The shipping time was great. However the price / quality ratio of the product is lacking. The material felt cheaper in person than on the photos, the cut is also not very flattering (it bulges at the... See more
Company replied
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See what reviewers are saying
I ordered two items from Chiquelle in June 2023. When the items arrived, they didn't fit right, so I returned them. I received confirmation that they had got my items back. It has been over three... See more
Really good shopping here once more with such good collection. Quality of material is improving. Only the prices are quite comparable to bigger clothing brand so the tendency is not to buy here
Company replied
I normally loved the quality of the clothes from chiquelle, but my last two orders were dissapointing. Quality wasn't worth the money even though they're asking way more money than years ago. Especial... See more
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Company details
About CHIQUELLE.COM
Written by the company
Chiquelle.com (Chiquelle AB - Org. 556889-8992) is a Swedish brand selling clothes, bags and accessories for young and fashionable women. Chiquelle started in Sweden (Stockholm) and Europe in 2012 and directly expanded to United States and countries worldwide as well. Today we are proud of being one of the fastest growing online fashion stores in Sweden and the Nordic countries and we ship to more than 70 countries worldwide. Chiquelle's Headquarters in Stockholm is: ''a luxury fashion world behind the scene's''.
Our goal is to inspire women/girls with offering the latest trends and unique products.
During daily updates on Instagram we engage and inspire our customers, which nowadays have become our fans. A reason why our customers become to be fans is our highly focus on Customer Service. Our goal, every day to every customer, is that all people should left the conversation with a smile. We are working on daily basis to offer an excellent Customer Service in email, chat and our social media channels.
We are proud to tell you that Chiquelle is a six-times awards-winner and won the biggest International E-commerce Award in Barcelona as well (June 2017). Furthermore we won ”Newcomer of the Year” and ”Mobile experience of the Year” at Jetshop Awards 2015 and ”The rising star” at the international ecommerce event Nordic Commerce Summit 2015. In 2017 we won two more awards: ’E-commerce Store of the Year’' and ‘'Design of The Year’’ at SEBC, Scandinavia's biggest e-commerce event.
“Chiquelle.com is an online shopping destination that you need to bookmark and visit again and again.”
Contact info
2.7
Poor
3K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from CHIQUELLE.COM
Hi Malin,
Thank you for taking the time to write us a review.
That makes us so happy to hear! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
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Very nice dress
January 15, 2023
Reply from CHIQUELLE.COM
Hi Ylli,
Thank you for taking the time to write us a review.
We're happy to hear that! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Great good service
January 10, 2023
Reply from CHIQUELLE.COM
Hej Henrietta,
Tack för att du tagit dig tid att lämna ett omdöme.
Tack så mycket för din feedback! Vad roligt att höra. Tack för att du shoppar hos oss ❤
Vi önskar dig en fin dag,
Chiquelle.com
Generally good experience, hard to return products.
Generally good experience with the items, but a bit hard to return. They dont provide a printed out return slip, or send a confirmation email once a return has been registered on their website.
December 14, 2022
Reply from CHIQUELLE.COM
Hi Julie,
Thank you for taking the time to write us a review.
We're so happy to hear that you had a good experience with the items! We also really appreciate your feedback regaring the returns. Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Joan,
Thank you for taking the time to write us a review.
We really appreciate your feedback. Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
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Don’t buy the ‘must have sweater’
Don’t buy the ‘must have sweater’! All-over pilling after 1 wash.
**update reply: you don’t need my information because customer care already let me know Chiquelle is doing nothing about it, I only want to warn people.
November 30, 2022
Unprompted review
Reply from CHIQUELLE.COM
Hi Lin,
Thank you for taking the time to write us a review.
We're so sorry to hear that! Unfortunately, we have no contact details or order number from you, please contact our customer service if you want us to help you further ❤
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Caisa,
Thank you for taking the time to write us a review.
We're so happy to hear that! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
I received an email that I have…
I received an email that I have returned my order.
I did not receive my order and did not send it back.
November 30, 2022
Reply from CHIQUELLE.COM
Hi Sonja,
Thank you for taking the time to write us a review.
We're so sorry to hear that the order have been returned to us for unknown reason. We have emailed you today with more information ❤
Wishing you a nice day,
Chiquelle.com
I just love the dresses that i bought !
November 18, 2022
Reply from CHIQUELLE.COM
Hi Yousra,
Thank you for taking the time to write us a review.
We're so happy to hear that! We hope the dresses will bring you lots of joy. Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
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Everything was great. Suggestion for website improvement
Everything was great.
I highly recommend making a "bags" section on your website for easier search :)
November 3, 2022
Reply from CHIQUELLE.COM
Hi Maria,
Thank you for taking the time to write us a review.
We are so happy to hear about your Chiquelle experience and thank you for your feedback regarding the "bags" section! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Anna,
Thank you for taking the time to write us a review.
We are so happy to hear about your Chiquelle experience and hope to see you back soon! ❤
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Kristin,
Thank you for taking the time to write us a review.
We are so happy to hear about your Chiquelle experience! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Great shipping time / poor price v. quality
The shipping time was great. However the price / quality ratio of the product is lacking. The material felt cheaper in person than on the photos, the cut is also not very flattering (it bulges at the zipper - looks like it was sewn incorrectly as it doesn't lie flat). Besides, it's really hard to pick sizes as Chiquelle doesn't provide a size chart in cm, which really is a pity because it seems like a very easy fix to a lot of customer issues listed.
October 24, 2022
Reply from CHIQUELLE.COM
Hi Edyta,
Thank you for taking the time to write us a review.
We understand. We're so sorry to hear that the skirt didn't meet your expectations. We'd love to hear more about it and find a solution for you. We have emailed you today ❤
Wishing you a nice day,
Chiquelle.com
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Don’t order if you may want to return
Customer service on being able to return an item is horrendous - please sort
October 21, 2022
Reply from CHIQUELLE.COM
Hi Ani,
Thank you for taking the time to write us a review.
We are so sorry that you are not happy with your experience at Chiquelle. We can see that we have answered your email today. Please answer it and we will of course help you further. Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Love chiquelle
Love chiquelle. The quality of the clothes I ordered is fantastic and affordable too. Trendy and unique pieces. Will definitely shop here again!
October 8, 2022
Reply from CHIQUELLE.COM
Hi Deirdre,
Thank you for taking the time to write us a review.
We are so happy to hear about your Chiquelle experience and hope to see you back soon! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Received the wrong order but they…
Received the wrong order but they instantly solved it and was amazing at getting back to me and sorting it amazing quality wear love it
October 5, 2022
Reply from CHIQUELLE.COM
Hi Jodie,
Thank you for taking the time to write us a review.
It makes us so happy to hear about your Customer Care experience. We'll make sure to pass it on to the team. Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Exceptional quality and styles
Exceptional quality and styles! I live in the US and shipping has been super quick usually arrives within few days after placing the order. I highly recommend checking them out!
September 23, 2022
Reply from CHIQUELLE.COM
Hi Ray,
Thank you for taking the time to write us a review.
We are so happy to hear you're happy with your Chiquelle experience. Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
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beautiful dress
very fast shipping, got it after a few days and no shop has ever been this fast
high quality dress and fabric
love it
September 12, 2022
Reply from CHIQUELLE.COM
Hi Alisa,
Thank you for taking the time to write us a review.
That makes us so happy to hear! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
poorly sewn lace
The product was delivered quickly, which was positive. But the top was poorly sewn, considering that it costs almost 40 euros. I don't have time to return and exchange the top, so I have to repair it myself with a sewing machine.
September 1, 2022
Reply from CHIQUELLE.COM
Hi Suvi,
Thank you for taking the time to write us a review.
We're so sorry to hear that the top didn't meet your expectations. We'd love to hear more about it and find a solution for you. We have emailed you today! ❤
Wishing you a nice day,
Chiquelle.com
Not as expected
The pants I ordered were too tight at the thigh and big at the waist. Not as I expected, disappointed.
September 17, 2022
Reply from CHIQUELLE.COM
Hi Samoyha,
Thank you for taking the time to write us a review.
We're so sorry to hear about the size. We are working on it and we really appreciate your feedback ❤ Thank you for shopping with us!
Wishing you a nice day,
Chiquelle.com
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