Just want to say a big thank you for a fantastic service, its been brilliant from start to finish, i was having trouble initially ordering, but was helped on the phone by brilliant staff, who guid... See more
Company replied
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Review summary
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Reviews shaping this summary
So, sugar free sweets and chocolate are expenside compared with ones with sugar, but I've felt justified because its helped me avoid things that dont help my blood sugar levels. I found I was putting... See more
Company replied
Always a pleasure to purchase from Chocobel. Their customer service is by far number one. They respond to emails quickly and are always available to assist if needed. I purchase their Finnish liquoric... See more
Company replied
Delivery was amazingly quick - ordered in the afternoon, delivery arrived next morning! I had requested an email alert for an item that was out of stock, and that came through as soon as it had come b... See more
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Company details
Written by the company
We are proud to say that we are a market leader/distributor in the UK for choice of Sugar Free, Reduced Sugar, Vegan and Free From products, with our comprehensive selection. This range of products is targeted at: - people with food allergies and intolerances - those who wish to avoid certain ingredients - people who want to lose weight - people making lifestyle choices with respect to food - those who wish to avoid certain ingredients - people who want to lose weight As there are several different types of diabetes, we cannot say that all our products are suitable for all diabetics. All consumers need to consult their doctor or dietician if in any doubt at all.
Contact info
United Kingdom
- chocobel.com
4.5
Excellent
44 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fabulous service
From start to finish the whole process of buying and delivery was totally painless.
Great products and service. Congratulations to you.
November 24, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am so pleased to hear your order arrived with you quickly and we hope you enjoy them!
Thank you.
Suzanne,
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Great Product, Fair Price…
Bought some De Bron sugar-free liquorice, great taste, quick delivery and the best price I could find.
November 29, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am so pleased to hear you enjoyed the De Bron liquorice you purchased from us! We hope to see you again soon.
Thank you.
Suzanne.
Absolutely brilliant
Absolutely brilliant
Delivery was well with in the time frame
Communication was spot on
November 18, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am so pleased to hear that your order arrived on time and you were kept up to date on the process.
We hope you visit us again soon.
Thank you.
Suzanne.
Fantastic!
Just want to say a big thank you for a fantastic service, its been brilliant from start to finish, i was having trouble initially ordering, but was helped on the phone by brilliant staff, who guided me step by step and kept me up to date with tracking delivery. Sweets are delicious, cant get them anywhere in UK.
One happy customer Well done!
October 29, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you so much for taking the time to leave us a review.
I am pleased to hear that our customer service team were able to help you with your order, and kept you up to date with the process.
If you need any help in the future please reach out and we are happy to help.
Kind Regards.
Suzanne.
good selection of sugar free sweets
Very pleased to see a good selection of sugar free sweets, ive been long looking for it. Product quality and price-good. I have an year already since ordering my sugar free coffee candies.
October 29, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to hear you are happy with the range of sugar free sweets available on our site.
We hope you visit our site again soon.
Kind Regards.
Suzanne.
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Prompt delivery and well packaged
Prompt delivery and well packaged. good communication from point of purchase through to delivery.
October 21, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us feedback.
I am pleased to hear that your items arrived quickly, and you were kept up to date throughout the process.
Hope you visit our site again soon.
Thank you.
Suzanne.
Great service
I wanted some hard-to-get salt liquorice, and you had it in stocking! Not only that, but the price was excellent, and I got a good quantity too. Ill defibrillator from them again
October 1, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for your review.
I am so pleased to hear that you were able to find the salty liquorice that you were looking for, and we hope you visit our site again soon.
Kind regards.
Suzanne.
Always a pleasure to purchase from…
Always a pleasure to purchase from Chocobel. Their customer service is by far number one. They respond to emails quickly and are always available to assist if needed. I purchase their Finnish liquorice and it, to me, is the best, although my sister may argue with that one. A great selection, so do look their site over. A site that was truly a fantastic find. Also, very reasonable prices. You can't possibly go wrong purchasing from Chocobel.
September 24, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us feedback.
I am so pleased to hear that you enjoy the liquorice you have been purchasing from us, and that our customer service team has been quick to respond to all your queries.
Thank you again.
Suzanne.
Very quick, very efficient, fairly priced
As a regular customer for many years, I've always found Chocobel to be reliable and to provide items that often can't be found elsewhere!
The only issue for me is the occasional discontinuing of products, and it would be helpful if perhaps some of them could be resumed if there's demand.
September 9, 2025
Unprompted review
Reply from chocobel.com
Good afternoon Michael,
Thank you for taking the time to leave us a review.
I am pleased to hear you enjoy the products that you have been purchasing from us.
If you can drop me an email to orders@chocobel.co.uk with the subject line Trustpilot and let me know any lines, you would like to see bought back, I can certainly pass this to our purchasing department.
Thank you.
Suzanne.
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Good website and quick delivery
Good website and quick delivery, very happy with the service
August 25, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us feedback.
Have a lovely day.
Suzanne.
Reply from chocobel.com
Good morning.
Thank you for taking the time to leave us a review. Customer feedback is always appreciated and valued.
Kind regards.
Suzanne.
Joanne always cheerful and helpful
Joanne always cheerful and helpful. The order would of been higher but you seem to have either culled or did not have various liquorice in stock that I needed.
August 11, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am sorry to hear that we did not have some of the liquorice you wanted in stock, we do receive regular deliveries so hopefully these will be available on your next order.
Thank you.
Suzanne.
No plastic filling in the box
. I've found them to be on time.No plastic filling in the parcel which is a good for the environment.cant really fault them
August 12, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am glad to hear your parcels have arrived in a timely manner.
Thank you.
Suzanne.
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Fast service
August 4, 2025
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to hear that your order arrived with you quickly.
We hope to see you again soon.
Thank you.
Suzanne.
Buy in bulk and save sooo much
So, sugar free sweets and chocolate are expenside compared with ones with sugar, but I've felt justified because its helped me avoid things that dont help my blood sugar levels. I found I was putting an order in for my favourite goodies rather frequently and paying postage each time, BUT I have now discovered Chocobel and have ordered two types of chocolate and a LOT of salted licquorice. Its a big outlay but item prices are less than half of what I was paying. I have enough to keep me going for months I'm very happy. Came quite quickly too Good comms
July 31, 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you so much for your review. I am glad to hear that you have found plenty of products that work for your sugar free diet.
We hope you visit our site again soon.
Thank you.
Suzanne.
Reply from chocobel.com
Good morning,
Thank you so much for your review and we hope to see you again soon.
Thank you.
Suzanne.
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