A great product competitively priced; the web site was easy to use, and finding and buying the product I needed was straightforward. The potting table is easy to assemble - the pieces fit together wel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery on time. Gorgeous cupboard. Flatpack but got a great young man who does little jobs for us because we're old! Just one slight negative- delivery guy who I let into the entrance to our... See more
Company replied
Only four stars, because transport company damaged box, and it has not been opened yet, as it’s a present, Other than that actual purchasing and delivery time was very good.
Company replied
We had a great experience buying a garden parasol from Christows. It was our first visit, their website was clear and extensive. We made our choice and placed an order. Delivery was promised for thr... See more
Company replied
Company details
Written by the company
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Why Choose Christow?
Written by the company
- Affordable Quality
- Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
- UK Based
- We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Free UK Delivery
No Minimum Purchase
Purchases completed before 2pm will be dispatched the same day.
Contact info
This Is It Stores Online, Amy House, 8 Wentworth Road, Heathfield , TQ12 6TL, Newton Abbot, United Kingdom
- 0345 519 1599
- sales@christow.co.uk
- christow.co.uk
Up to 63% Off
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy transaction from start to finish 👍
July 10, 2026
Reply from Christow
Hi, thank you for your great review! We're delighted to hear your experience was easy from start to finish. We really appreciate your support!
Good communication
Good communication regarding order, dispatch and delivery. Items arrived in the allotted time.
July 2, 2026
Reply from Christow
Hi, thank you for your review! We're pleased to hear you were happy with the communication and delivery of your order. We really appreciate your support!
Reply from Christow
Hi, thank you for your great review! We're delighted to hear you're happy with your product and our quick delivery. We really appreciate your support!
Not used Christow before and made a…
Not used Christow before and made a rash purchase of a patio umbrella as the price was good, then I worried, however they kept me informed of my parcels progress and I was really happy when it was delivered, well packaged came before expected delivery date, and it’s exactly what I needed fabulous hot pink colour brolly, matches my other one too
July 8, 2026
Reply from Christow
Hi, thank you for your fantastic review! We're so pleased to hear you're happy with your patio umbrella and the service you received. We hope you enjoy the fabulous colour and appreciate your support!
I returned an item weeks ago
I returned an item weeks ago. Still no refund. Every time I get in touch I’m told it can be up to two weeks before I can even get an email response.
I recommend going elsewhere
June 2, 2026
Unprompted review
Reply from Christow
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
Missing refund
The products I ordered were great quality. However I returned one of the items, over a month later I’m still awaiting my refund. After it was returned I did not receive a contact email or acknowledgement. I called Christow, who stated they’d manually refund me and wait another 10 days. I’m still yet to receive this. Very disappointed.
June 29, 2026
Unprompted review
Reply from Christow
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
Yet to receive an item
Yet to receive an item, paid for a large parasol, delivery company XDP absolutely useless, unable to contact their app crashes when you try an email them. I guess the next step is trying to get a refund as I still have no idea if it’s even arriving.
July 24, 2026
Unprompted review
Reply from Christow
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Good company to deal with.
Arrived in good condition and on time. Efficient service so delighted customer.
July 3, 2026
Reply from Christow
Hi, thank you for your great review! We're delighted to hear you received your order in good condition and enjoyed our efficient service. We really appreciate your support!
Quick delivery
Quick delivery. Very good quality parasol with a sale discount. Perfect for the summer
July 8, 2026
Unprompted review
Reply from Christow
Hi, thank you for your great review! We're delighted to hear you're pleased with your parasol, the quality, and the quick delivery. We hope it keeps you shaded and comfortable throughout the summer!
Very happy in all respects.
Easy ordering, product arrived on time and well packaged so in perfect condition. Very happy with my purchase and would be happy and confident to order from Christie in the future. Thank you.
July 10, 2026
Reply from Christow
Hi, thank you for your wonderful review! We're delighted to hear you were happy with the ordering process, delivery, and packaging. We really appreciate your support and look forward to welcoming you back!
A hood selection of products whoch are…
A good selection of products whoch are easy to order. Despatched promptly and delivered when expected. Excellent product exactly as described and carefully packed.
July 10, 2026
Reply from Christow
Hi, thank you for your great review! We're delighted to hear you found our products easy to order and were pleased with the delivery, packaging, and quality. We really appreciate your support!
DO NOT USE THIS COMPANY
Avoidable stress caused by this company due to their lack of proper communication. Difficult to resolve missing/undelivered item with them. Eventually gave full refund.
July 24, 2026
Unprompted review
Reply from Christow
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
A very good quality product
A very good quality product. Delivered quickly. Really impressed.
I love this little table.
July 10, 2026
Reply from Christow
Hi, thank you for your lovely review! We're delighted to hear you’re impressed with the quality of your table and our quick delivery. We really appreciate your support and hope you enjoy it!
Mismatched items for cabonet
Ordered bedside cabinet - panels, dowel holes, screws etc did not align i.e. mismatched items in box and due to slow response of company I purchased timber and screws etc myself to assemble some sort of a cupboard! No sign of compensation.
July 10, 2026
Reply from Christow
Hi Eleri,
Thanks so much for contacting us, I'm sorry to hear that you've had to make amendments to the item to make it useable! This isn't what we'd expect at all.
We are very happy to assist with your request, I have responded to the email on your Customer Service case.
Take care,
Ruth
Reply from Christow
Hi, thank you for your lovely review! We're so pleased to hear your indoor tree was just what you wanted. We really appreciate your support and hope you enjoy it!
I am over the moon with my new table.
I am over the moon with my new table.
Excellent quality, fair price, and fast delivery :)
July 9, 2026
Reply from Christow
Hi, thank you for your fantastic review! We're delighted to hear you're so pleased with your new table and that you found it great quality and good value. We really appreciate your support!
Damaged linen basket
Linen basket was damaged which was evident prior to taking it out of packaging.
Return system and refund timing not good
July 9, 2026
Reply from Christow
Thanks, Ruth, for getting in touch with us regarding your recent return.
We are sorry to hear about the damaged linen basket and your disappointment with our return process. We strive for the best experience for our valued customers and understand that this fell short.
I have contacted you directly on your Customer Service case to resolve this.
All the very best,
A fellow Ruth!
Reply from Christow
Hi, thank you for your great review! We're delighted to hear you’re happy with your umbrella and that your delivery went smoothly. We really appreciate your support!
My sister in law was very happy with…
My sister in law was very happy with her birthday pressie!
July 9, 2026
Reply from Christow
Hi, thank you for your lovely review! We're delighted to hear your sister-in-law was happy with her birthday gift. We hope it brought a smile and is enjoyed for years to come!
Reply from Christow
Hi, thank you for your review! We're pleased to hear you're happy with your shed and found it straightforward to assemble. We hope you enjoy it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.