Very helpful in getting the correct pair of handles (one type had a grub screw on both handles, the other did not. We wanted the former). Amazingly quick delivery. Helped with out maintenance of a Sco... See more
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Review summary
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Excellent customer service. Having ordered online on a Friday evening, I wished to alter my order prior to dispatch. I was able to talk to someone directly on the Monday morning, who was able to assis... See more
The handles are superb and their finish and quality way above our expectations. One tiny niggle is that the alignment of the bolt holes was off on two out of the three sets of handles we purchased (t... See more
I found my experience of buying from this company first rate from beginning to the end ! Super helpful even on a small thing like trying to replace and match a door handle with ones I already have. In... See more
Company details
Written by the company
With over 45 years’ experience in the ironmongery business, there is nothing we do not know about door furniture. We are available to assist with all the detailed product enquiries associated with the specification of door handles & hardware. We can provide specialist knowledge regarding planning, master keying and advice concerning all architectural ironmongery requirements. Whether you are looking for just a set of door handles or have a large project that needs guidance, scheduling and pricing, our experienced dedicated team are more than happy to help with your enquiry We offer a vast wealth of product knowledge, competitive pricing and understand the importance of suppling quality products to our customers on time and in full. If the is anything you need us to help you with give us a call on 01745 610060
Contact info
Unit 2 Mercury Units Tir Llwyd Enterprise Park, LL18 5JZ, Kinmel Bay, United Kingdom
- 01745610060
- sales@choicehandles.co.uk
- choicehandles.co.uk
4.8
Excellent
156 reviews
Asks customers to review
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Replied to 50% of negative reviews
Typically replies within 24 hours
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Excellent customer service
The coat hooks that I received were not suitable as they were smaller than advertised. Choice Handles customer service guy was apologetic, stating that it was a mistake by the manufacturers, and he gave me a refund no problem. The customer service was excellent but I can't review the product hence the four stars.
October 27, 2025
Efficient and good value
October 27, 2025
The handles are superb and their finish…
The handles are superb and their finish and quality way above our expectations. One tiny niggle is that the alignment of the bolt holes was off on two out of the three sets of handles we purchased (take note for the final check!)
September 24, 2025
look great when on doors
September 24, 2025
Great communication and delivery
Great communication and delivery
Excellent quality product
September 24, 2025
Good Value
Good purchase exactly what I ordered, with no problems.
Thank you Choice Handles.
September 24, 2025
Great selection and prompt delivery
Great selection and prompt delivery.
Found handles to match some we bought 20 years ago.
September 24, 2025
Poor return and refund process
The return and refund process is extremely slow and the cost of postage (£4.80) is not refunded. So, I ordered two items on 5 September, returned the order (another £4.05 postage) to their premises on 15 September, had to email to chase the refund twice after broken promises and even now I’m still having to wait up to a further 10 days for the refund to reach my bank.
All in all, this experience has been a waste of time and money so unless you really know the product you’re ordering well, I really wouldn’t use this company as the returns process simply isn’t adequate for online selling.
September 28, 2025
Unprompted review
Reply from Choicehandles
Hi Ann
We clearly state on the website that we dont offer a free returns service and it's the customers responsibly to send the goods back that are not required.
We advise that refunds can take up to 10 days to process as we can sometimes get a large number of items returned back to us.
I can see from our system that we received the goods back from you on the 15th and a refund was issued to you on the 22nd.
As your refund has been issued, i cannot see why it would take an additional 10 days to get your money back as once the refund has been processed, it would usually arrive back in to your account within 24 hours. If the bank is holding your money for this long i would suggest to contact them as there is no reason on this end for the hold up.
I feel this review is unfair, as we clearly followed the proceed on our website and feel the only reason you can justify leaving a bad review is that you had to pay the postage to return the goods.
If you would like to discuss the matter further, please give us a call.
The photos on the website didn't match…
The photos on the website didn't match the product.
September 10, 2025
Unprompted review
Quite expensive knob poor design
Quite expensive knob, design poor as cant see to line it up when fitting
August 27, 2025
Reply from Choicehandles
Hi Laura
Thank you for your review.
If you have an issue fitting the handle, please get in contact as we will be more than happy to guide you.
I am little confused about the comment regarding the design as each door knob has an 8mm spindle bar hole on the back of each knob which should be easy to fix to to spindle provided with the knobs, there may be an issue with the latch that was already fitted to the door.
If you would like to discuss further please give is a call.
Kind Regards
Simon
Easy to use website
Easy to use website, easy ordering system, good price, prompt delivery, received advice on delivery date and time and well packaged
August 28, 2025
Reply from Choicehandles
Hi Paul
Thank you for the positive feed, we really appreciate your business and hope to deal with you again in the future.
Kind Regards
Simon
Amazing service and excellent quality…
Amazing service and excellent quality handles delivered quickly
August 27, 2025
Very lovely handles at a good price for…
Very lovely handles at a good price for my upcycled kitchen doors
August 27, 2025
A perfect service.
August 26, 2025
Great products and excellent customer support …
Great products delivered faster than expected and excellent communication from customer support.
July 25, 2025
Bit slow on delivery info
Did not get any delivery info but then received and email as part of my order was out of stock. Once I replied my delivery was quite quick and am happy with what was supplied
July 28, 2025
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