A pleasant annual security alarm service. The technician arrived in good time of our AM slot of 8am-1pm. He wore shoe covers and respected our home by putting back anything he had to move to acces... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have had an alarm for many years and over the last few Chubb have been our provider Easy communication to setup appointments Contact advising ETA Discussed alarm check and options throughout visi... See more
Company replied
Helpful,polite, understanding person answered my initial phone call. Clear explanation of what would happen next in my request for an engineer visit. Engineer arrived a little later; rang me giving ar... See more
Company replied
I had to ring Chubb late evening to assist with my work premises alarm going off, it wasn’t my responsibility but I was the most local staff member. Chubb were very helpful & friendly & the engineer c... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
11K reviews
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Friendly staff, efficient service.
We're always happy with the service and rapport with the engineers, always friendly.
September 17, 2026
Reply from Chubb Fire & Security UK
Dear Tonbridge Accident Repair,
We are delighted to hear such positive feedback for our engineers! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Easy to contact and to book a routine…
Easy to contact and to book a routine service. Friendly and efficient service.
September 17, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Stuart,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Excellent experience
The technician arrived on time,he was pleasant, efficient and helpful .
September 8, 2026
Reply from Chubb Fire & Security UK
Dear Mr Musson,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The Engineer was excellent and carried…
The Engineer was excellent and carried out the annual maintenance clearing a long term fault that other visits failed to do. Our experience was 100% perfect.
September 16, 2026
Reply from Chubb Fire & Security UK
Dear Geoff,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Always lovely to see Lewis
Always lovely to see Lewis. So professional and friendly! Highly recommended.
September 16, 2026
Reply from Chubb Fire & Security UK
Dear Lisa,
Thank you for your wonderful review for Lewis! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mr Jenkins,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Famida was super efficient
Famida was super efficient, very polite and warm in her dealings with me. The task of arranging a routine inspection was absolutely flawless - the best I have over many years.
September 16, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Barbara,
We appreciate your kind words for Famida! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The engineer was punctual
The engineer was punctual, courteous and with eye contact as well as thorough. He listened to our questions and gave us relief from any concerns. A credit to Chubb Security.
September 16, 2026
Reply from Chubb Fire & Security UK
Dear Mrs Prentice,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear William,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mrs Clarke,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Can't give a full praise review.
Can't give a full praise review because as I write, I still havent had a call to resolve the issue I called about.
call handler was polite and efficient though so a 4 star is, I feel, fair at this point.
September 16, 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Attention to detail
Attention to detail. Knowledgeable. Friendly.
Great customer service.
September 15, 2026
Reply from Chubb Fire & Security UK
Dear Christopher,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reassuringly simple
Easy appointment making; good communication, pleasant interaction with the engineer.
September 16, 2026
Reply from Chubb Fire & Security UK
Dear Jim,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Professional, knowledgable and thorough …
A new engineer for this years annual inspection/service of fire extinguishers. Lee was very professional, knowledgeable and thorough. He was also pleasant to deal with which is important when you have to accompany someone across the sites and it takes more than 3hours. Chubb aren’t the cheapest company around but I would recommend based on this visit and the many previous years -10 plus I think! Thank you
September 9, 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for Lee! We are thrilled to hear about your positive experience with our engineer and the seamless service that you have received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service and good information…
Great service and good information about next years renewal
September 16, 2026
Reply from Chubb Fire & Security UK
Dear Sue,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Another great service
As always Mark has done a great job of our service here at the theatre. Thorough, professional and always a please to have him on site.
September 14, 2026
Reply from Chubb Fire & Security UK
Dear Neil,
Thank you for your wonderful review for Mark! We are thrilled to hear about your positive experience with our engineer and the seamless service that you consistently receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very quick and efficient dealing with…
Very quick and efficient dealing with the problem. Thank you.
September 16, 2026
Reply from Chubb Fire & Security UK
Dear St Edwards C Of E Church,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
6 month inspection
Adam always very pleasant & understanding, give us options of 2 time slots for service to be carried out
Very happy how we were treated
September 16, 2026
Reply from Chubb Fire & Security UK
Dear Jean,
Thank you for your wonderful review for Adam! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Stuart as usual for our annual check is…
Stuart as usual for our annual check is friendly and carries out the check with what I feel is efficiency and is thorough.
September 16, 2026
Reply from Chubb Fire & Security UK
Dear Ian,
Thank you for your wonderful review for Stuart! We are thrilled to hear about your positive experience with our engineer and the seamless service that you consistently receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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