Regarding RT SMO WO 34766587: The work was done in a quick and professional manner. Unfortunately, I did not requested it, I signed it off as I was on site then. So that invoice has been rejected as i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We rang up and a very nice lady listened to our problem and made it possible for me speak to the engineer on our phone and he guided me what to do so I could read what the fault was so he knew what h... See more
Company replied
We have contracts with Chubb for various services. On this occasion it was the keypad door security system that was the problem, meaning that the only way in or our the front door was to use the ke... See more
Company replied
Gary your engineer arrived spot on the time he said he would .We have known him from previous visits over many years so we are completely happy to see him .Efficient polite friendly and a fellow Argyl... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Helpful friendly staff
Helpful friendly staff. Would be ideal if they could let us know in advance when they are coming though but I appreciate this is not always possible.
July 25, 2026
Reply from Chubb Fire & Security UK
Dear Amy,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite not being informed in advance of the appointment. Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Always good to see Damian
July 18, 2026
Reply from Chubb Fire & Security UK
Dear Jessel,
Thank you for your positive feedback for Damian! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Phone answered promptly
Phone answered promptly, young man was very polite and helpful.
July 24, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Lynda,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Sudha Bathija,
Thank you for your honest feedback. Your feedback is valuable to us, and If you have any further comments or would like to speak to a member of the team, please reach out to us at GB_TrustPilotReplies@Chubbfs.com
Best regards,
The Chubb Fire and Security Team
Your engineer was very efficient but booking information could be improved
Your engineer was very efficient. My reason for not giving five was regarding the booking.
When I booked i was told Charles would be coming and would telephone first. In fact Matthew came, and because he had been before did not phone before his arrival. The same thing also happened with my last service.
My point is as a security company, the correct information should be given when booking, or prior to the event. If I was not here on the day and someone else was here, it could have been confusing/worrying for them.
July 18, 2026
Reply from Chubb Fire & Security UK
Dear Pauline,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the confusion over the booking information. This is not the standard of service we aim to provide. Please accept our sincere apologies.
Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
as always arrived on due date
as always arrived on due date , very helpful/personable engineer.
Checked everything and left all in working order
July 25, 2026
Reply from Chubb Fire & Security UK
Dear Michael,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great job done
Our engineer (Scott) arrived quickly, resolved the issues promptly and did an overall great job.
July 25, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words for Scott! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
I was given an accurate time to meet…
I was given an accurate time to meet your service engineer at our village church. The engineer carried out the service in an efficient and very professional manner ,and was extremely pleasant and polite.
July 18, 2026
Reply from Chubb Fire & Security UK
Dear Wateringbury Church,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good service and they come when they say
July 17, 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Catherine,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Came quickly and resolved my issue.
July 25, 2026
Reply from Chubb Fire & Security UK
Dear Helen,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Very friendly and proficient engineer…
Very friendly and proficient engineer serviced our alarm system quickly with minimal disruption
July 25, 2026
Reply from Chubb Fire & Security UK
Dear Roger,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Golden Bowler,
We are delighted to hear such positive feedback for Rob! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mrs Sue Oldham,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Contacted me for a convenient time to…
Contacted me for a convenient time to visit.
Serviced the equipment quickly
Very polite
July 25, 2026
Reply from Chubb Fire & Security UK
Dear Alan,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Polite and efficient annual visit…
Polite and efficient annual visit undertaken. Very flexible about dates and time of visit. Happy with service provided.
July 23, 2026
Reply from Chubb Fire & Security UK
Dear John,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Overpriced
Overpriced . Not informed about price changes to our contract. Spare part fitted without prior notification of price - again very expensive part .
March 20, 2026
Reply from Chubb Fire & Security UK
Dear Mrs Elizabeth Robinson,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
A very helpful and kind person who…
A very helpful and kind person who clearly knew his job, and the system, and the house.
July 24, 2026
Reply from Chubb Fire & Security UK
Dear Evelyn,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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