isn’t quite right, the important thing is to listen, take responsibility and put it right without unnecessary fuss.
Your kind comments about our showroom team, delivery drivers, owner and customer service mean a great deal to everyone here at Chimes. We’re a family business and pride ourselves on providing a personal, responsive service, so it’s fantastic to know this came across throughout your experience.
Thank you again for choosing Chimes and for recommending us so highly. We hope you enjoy your beautiful garden set for many years to come.
Kind regards,
Chimes
First class personable service from…
First class personable service from this professional family business
Highly recommended
July 31, 2026
Reply from Chimes Home & Garden Ltd
Dear Mr Wilkin,
Thank you so much for your kind words and recommendation. It means a great deal to us. As a family business, we take pride in providing a personal, professional service, so it's wonderful to hear that this was reflected in your experience. We really appreciate your support and hope to be of service again in the future.
Kind regards,
Chimes
Chimes did well
I ordered at chimes because of ordering a pergola from the Range and after getting terrible service from them and asking for a refund. After this I Found Chimes on line.
Chimes promised delivery in seven working days and actually delivered in five so I was very pleased.
Chimes pergola was £200 more expensive , but is far better quality so I’m very happy with my purchase.
Only one small complaint the build instructions could be more detailed , but we got there in the end.
I would use Chimes again and would recommend.
July 30, 2026
Reply from Chimes Home & Garden Ltd
Dear Philip,
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that we could provide the service you were looking for, especially after your disappointing experience elsewhere.
It's great to know your pergola arrived even sooner than promised and that you're pleased with its quality. We also really appreciate your feedback about the assembly instructions. We're always looking for ways to improve, and we'll certainly take your comments on board as we continue to refine our guides.
Thank you again for choosing Chimes, and for recommending us. We hope you enjoy your new pergola for many years to come.
Kind regards,
Chimes
Secound purchase and they was amazing
Secound purchase and they was amazing , will defo always use them
Thanks again
July 21, 2026
Reply from Chimes Home & Garden Ltd
Dear Keith,
Thank you so much for your continued support. We're delighted to hear you've had another great experience with us. It means a lot that you've chosen us again, and we really appreciate your kind words. We look forward to serving you again soon. Thanks again.
Best regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear June,
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with our range of products and our quick delivery service. Your feedback means a lot to us.
We're always looking for ways to improve, so if there's anything we could have done to make your experience a 5-star one, we'd love to hear your thoughts. We hope to have the opportunity to welcome you back and earn that fifth star next time!
Thanks again for your support.
Kind regards.
Chimes
Reply from Chimes Home & Garden Ltd
Dear Kim,
Thank you so much for your wonderful review.
We're delighted to hear that you were pleased with our service, the fast delivery, and the quality of your product. Providing a great experience from start to finish is what we strive for, so it's fantastic to know we met your expectations.
We really appreciate your support and hope you enjoy your purchase for many years to come.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Helen,
Thank you for your kind review.
We're so pleased to hear that you found our team friendly and polite, and that you appreciated our no-pressure approach. We believe choosing outdoor furniture should be an enjoyable experience, so it's great to know that came across.
We really appreciate your feedback and hope to welcome you back again in the future.
Kind regards,
Chimes
Highly recommended
Highly recommended. Great quality furniture. Kept informed about estimated delivery date and then received a call when it was ready for delivery, then arrived as planned. Great service, start to finish
July 27, 2026
Reply from Chimes Home & Garden Ltd
Dear Dan,
Thank you so much for your wonderful review and recommendation.
We're delighted to hear that you're pleased with the quality of your furniture and that you had a positive experience from start to finish. Keeping our customers informed throughout the delivery process is something we pride ourselves on, so it's great to know this made a difference.
We hope you enjoy your new furniture for many years to come, and thank you again for choosing us.
Kind regards,
Chimes
As promised a picture of our Torino…
As promised a picture of our Torino pergola 6 x 3 with the 6 blinds is up and we absolutely love it, the Customer service excellent, delivery service excellent and any questions needed asking always happy to help
July 20, 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Gary,
Thank you so much for taking the time to share your lovely review and for sending us a photo of your Torino Pergola. We’re delighted to hear that you absolutely love it.
It’s wonderful to know you were happy with our customer service and delivery service, and that our team was always on hand to answer any questions.
We hope you enjoy your pergola for many years to come.
Kind regards,
Chimes
I love this shop
I love this shop. So many nice things to buy. If you're looking for a new patio set the choice is amazing. Plus all of the accessories you can possibly imagine. The garden cushions are to die for
July 16, 2026
Reply from Chimes Home & Garden Ltd
Dear Cheryl,
Thank you so much for your lovely review.
We’re delighted to hear how much you enjoy shopping with us and that you love our range of patio furniture and accessories. We really appreciate your kind words and custom and hope to see you again soon.
Kind regards,
Chimes
Absolutely thrilled with our Rivaro…
Absolutely thrilled with our Rivaro solar powered aluminium pergola. Delivery was smooth and customer service calls we made re product and installation were brilliant.
July 22, 2026
Reply from Chimes Home & Garden Ltd
Dear Christine,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear that you’re thrilled with your Rivaro solar-powered aluminium pergola. It’s wonderful to know that delivery went smoothly and that our customer service team could help with your product and installation questions. We really appreciate your kind words and hope you enjoy your pergola for many years to come.
Kind regards,
Chimes
Poor comms, poor delivery, poor experience.
I placed a £3,500 order with Chimes Home and Garden by phone on 1 April. I was told most items would be dispatched within 7 days, with the remainder due at the end of April. I agreed in writing to a part shipment, however after weeks of chasing I was incorrectly told the order was on hold waiting for all stock.
The first part was finally dispatched after 16 days, but the courier then took another 7 days to deliver. Despite me calling in advance to correct the address, the courier paperwork still had the wrong house number and postcode and they attempted delivery to the wrong address.
Delivery communication was chaotic. Multiple changing ETAs, excuses, then no updates at all. I had to spend around 20 minutes on the phone and walking the streets to physically locate the delivery van. The drivers were rude, demanded we move our car off our driveway for them to park on it, and then expected help unloading heavy items despite this being part of the delivery service.
A promotional item was missing from the delivery and I was initially blamed for not adding it online, even though the order was placed by phone and the promotion was confirmed at the time. This was eventually resolved, but only after further chasing.
On 17 May the final part of my order was delivered, which was due at the end of April. I had had no proactive communication and have had to repeatedly chase for updates. One person told me it was in the warehouse, another told me it hadn’t arrived which was the cause of the delay. Yet again the delivery team lived up to their exceptionally high standards and delivered my order *to the wrong house* dumping the order on the drive of a neighbour 30 houses down the road. I eventually got them on the phone to come back and deliver to the correct house.
I asked several times during this process for a complaint to be raised, Chimes advised me that it had been done and I would receive Feedback regarding this. I’ve chased several times and had no response to my complaint.
Poor communication, unacceptable delivery handling, and far too much chasing required. I would not recommend Chimes Home and Garden based on this experience.
May 18, 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Nikki,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.
Having reviewed your order, I can see from our records that the items you purchased were special order products supplied directly by Nova Outdoor Living, rather than items held in our own warehouse. As a result, we were reliant on the supplier's stock availability and delivery schedule. I can also see that you were initially advised that the screen was not due to arrive until the end of April, and unfortunately we were unable to dispatch this item before it was received from the supplier.
As you are located some distance from our warehouse, we had to arrange delivery via an external courier. While this is standard for deliveries to your area, we sincerely apologise for the issues you experienced with the courier, including the incorrect address details, delivery communication and the level of service you received. This is certainly not the standard we expect, and we appreciate how frustrating this must have been.
We're pleased that the promotional item was ultimately resolved, but we regret that this, along with the delays and the lack of consistent communication, detracted from your overall experience.
We value all customer feedback and will be using your comments to review both our internal communication processes and the service provided by the courier company. Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Chimes
Quality garden furniture
Quality garden furniture. Lovely 4 seat dining set. Bolts were missing for the table. Raised with customer services who were very helpful and sent them out first class.
July 13, 2026
Reply from Chimes Home & Garden Ltd
Dear Joanne,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're pleased with the quality of your 4-seat dining set. We do apologise that the table bolts were missing from your order, but we're glad our customer service team was able to resolve the issue quickly by sending the replacements out first class.
We really appreciate your understanding and hope you enjoy your new garden furniture for many years to come.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Svajunas,
Thank you for your lovely review. We're so pleased to hear that you had a great experience with our company and service.
We really appreciate your kind feedback and hope to have the pleasure of helping you again in the future.
Kind regards,
Chimes
Laughable response to my review.
Laughable response to my review.
Chimes thinks a glass table top on a 14 month old garden furniture purchase isn't covered, just like a car windscreen isn't covered.
Well I didn't drive my table top at 60mph down the road, or for that matter eat my food off my windscreen. I can't see the link.
Ita a bit like saying the feet on the chairs aren't covered because they are like car tyres.
And then they immediately jump on the no abuse to the staff diatribe. At what point was my review abusive?
A bit sad.
They are not interested in aftersales. Just have their money and that's that.
I'll reinforce my last review.
If you but from Chimes and have an issue, you have wasted your money.
Just like we have. They do not care.
Over a grands worth of furniture spoilt by second rate components, covered by a guarantee not worth the paper it's written on.
If you are thinking of using Chimes. Think again.
July 23, 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Mike,
Thank you for your second negative review regarding the same issue.
We are sorry that you remain dissatisfied with our response. However, we do feel it is important to clarify a few points for the benefit of anyone reading these reviews.
Your garden furniture set was purchased over 15 months ago. As previously explained, the manufacturer's warranty does not cover glass components, which is standard across many industries. The comparison with a car windscreen was intended simply to illustrate that glass is often treated as a separate component under warranty terms, not to suggest the two products are directly comparable.
In our previous response, our comments regarding abusive language were not directed at the content of your review. They referred to the email correspondence we received from you, during which a member of our team was told to "f*ck off". We do not believe it is acceptable for our staff to be spoken to in that manner and will always support our team in maintaining respectful communication.
We have not dismissed your concerns. We investigated your enquiry, checked the warranty position, and confirmed that replacement glass tops are unfortunately not available from the manufacturer. While we appreciate this is not the outcome you wanted, we cannot offer a remedy that falls outside the manufacturer's warranty or supply products that are unavailable.
We genuinely strive to provide excellent customer service before, during and after every purchase, and we're sorry that in this instance we were unable to meet your expectations.
Kind regards,
Chimes
Chimes have a great selection and…
Chimes have a great selection and buying process is very straight forward .. team actually got the item delivered to me quicker than originally set out which was very much appreciated...
Highly recommended
July 17, 2026
Reply from Chimes Home & Garden Ltd
Dear Ralph,
Thank you so much for your fantastic review.
We're delighted to hear that you found our selection and ordering process straightforward, and that we were able to get your item to you sooner than expected. It's always great to know when we've exceeded our customers' expectations.
We really appreciate your recommendation and your support. We hope you enjoy your purchase, and we look forward to welcoming you back to Chimes again in the future.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Mr Dodd,
Thank you for your lovely review. We're so pleased to hear that you had a great experience with our company and service.
We really appreciate your kind feedback and hope to have the pleasure of helping you again in the future.
Kind regards,
Chimes
Delightful place to shop and great…
Delightful place to shop and great quality at extremely competitive prices!
Terry Rothery
July 13, 2026
Reply from Chimes Home & Garden Ltd
Dear Terry,
Thank you so much for your wonderful review. We're delighted to hear you enjoyed shopping with us and that you were pleased with the quality of our products and our competitive prices.
We really appreciate your kind words and hope to welcome you back again soon.
Kind regards,
Chimes
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