easy to select the watch I wanted, in a country where I live. I loved the trusted seller option which brings more security to the transaction especially as it was my first purchase on Chrono24.
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See what reviewers are saying
I live in Switzerland and recently purchased my first watch through Chrono24 from a dealer based in the Czech Republic. Initially, I was unsure about buying from an international dealer for such an... See more
Everything went very smoothly. The watch was shipped quickly, and the seller was responsive and helpful throughout the process. The watch is in even better condition than I expected. I’m very happy wi... See more
I have purchased watches through Chrono24 two times this year, each intended as a gift. I had to return the first, which was not to the taste of my giftee. The second, from another dealer, was a brill... See more
Company details
Written by the company
Chrono24 est la plateforme internationale des montres de luxe. Trouvez la montre qu'il vous faut parmi plus de 250 000 offres ou proposez la vôtre à plus de 10 millions d'amateurs de montres chaque mois.
Contact info
Haid-und-Neu-Str. 18, 76131, Karlsruhe, Germany
- +49 721 96693-900
- chrono24.fr
4.8
Excellent
18K reviews
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Perfect Platform but customer service to improve
The platform is very well designed and easy to use, making the overall buying experience smooth and enjoyable. However, the customer service clearly needs improvement. It is quite difficult to communicate when you have questions, and the responses provided tend to complicate the relationship between the buyer and the seller rather than facilitate it. A more accessible and supportive customer service would significantly enhance the experience.
March 21, 2026
My purchase was cancelled without prior…
My purchase was cancelled without prior notice and only six hours after the seller had accepted the price. Thanks to the flexibility of the seller we re-started the process and were able to complete the purchase. Customer service reacted but late - and only suggested to re-start the process.
March 10, 2026
Pleasure
diversity and quality of the watches offer
clear and efficient purchasing process, purchase guarantee
February 10, 2026
Great dealer, fast shipping!
Great experience: responsive chat & fast shipping! Definitely recommend it, very happy with my new watch!
February 24, 2026
TAX from is too hight
March 8, 2026
This marketplace offers a great choice…
This marketplace offers a great choice of sellers and watches, and their support team is algo very effective when issues appear.
March 3, 2026
Hello
Hello, first of all, thank you for the quick delivery. Secondly, the watch itself... it exceeded my expectations! Thirdly, the cherry on top 🍒 was the exceptional customer service. Thank you again, and I'll definitely be back.
Have a great day,
Christian
February 20, 2026
Overall a good service but to use with discerning approach
Very useful platform. Not clear about the Certified offer though that only applies to worn products vs never worn older products kept in a safe.
Always hard to be certain of authenticity of products in my experience.
February 16, 2026
Every step was clear
Every step was clear.
The platform works well connecting buyers and sellers.
Even if I have not used the protection services, it was reassuring to have them.
January 22, 2026
Very good experience both with the…
Very good experience both with the platform and the seller who was 100% professional. I recommend.
January 12, 2026
No delivery, no money back -UPDATE
Bought a Seiko watch on the 4th of December, still nothing on the 22 of January.
No follow-up or help from their service.
They told me that they can't find my package no more.
I can't cancel my order, they don't have any solution but to wait until God knows how long until their shipping process is completed.
I thought I'd trust an online shop, well it seems I was wrong to do so.
UPDATE - A NEW WATCH HAS BEEN SENT BY THEIR PARTNER
December 4, 2025
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