Chrysalis Finance Reviews 

4,547
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,725 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely straightforward online application process, noting how fast loans are approved and how clear communication is maintained regarding payment plans. People consistently share that staff members and customer service teams are professional, highly supportive, and always ready to answer questions. Reviewers emphasize that organizing finance for medical procedures brings tremendous peace of mind, as funds are transferred directly to hospitals on time without unnecessary stress. Though some reviewers experienced difficulties, a few individuals mentioned specific problems such as unclear payment schedules, unexpected early direct debit charges before treatments occurred, or challenges with service expectations.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the quick, simple, and... See more

Service

Reviewers mention positive feedback about service, noting that loan and finance applications are simple,... See more

Payment

Customers consistently note positive experiences with payment, highlighting the straightforward setup for... See more

Staff

People report positive experiences with staff, describing them as professional and very helpful. Consumers... See more

Customer service

Users describe positive interactions with customer service, highlighting professional, helpful, and polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to circumstances I needed to take the private route for an operation. The medical group offering the treatment provided details of a 2 year interest free payment plan through their partners Chrys... See more

Company replied

Rated 5 out of 5 stars

My transaction with Chrysalis Finance was remarkably straightforward. They were helpful and the contract was very clear, no confusing wording. It was clear from the start how much I would be paying pe... See more

Company replied

Rated 5 out of 5 stars

It was really easy to complete the application and apply for the loan. Loved the utility where you could see how much adeposit made to the monthly payments so you can tailor it to how much you want t... See more

Company replied

Rated 5 out of 5 stars

My application was dealt promptly and Iam very happy with the service that I have received. I was kept informed by an Email when myapplication was completed. The customer service from Chry... See more

Company replied


Company details

  1. Finance Broker
  2. Financial Institution
  3. Non-Bank Financial Service
  4. Software Company

Written by the company

Chrysalis Finance are the UK’s largest ethical caring, and responsible lender in healthcare! Need private dental or healthcare treatment? Get the treatment you need, when you need it, with Chrysalis. Our payment options allow you to spread the cost of your treatment, paying in monthly instalments. No waiting list. No lengthy forms. No hassle. We're partnered with over 3,000 clinics. Find a Chrysalis Finance approved clinic by checking the list of partner clinics on our website. We care about you and your treatment. Acceptance is subject to status. Terms and Conditions apply.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(4,547)

1,746 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient friendly professional

Efficient friendly professional

August 4, 2026
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Reply from Chrysalis Finance

Thank you for your kind words. Efficient, friendly and professional service is exactly what we want every customer to experience, so we're delighted that this stood out during your time with Chrysalis. We really appreciate you taking a moment to leave us your feedback and hope you have a lovely day! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Good Communication at all times and…

Good Communication at all times and very polite.

August 4, 2026
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Reply from Chrysalis Finance

Julie, thank you for your lovely review. We're really pleased that you received good communication throughout and found our team polite. Keeping you updated and making sure you feel supported at every stage is very important to us, so your comments are wonderful to hear. We hope you have a lovely rest of your week, Julie! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Competent as required

Competent as required

August 3, 2026
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Reply from Chrysalis Finance

Thank you for taking the time to leave us your feedback. We're pleased to hear that the service you received from Chrysalis was competent and met what you needed from us. We always want the process to be handled clearly and reliably from start to finish. We appreciate your review and hope you have a lovely day! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars
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Reply from Chrysalis Finance

Robert, we're really pleased to hear that you had a good experience with us here at Chrysalis. Making the finance journey feel straightforward and supportive is very important to our team, so it's lovely to receive your feedback. Thank you for taking the time to leave us a review, Robert, and we hope you have a great rest of your day! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

quick and easy to use and get verified…

quick and easy to use and get verified for support

August 3, 2026
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Reply from Chrysalis Finance

Gary, it's brilliant to hear that you found the process quick and easy to use, including getting verified for the support you needed. We know that speed and simplicity can make a real difference when arranging finance, so we're delighted everything went smoothly for you. Thank you for your feedback, Gary! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Smooth to set up

Smooth to set up. Very satisfied.

August 3, 2026
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Reply from Chrysalis Finance

Kirsty, thank you for your lovely feedback. We're so pleased that everything was smooth to set up and, most importantly, that you're very satisfied with your experience. We want arranging finance with Chrysalis to feel simple from the outset, so it's great to know this was the case for you. We hope you have a wonderful rest of your day! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very straightforward application process

It was really easy to complete the application and apply for the loan. Loved the utility where you could see how much adeposit made to the monthly payments so you can tailor it to how much you want to pay monthly.
Also love the follow-up calls to make sure everything is going well.

July 27, 2026
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Reply from Chrysalis Finance

Michael, thank you for such detailed feedback. We're delighted that you found the application easy to complete and that the repayment tool helped you see how different deposit amounts could shape your monthly payments. It's also lovely to hear that you valued our follow-up calls - we want you to feel supported not just during the application, but afterwards too. We really appreciate you sharing your experience, Michael, and hope you have a fantastic rest of your week! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Kind polite helpful no judgment…

Kind polite helpful no judgment supportive:)

August 3, 2026
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Reply from Chrysalis Finance

Paul, thank you for your very kind words. It means a lot to hear that you felt our team was polite, helpful, supportive and, importantly, non-judgemental. We want everyone who comes to Chrysalis to feel comfortable and treated with care and respect throughout their experience. Thank you again for sharing your feedback, Paul, and we hope you have a lovely day! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

They made the process so easy

They made the process so easy. Everything was done so quick and professional.

August 3, 2026
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Reply from Chrysalis Finance

James, we're delighted to hear that we made the process so easy for you and that everything was handled quickly and professionally. We know that arranging finance should be one less thing to worry about, so it's great to know your experience was smooth from start to finish. Thank you for taking the time to leave us such positive feedback, James! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

This company was excellent for funding…

This company was excellent for funding my dentist treatment recommend them.
Great company
Kevin

December 24, 2025
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Reply from Chrysalis Finance

Kevin, thank you for your fantastic recommendation. We're so pleased that Chrysalis could help with funding your dental treatment and that you had such a positive experience with us. Helping customers access the treatment they need is at the heart of what we do, so your feedback means a great deal. Wishing you all the best, Kevin! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Everything sorted out quickly.


Everything sorted out quickly.

August 3, 2026
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Reply from Chrysalis Finance

Thank you for your feedback. We're really pleased to hear that everything was sorted out quickly for you. We always aim to keep the process moving smoothly so that arranging finance doesn't add unnecessary stress. We appreciate you taking the time to leave us a review and hope you have a lovely rest of your day! Many thanks, Betty at Chrysalis Finance

Rated 4 out of 5 stars

Straightforward process

Straightforward process

August 3, 2026
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Reply from Chrysalis Finance

Jennifer, thank you for sharing your feedback with us. We're pleased that you found the process straightforward, as keeping things clear and easy to follow is something we really value. We appreciate you taking the time to review your experience with Chrysalis, Jennifer, and hope you have a lovely rest of your week. Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars
Chrysalis Finance logo

Reply from Chrysalis Finance

Zander, it's wonderful to hear that you found the application hassle-free. That's exactly how we want arranging finance with Chrysalis to feel - simple, clear and without added stress. Thank you for taking the time to leave us your feedback, Zander, and we hope you have a great rest of your day! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

I was particularly impressed by their…

I was particularly impressed by their transparency, quick response times, and commitment to providing outstanding customer service.

July 27, 2026
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Reply from Chrysalis Finance

Shamil, thank you for such thoughtful feedback. We're delighted that our transparency, quick response times and commitment to customer service stood out to you. Clear communication and being there when our customers need us are incredibly important to the whole team, so it's wonderful to know you had such a positive experience. Thank you again, Shamil, and we hope you have a lovely week! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

How to afford my new teeth

Very easy to set up this one year loan which was done via my dentist, Dental Beauty.

August 3, 2026
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Reply from Chrysalis Finance

Janet, we're so pleased to hear that your one-year loan was easy to set up through Dental Beauty. Being able to spread the cost of dental treatment can make things feel much more manageable, and we're glad the process worked smoothly for you. Thank you for taking the time to share your experience! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Quick

Quick, easy and fuss free - would highly recommend

July 28, 2026
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Reply from Chrysalis Finance

Lorraine, thank you for your brilliant feedback and recommendation. Quick, easy and fuss-free is exactly the kind of experience we want to provide when you're arranging finance for treatment. We're delighted everything went so smoothly for you and really appreciate you taking the time to let us know. Have a lovely rest of your day, Lorraine! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Easy to use

Easy to use, quick and effective with no negative aspects👍

August 3, 2026
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Reply from Chrysalis Finance

Thank you for the great review! We're really pleased that you found the process easy to use, quick and effective, with no negatives along the way. We aim to make arranging finance feel as seamless as possible, so it's fantastic to hear we delivered that for you. We really appreciate your feedback and hope you have a lovely day! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Relief

It was made very easy for me to receive the interest free lone,it was great relief when I was offered the lone because it was just one less thing for me to worry about.Thanks very much.

August 3, 2026
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Reply from Chrysalis Finance

Brian, thank you for sharing this with us. We're so glad that being offered interest-free finance gave you some relief and meant there was one less thing for you to worry about. We understand how important peace of mind can be when you're arranging treatment, and we're pleased we could make the process easy for you. Wishing you all the very best, Brian, and thank you again for your kind feedback. Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very helpful

Very helpful

August 3, 2026
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Reply from Chrysalis Finance

Thank you for your kind feedback. We're really pleased to hear that you found our team very helpful. Supporting our customers and making sure they feel comfortable throughout the process is extremely important to us. We appreciate you taking the time to leave us a review and hope you have a lovely rest of your week! Many thanks, Betty at Chrysalis Finance

Rated 5 out of 5 stars

Easy simple process with no puzzles.

Easy simple process with no puzzles.

August 3, 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Anura, it's great to hear that you found the process easy, simple and free from any puzzles. We always want our applications to be clear and straightforward, so we're delighted that everything made sense from start to finish. Thank you for your valued feedback, Anura, and we hope you have a wonderful day! Many thanks, Betty at Chrysalis Finance

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