Chrono24 Reviews 

10,123
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 789 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the smooth and secure purchasing process, highlighting the platform's trustworthiness and excellent service. Many appreciate the wide selection of watches, detailed information, and effective communication, noting swift delivery with items arriving well-packaged and exactly as described, often from international sellers. However, some customers noted products not matching descriptions, having defects, or missing original papers and warranty cards. A few also experienced slow or problematic delivery, with concerns about the escrow system's handling of delivery confirmation.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the excellent condition and accurate... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth and... See more

Service

Users describe positive interactions with service, highlighting that transactions generally went smoothly and... See more

Website

Reviewers mention positive feedback about the website, highlighting it as an excellent and professional... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the swift and fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Interactions super smooth! I knew the watch I wanted and from then on, the process was very smooth in terms of buying it. The seller's communication in particular was super useful e.g. they communicat... See more

Rated 5 out of 5 stars

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more

Rated 5 out of 5 stars

first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more

Rated 5 out of 5 stars

Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,123)

777 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the best and most trusted of…

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including postage). When you decide to buy a watch, your money is held with the company and is only sent to the seller when you receive your purchase. The company continually messages the seller if the watch hasn't been sent. Excellent service and trustworthy, too.

May 26, 2026
Rated 5 out of 5 stars

Chrono24 review

Use of escrow and reassurance from Chrono24 - not needed in the end as retailer was excellent too - Chrono24 should also be applauded for that too!

May 4, 2026
Rated 5 out of 5 stars

It proved to be a wonderful place to…

It proved to be a wonderful place to buy a watch from. Totally honest and genuine. I can't find a thing wrong about the watch and it is running perfectly.. Postage was prompt and early delivery. I never had to worry about the money I paid..

April 5, 2026
Rated 5 out of 5 stars

Great experience

Great experience, watch was shipped & verified quickly. The dealer was in Japan and it was delivered to the UK within a few days.

May 14, 2026
Rated 1 out of 5 stars

I bought the watch from Germany and…

I bought the watch from Germany and paid a duty to take receipt in the UK.

I then decided not to keep the watch and to return it but have not been able to without the duty being paid again.

As a result I still have the watch.

This must have happened before to Chrono24 customers - why isn't there a solution?

May 18, 2026

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