Choice Reviews 320

I spoke with Joelle Tucker, and she was pleasant, professional, and extremely helpful. Speaking with Joelle helped me get exactly what I was looking for. She took extra care to ensure my money was reimbursed, proactively contacted the other team, and saw the issue through to full resolution. I truly appreciate her dedication and excellent customer service.

Update: I was contacted by a client relation manager who resolved the fee issue. If the promises are kept for the duration of my account, then I'm back to 5 star rating for them.

I was with Kingdom Trust before they were bought out by Choice. The buy/sell fee was 1%. Last night I went to trade my SOL to BTC, and they want both a Choice fee AND an exchange fee, for a total of 3.2% on the sale of SOL. There is no swap availability, so to buy BTC that would be another 3.2%. So a total of 6.4% to do a swap? Who is giving them good reviews? This is insane. I called support and they basically said this is our fees. If this happens to you ask for instructions on how to do an in-kind transfer to another institution, the fee is 1% to go somewhere else or 6.4 % to stay with Choice.

Leslie Anna was very helpful, upbeat and efficient. I called in with several issues and she handled them all flawlessly.

Fast, personal, efficient customer service with a REAL person!

I called because haven't been able to sign in the my account for nearly a year. Anyone I'd spoken to in the past couldn't solve the problem. This time I reached Lucas who worked tirelessly to finally solve it. He has a great attitude, very patient & is truly a problem solver. He's super kind, knowledgeable & diligent. He kept his word & called me back.

Leslie Anna answered the phone quickly, and stayed on the line while I filled out the form and gathered the supporting documents. I had encountered problems submitting the form and she made sure to stay till everything was completed and uploaded and emailed. She spoke english clearly and saw me thru to the end of what is always a confusing process.

Leslie took the time to make sure the forms were filled out correctly.

Got in the call back queue and received an instant call back from Leslie Anna. Believe me she is a pleasure to work with, very knowledgeable and extremely helpful. She solved my query very quickly and professionally.

Leslie was delightful, thorough and efficient. I would hire her in a heart beat. Customer service was elite!

I was pleased with the service I received today with Digital Trust. Because there was a high call volume my call was placed in a cue to be returned. I was quite pleased that I received a call back in a short time. I had the privilege of speaking with Leslie Anna. She was very qualified to answer my questions and, in fact, offered to help me go on line, if needed, to put in a dispute agreement with Fed Ex regarding the shipment of our coins. Over these past few years I have always enjoyed great service with Digital Trust. Thank you.

It's been such a pleasure to have Leslie Ann help me thru my 'stuff' today! Always efficient and friendly. Wish I had more problems so I could call her again :)

Leslie Anna answered all my questions quickly and professionally. She is also very friendly and knowledgeable about the process.

Problem solved! Tony and his colleagues at choice did a great job navigating my problem. Thanks!

Leslie Anna provides amazing service everyday.

Ana was very helpful in helping me resolve my issue!

Marie did a good job finally getting DT to contact me for ID verification to process my disbursement request, but I still have not received my disbursement. I filed my request on 12/17/25, today 12/27/25 and still no disbursement; that's ten calendar days and six business days. Limiting liquidity does not qualify for an investment institution receiving high service rating.

simple to use and beats having to meet in person

Questionning how you work, still wondering how?

GREAT SERVICE very knowledgeable