A great product competitively priced; the web site was easy to use, and finding and buying the product I needed was straightforward. The potting table is easy to assemble - the pieces fit together wel... See more
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Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
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This Is It Stores Online, Amy House, 8 Wentworth Road, Heathfield , TQ12 6TL, Newton Abbot, United Kingdom

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Arrived really quickly just a few days
Was really easy to assemble
Is perfect just what I needed

Reply from Christow
The tv bench I ordered is good and as described. So positive in that way. The delivery, however, was problematic and customer service was poor. The stand came in 2 separate packages which were delivered on different days. One was delivered to the wrong address. The delivery company were very unhelpful and said they couldn't send me photos of where it had been delivered to, but just that it was showing as delivered and i needed to contact Christow. The contact number for Christow customer services is unrecognised so i had to do an email. It was several days before i got a response with photos of the delivery and was then able to locate the other half of the package. Pretty poor as i spent a few days unsure as to whether i would actually get the other half of the tv stand.

Reply from Christow

Reply from Christow
Only four stars, because transport company damaged box, and it has not been opened yet, as it’s a present,
Other than that actual purchasing and delivery time was very good.

Reply from Christow
Delivered quickly, and kept informed. Lovely product, well made and just what I wanted

Reply from Christow
Bought these for my guest bedroom. Looks really beautiful and fits perfectly.
Delivered on time

Reply from Christow
Ordering was easy, delivery prompt and I am so pleased with the quality of my umbrella and base.

Reply from Christow
Good communication regarding order, dispatch and delivery. Items arrived in the allotted time.

Reply from Christow
Not used Christow before and made a rash purchase of a patio umbrella as the price was good, then I worried, however they kept me informed of my parcels progress and I was really happy when it was delivered, well packaged came before expected delivery date, and it’s exactly what I needed fabulous hot pink colour brolly, matches my other one too

Reply from Christow
I returned an item weeks ago. Still no refund. Every time I get in touch I’m told it can be up to two weeks before I can even get an email response.
I recommend going elsewhere

Reply from Christow
The products I ordered were great quality. However I returned one of the items, over a month later I’m still awaiting my refund. After it was returned I did not receive a contact email or acknowledgement. I called Christow, who stated they’d manually refund me and wait another 10 days. I’m still yet to receive this. Very disappointed.

Reply from Christow
Yet to receive an item, paid for a large parasol, delivery company XDP absolutely useless, unable to contact their app crashes when you try an email them. I guess the next step is trying to get a refund as I still have no idea if it’s even arriving.

Reply from Christow
Arrived in good condition and on time. Efficient service so delighted customer.

Reply from Christow
Quick delivery. Very good quality parasol with a sale discount. Perfect for the summer

Reply from Christow
Easy ordering, product arrived on time and well packaged so in perfect condition. Very happy with my purchase and would be happy and confident to order from Christie in the future. Thank you.

Reply from Christow
A good selection of products whoch are easy to order. Despatched promptly and delivered when expected. Excellent product exactly as described and carefully packed.

Reply from Christow
Avoidable stress caused by this company due to their lack of proper communication. Difficult to resolve missing/undelivered item with them. Eventually gave full refund.

Reply from Christow
A very good quality product. Delivered quickly. Really impressed.
I love this little table.

Reply from Christow
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