Chrono24 Reviews 

10,103
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 787 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent, professional, and trustworthy service, highlighting the security provided by the escrow system and buyer protection. The website is easy to use, intuitive, and provides comprehensive information, making the purchasing process clear and smooth. Many appreciate the prompt and efficient delivery, with items often arriving quickly and well-packed, and products generally received as described and in excellent condition. However, some customers reported issues with products not being as advertised or having defects upon arrival, and a few also mentioned delays or problems with courier services.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently reporting that watches arrive exactly... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, professional, and... See more

Website

Reviewers highlight positive aspects of the website, describing it as professional, secure, and easy to use... See more

User experience

Customers had positive experiences with the user experience, describing the entire process as very good,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast and swift delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more

Rated 5 out of 5 stars

first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more

Rated 5 out of 5 stars

Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more

Rated 5 out of 5 stars

I would highly recommend Chrono24 to preowned wristwatch buyers. They are reputable. The payment system gives buyers additional security. Believe trustworhiness is the most important in buying preo... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(10,103)

762 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the best and most trusted of…

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including postage). When you decide to buy a watch, your money is held with the company and is only sent to the seller when you receive your purchase. The company continually messages the seller if the watch hasn't been sent. Excellent service and trustworthy, too.

May 26, 2026
Rated 5 out of 5 stars

Chrono24 review

Use of escrow and reassurance from Chrono24 - not needed in the end as retailer was excellent too - Chrono24 should also be applauded for that too!

May 4, 2026
Rated 5 out of 5 stars

It proved to be a wonderful place to…

It proved to be a wonderful place to buy a watch from. Totally honest and genuine. I can't find a thing wrong about the watch and it is running perfectly.. Postage was prompt and early delivery. I never had to worry about the money I paid..

April 5, 2026
Rated 5 out of 5 stars

Great experience

Great experience, watch was shipped & verified quickly. The dealer was in Japan and it was delivered to the UK within a few days.

May 14, 2026
Rated 1 out of 5 stars

I bought the watch from Germany and…

I bought the watch from Germany and paid a duty to take receipt in the UK.

I then decided not to keep the watch and to return it but have not been able to without the duty being paid again.

As a result I still have the watch.

This must have happened before to Chrono24 customers - why isn't there a solution?

May 18, 2026

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