The shipping time was great. However the price / quality ratio of the product is lacking. The material felt cheaper in person than on the photos, the cut is also not very flattering (it bulges at the... See more
Company replied
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I ordered two items from Chiquelle in June 2023. When the items arrived, they didn't fit right, so I returned them. I received confirmation that they had got my items back. It has been over three... See more
Really good shopping here once more with such good collection. Quality of material is improving. Only the prices are quite comparable to bigger clothing brand so the tendency is not to buy here
Company replied
I normally loved the quality of the clothes from chiquelle, but my last two orders were dissapointing. Quality wasn't worth the money even though they're asking way more money than years ago. Especial... See more
Company replied
Company details
About CHIQUELLE.COM
Written by the company
Chiquelle.com (Chiquelle AB - Org. 556889-8992) is a Swedish brand selling clothes, bags and accessories for young and fashionable women. Chiquelle started in Sweden (Stockholm) and Europe in 2012 and directly expanded to United States and countries worldwide as well. Today we are proud of being one of the fastest growing online fashion stores in Sweden and the Nordic countries and we ship to more than 70 countries worldwide. Chiquelle's Headquarters in Stockholm is: ''a luxury fashion world behind the scene's''.
Our goal is to inspire women/girls with offering the latest trends and unique products.
During daily updates on Instagram we engage and inspire our customers, which nowadays have become our fans. A reason why our customers become to be fans is our highly focus on Customer Service. Our goal, every day to every customer, is that all people should left the conversation with a smile. We are working on daily basis to offer an excellent Customer Service in email, chat and our social media channels.
We are proud to tell you that Chiquelle is a six-times awards-winner and won the biggest International E-commerce Award in Barcelona as well (June 2017). Furthermore we won ”Newcomer of the Year” and ”Mobile experience of the Year” at Jetshop Awards 2015 and ”The rising star” at the international ecommerce event Nordic Commerce Summit 2015. In 2017 we won two more awards: ’E-commerce Store of the Year’' and ‘'Design of The Year’’ at SEBC, Scandinavia's biggest e-commerce event.
“Chiquelle.com is an online shopping destination that you need to bookmark and visit again and again.”
Contact info
2.7
Poor
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM - Chiquelle doesn't refund for returns.
I ordered two items from Chiquelle in June 2023. When the items arrived, they didn't fit right, so I returned them. I received confirmation that they had got my items back.
It has been over three months and I have not received my refund. I have emailed over ten times.
Order #928264
June 19, 2023
Unprompted review
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20 days since i ordered and nothing has…
20 days since i ordered and nothing has been shipped. Seems like scam, will be reporting them to my bank to get a refund.
July 20, 2023
Reply from CHIQUELLE.COM
Hi Nina,
Thank you for taking the time to write us a review.
We're so sorry to hear there was an issue with your order!
We see that you have received updated information on your order by email and hope you are happy with the solution❤️
Wishing you a nice day,
Chiquelle.com
Package never arrived
Package never arrived! I ordered and payed but my package never arrived. Also the Customer service didn’t respond at all!
July 22, 2023
Reply from CHIQUELLE.COM
Hi Maria,
Thank you for taking the time to write us a review.
That makes us so happy to hear! We are sure you look awesome in your Chiquelle outfits ❤
Wishing you a nice day,
Chiquelle.com
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I recommend this brand!
I like the quality of this brand and with the discount the prices are decent!
June 13, 2023
Reply from CHIQUELLE.COM
Hi Elsa,
Thank you for taking the time to write us a review.
We're so happy to hear that! We really appreciate your review and thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Irina,
Thank you for taking the time to write us a review.
We are so happy to hear about your Chiquelle experience and hope to see you back soon! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
The dresses were both completely too…
The dresses were both completely too large and did not look like the pictures at all. I got a size small in both and one of the dresses could have fitted three adults inside of it.
June 5, 2023
Reply from CHIQUELLE.COM
Hi Kris,
Thank you for taking the time to write us a review.
We understand. We're so sorry to hear that the dresses didn't meet your expectations. We'd love to hear more and find a solution for you. We have emailed you today ❤
Wishing you a nice day,
Chiquelle.com
Deliverytime is a scam
Was very exited cause I had heard good things, but I am currently on vacation without the clothes I ordered (in time). There was not a single update on my order for a full 7 days, but they say it will take between 2-5 to deliver.. just got a mail the package will de delivered on four days from now, which gives a total of almost two weeks.
May 22, 2023
Reply from CHIQUELLE.COM
Hi Anette,
Thank you for taking the time to write us a review.
We understand that you are disappointed. We can see that Bring must have had a delay which affected your order. However, we can see in the tracking that it is expected to be delivered to you on Friday this week. We hope you will be happy with the items anyway. Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
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Really beautiful
May 19, 2023
Reply from CHIQUELLE.COM
Hi Faeze,
Thank you for taking the time to write us a review.
Your review makes us so happy! Thank you so much for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
As an addition to my previous review
As an addition to my previous review, I reported that I did not receive my refund to customer service on Saturday. Then, on Monday (May 15th) they replied stating I will receive my refund within 2-3 business days... Well, I have not received it yet. It is being 2 months since I returned some clothes....
May 21, 2023
Unprompted review
Reply from CHIQUELLE.COM
Hi Hanna,
Thank you for taking the time to write us a review.
We understand. We see that you have unfortunately not left any contact details here in the review this time either, which means that we cannot contact you for further help. Please get back to our customer service so we can help you further ❤
Wishing you a nice day,
Chiquelle.com
Not as nice of an outcome as expected…
Not as nice of an outcome as expected so I´m dissapointed.
April 28, 2023
Reply from CHIQUELLE.COM
Hi Pipsa,
Thank you for taking the time to write us a review.
Sad to hear! We can see that we answered your email yesterday. We hope we get more chances to make you happy. Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
I'm stil waiting for my refund and its…
I'm stil waiting for my refund and its not here :/ 3 weeks passed, noone answer my emails
April 10, 2023
Reply from CHIQUELLE.COM
Hi Aleksandra,
Thank you for taking the time to write us a review.
We understand. We can see that we replied to your email last Friday with more information about the refund. Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
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Reply from CHIQUELLE.COM
Hi Kay,
Thank you for taking the time to write us a review.
Your review makes us so happy! Thank you so much for shopping with us. We hope to see you back soon ❤
Wishing you a nice day,
Chiquelle.com
Top brand!
My experience with this company has always been great due to amazing customer service, fast shipping (to Canada!) and, of course, beautiful and unique fashion pieces.
April 7, 2023
Satisfactory
Really good shopping here once more with such good collection.
Quality of material is improving.
Only the prices are quite comparable to bigger clothing brand so the tendency is not to buy here
April 7, 2023
Reply from CHIQUELLE.COM
Hi Myra,
Thank you for taking the time to write us a review.
Thank you for the feedback. We really appreciate it. Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Chiquelle keeps my money, but doesn't deliver
I have made a purchase on the 25th of March.
Up until today, over a week later, I have not received my parcel.
I contacted customer service twice.
They told me there was a technical issue with processing my order to the warehouse.
They want to ''investigate'' this issue first.
In the meantime, my money is at Chiquelle and I can keep waiting untill they discover what the issue is.
How can it be, that a customer can keep waiting and waiting already having paid and not receiving anything.
Instead how is it possible they don't help the customer out by making a new order and send it out for delivery..
It almost feels like theft and injustice. Not the service I am used from Chiquelle.
I have purchased many times from them and don't feel like being treated like a good customer.
If this doesn't get solved I want to proceed with further needed actions.
March 25, 2023
Unprompted review
Reply from CHIQUELLE.COM
Hi Evi,
Thank you for taking the time to write us a review.
We understand your frustration. We can see that we replied to your email yesterday and earlier today with more information about your order. Thank you for your patience! ❤
Wishing you a nice day,
Chiquelle.com
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Amazing design
March 12, 2023
Reply from CHIQUELLE.COM
Hi Hassan,
Thank you for taking the time to write us a review.
We are so happy to hear you're happy with the design. Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
I normally loved the quality of the…
I normally loved the quality of the clothes from chiquelle, but my last two orders were dissapointing. Quality wasn't worth the money even though they're asking way more money than years ago. Especially the sweaters.
February 11, 2023
Unprompted review
Reply from CHIQUELLE.COM
Hi Christie,
Thank you for taking the time to write us a review.
We are so sorry to hear that! We would like to help you further, but unfortunately we can see that you have not left any contact details in your review. Please contact us at customercare@chiquelle.com for further help ❤
Wishing you a nice day,
Chiquelle.com
The product was just what I expected.
January 28, 2023
Reply from CHIQUELLE.COM
Hi Katri,
Thank you for taking the time to write us a review.
We're so happy to hear that! We really appreciate your review and thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
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