Christmas Trees Direct Reviews 1,710

Delivery was not as booked - I booked delivery to the room but the driver left it downstairs, I was offered collection during the booking process but apparently the company doesn’t do collection. The tree was cute but not the quality I would expect for the price. Very misleading!

Tree was thick and smelt nice. However was assured a semetrical tree and mine was not straight and leant over to one side. Also needles dropped but advertised as limited drop. Disappointed overall and for the money could get better.

Perfect tree and service

Tree was delivered within 2days of ordering.Good price, purchased in sale ,for a very healthy ,good looking and thick tree.Very little needle drop.Have purchased trees from this company before and we planted last years tree in the garden.Love it.This one will stay in a pot and will look great by our front door.

Amazing Christmas tree will definitely be ordering from Christmas trees direct next year

The tree was left at my doorstep without a knock on the door, which would have been appreciated. When I brought it inside, it was covered in leaves from other trees, and small insects quickly spread onto my ceiling and floor. For the price I paid, I would have expected the tree to be properly shaken and cleaned before delivery.

Delivered on time and a lovely healthy Christmas tree,
Thank you

Bought the spruce wall spray. Fantastic value- more branches than in the website image. Very easy to hang and filled the living room with a lovely Christmas scent. Delivery fast, excellent packaging- will be buying again next year. Brilliant! Thank you Christmas Trees Direct!

Great tree ! Quick delivery ! Couldn’t have picked a better tree if I had the option. Overall 10/10

Everything arrived in time, very well packaged, fresh and beautifully done.

The wreath felt like it had been treated or sprayed in something. As a result had a plastic feel and a dreadful smell. I tried to return it but didn't get a reply. Really poor customer service.

Quick delivery & a lovely tree.

My order was never delivered. The courier company failed to even attempt delivery even though I scheduled it four times. I initially received a response from Christmas Trees Direct, however they have failed to respond to my latest emails. Extremely dissappointing sevice. No Christmas present delivered, no tree, no refund and no response.

Tree stand arrived broken so I emailed them and had an immediate response and they sent out a new one which I received 2 days later. Really good customer service!

The tree was delivered with great care. Could not fault the communication. Tree beautiful and healthy. All round first class. Thank you. 🎄

Always on time and superb quality trees. Shape is like they chose it for their own family. Many thanks.

Arrived in good condition, excellent tree hardly any needle drop by today (28th Dec) very happy

7ft Norway Spruce tree arrived the first week of December and already had dead branches along the bottom. We immediately sawed a few inches off the trunk and placed it inside our stand with copious amount of water. However within days, the tree was shedding needles and was clearly cut a long time before arrival, already dying. We’ve been regularly watering the tree throughout the holiday but it was beyond saving and has lost half its needles by Christmas Day. I expected a healthy tree for the absurd amount they charged (£85). As a Canadian, I have a lot of experience with Norway Spruce and have never had such a poor quality tree not even lasting two weeks. Won’t be purchasing anything from this company in the future.

A really beautiful tree, great shape etc and arrived in perfect condition. Only downside was it not being delivered on specified date. That said, it was ahead of schedule!

Tree arrived promptly, & in very good condition.