Made an account on looking at hats as quite fancied a couple. Got the new customer discount easily enough (just activate tab when account created). Bought the two caps after using the measuring advi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently purchased Christy’s Field Flat Cap in Bond Gun Check. What a fabulous cap! Cap beautifully made and fit was perfect - a genuine pleasure to wear. Not the cheapest of purchases but one of t... See more
The hats a really nice. Heritage is perfect for the autumn and I have a few hats in different colours especially green. Love love love - most recommended - love getting parcels from them and the hat... See more
Christys hats are peerless. Great fits, quality materials, long lasting. Real craftsmanship and well worth paying for. Most recently I bought a tweed flat cap from them. Definitely the best flat cap I... See more
Company details
Written by the company
British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.
Contact info
4.4
Excellent
233 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically takes over 1 month to reply
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Really good service provided by the…
Really good service provided by the customer service.
April 10, 2026
Unprompted review
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New start
Great Hat, great communication and great service.
Really glad to see the revival of this company.
Wishing the new owners all the success going forward.
April 15, 2026
Unprompted review
New owners honoured order placed with old company
I placed an order with Christys for a number of hats and then discovered that the company had gone into liquidation. Later I contacted the new owners and they responded very quickly and said they would honour previous order and I received my hats a week later. This is a very good, positive start so I'm happy to continue as a Christys customer and wish the new team every success with the business.
April 11, 2026
Unprompted review
Cap purchase
Very pleased with my purchase today polite and helpful customer service. Will return
April 15, 2026
Unprompted review
Great item and great customer service.
Great item and great customer service.
March 27, 2026
Unprompted review
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Ordered hats for racing event
Ordered hats for racing event, delivery time was as expected and quality was perfect for what we were after.
April 1, 2026
Unprompted review
Fantastic service order arrived within…
Fantastic service order arrived within 2 days of ordering
April 11, 2026
Unprompted review
Lovely customer service and extremely…
Lovely customer service and extremely quick delivery
April 10, 2026
Unprompted review
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Amazing service
Amazing service! I’m so happy with my new hat for the races. The new owners are doing this brand justice once more!
April 13, 2026
Unprompted review
Linen Cap
Ordered a linen cap online for my husband for the summer, very reasonably priced and great quality. He loves it!
April 8, 2026
Unprompted review
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I wouldn’t entertain buying from this…
I wouldn’t entertain buying from this outfit.They keep sending me emails that I’m unable to stop because there’s no unsubscribe facility.
As I’ve stated in my review.There is no unsubscribe facility on the emails and having had two bad experiences with Christy’s I wouldn’t recommend or purchase from this business.I would appreciate being removed from your mailing list.
April 5, 2026
Unprompted review
Reply from Christys' Hats
Hi Jonathan,
Sorry to hear this—there is an unsubscribe link included at the bottom of every email we send, but we understand it can sometimes be easy to miss.
If you’re still receiving messages, please contact us at support@christys-hats.com and we’ll remove you from our list immediately.
We appreciate you bringing this to our attention and will review how we make the unsubscribe option clearer going forward.
DUE TO CARELESSNESS AND BAD FAITH, A HISTORIC BRAND WAS DESTROYED
I went to the store just before it closed down and then purchased a hat online. The service and hat I received were both extremely disappointing.
September 25, 2025
Unprompted review
Reply from Christys' Hats
Hi Gian,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Ordered a hat on the 12th December and…
Ordered a hat on the 12th December and still not received it despite trying to make contact with Christy’s a number of times. Money taken, no hat received = theft!
December 12, 2025
Unprompted review
Reply from Christys' Hats
Hi Mark,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
DO NOT BUY!!!
Ordered 2 hat in early December which were never shipped. Money was obviously taken straight away and I received a dpd notification that they were expecting my parcel, however it never arrived.
Emailed several times but received no reply, not even an auto reply or anything.
Tried phoning but no answer. Theft.
January 27, 2026
Unprompted review
Reply from Christys' Hats
Hi Godfry,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
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Take the money but dont deliver
Order confirmed on 13 December and then DPD acknowledged they received order details but not received the parcel. I emailed Christys customer service and got an acknowledgement with a 5 day period for dealing, but have heard nothing since (mid January) despite further emails and trying the telephone help line (unavailable). So non-existent customer service.
January 21, 2026
Unprompted review
Reply from Christys' Hats
Hi Antony,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
I ve paid for 3 hats and I only…
I ve paid for 3 hats and I only recieved 2!!! no answer to my emails but they contested my claim on paypal so some motherfu°°°°r does exist for now, I will go to the shop in person and have some fun with the responsible one
December 19, 2025
Unprompted review
Reply from Christys' Hats
Hi Simone,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Items not received/no response
Ordered on 12 December, never received the hats.
No response to repeated emails and no answer on the phone number.
December 12, 2025
Unprompted review
Reply from Christys' Hats
Hi Richard,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
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