Chuckling Goat Reviews 

8,729
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of their natural products, including kefir, soaps, and supplements, which many found beneficial for their health, skin, and gut well-being. The company's excellent customer service, characterized by personal, helpful, and prompt responses, along with efficient and reliable delivery, also received high commendation from many. However, some people mentioned that the kefir's taste can be very strong or unpleasant, often requiring it to be mixed with other ingredients for consumption. A few customers also reported occasional issues with courier delivery, such as parcels not being delivered to the door or being incorrectly marked as delivered.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and... See more

Quality

Customers consistently express satisfaction with the quality of the products, highlighting their natural... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting prompt, fast,... See more

Service

Consumers find service to be positive, consistently describing it as excellent and top-notch from start to... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product range, from kefir to soaps and supplements. Scientifically backed and well researched. I love how completely natural these products are and how much better my body is for having them.... See more

Rated 5 out of 5 stars

I usually order the Soaps: they're genuinely absolutely Fab and having a problem with my skin, I truly wouldn't have hands without these Soaps. There is always a Health Professional from CG (Chuc... See more

Rated 5 out of 5 stars

I am so thankful I came across chuckling goat years ago, the company is always so helpful giving advise when needed any problems or anything you don’t understand and quickly solved with a friendly c... See more

Rated 5 out of 5 stars

This stuff is literally life changing. I cannot express how beneficial it is, just incredible, for so many things. I think just a couple of weeks and a difference is evident. The customer servic... See more



Company details

  1. Health Food Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Store
  4. Food Manufacturer
  5. Nutritionist
  6. Skin Care Clinic

About Chuckling Goat

Written by the company

We are the UK's number one gut health experts, offering kefir, prebiotic, microbiome testing, collagen powder, mushroom powder, antimicrobial vinegars, probiotic skincare and therapeutic herbal teas.

All of our products are made by hand on the farm in small batches, are rigorously tested and evidence-based.

For fast, free, personalised advice from a Nutritional Therapist, 8am to 8pm weekdays, contact us via Live Chat - www.chucklinggoat.co.uk 🐐🐐🐐


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(8,729)

458 reviews in the last 12 months

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Rated 1 out of 5 stars

The kefir was quite watery

The kefir was quite watery, and l didn't like the taste. Probably because l was used with home made kefir in my childhood and l expected the same taste

June 23, 2026
Chuckling Goat logo

Reply from Chuckling Goat

Hi Dana -

Thanks for getting in touch.

Our kefir is definitely a therapeutic dietary intervention, and not a recreational milkshake! It has been shown to - among other things - improve mood and emotional wellbeing within six weeks. You can read the science here: https://www.chucklinggoat.co.uk/host/nutraingredients-chucklinggoat.pdf

If you struggle with palatability, I suggest blending it up with a banana or some fresh fruit, so that you can enjoy the health benefits.

Feel free to get in touch with one of our Nutritional Therapists who are available on live chat, 8 am to 8 pm every weekday, and they will be happy to send you some smoothie recipes to make the process of improving your gut health more enjoyable.

Kind regards,
Shann Jones MBE
Founder/Director
Chuckling Goat

Rated 5 out of 5 stars

Brilliant stuff!

After the inital zingy taste became the norm, I am loving it. I mix with berries and have felt really energised since taking it.

Love it!

June 22, 2026
Rated 5 out of 5 stars

Quality product & excellent

Quality product & excellent, personal customer service. Am now subscribed! My only feedback: pls allow customers to select timeframe at the time of choosing to subscribe. It’s possible but not straightforward & offering a drop down box with number of weeks (other than 3) is an easy fix.

June 15, 2026
Rated 5 out of 5 stars

This stuff is literally life changing

This stuff is literally life changing. I cannot express how beneficial it is, just incredible, for so many things. I think just a couple of weeks and a difference is evident.
The customer service is exemplary, always on hand, prompt response and super helpful.
Delivery is excellent, fast and efficient.
This company will always get 5 stars from me. It's fantastic.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

First experience of Chuckling Goat…

First experience of Chuckling Goat after doing a little research on line. Very impressed with the products (soap and lotion). Early days but so far so good. An easy to deal with and what appears to be a very proactive team.

June 11, 2026
Rated 5 out of 5 stars

GOOD QUALITY OF SERVICE

GOOD QUALITY OF SERVICE
Always straightforward to communicate with. Delivery date can be adjusted, according to need. The product is excellent - but allow a few weeks for improvements to be detectable.

June 8, 2026
Rated 2 out of 5 stars

Very poor delivery again from DPD

Very poor delivery again from DPD. Not delivered to my door, despite raising this with DPD it happens every time I order the product.

June 8, 2026
Chuckling Goat logo

Reply from Chuckling Goat

Hi Andrew -

I'm very sorry that you've had a frustrating experience with DPD. That can certainly wreck your day! We do pay over the odds to work with DPD because they have the best rating in the UK, of 99.7%. That said, it's not 100% - and sadly there will always be bad apples and stupid drivers. Sounds like you may have pulled one of those.

If you contact one of our Chuckling Goat team members on live chat 8 am to 8 pm any weekday, they will contact DPD directly for you and sort this out.

In the meantime, may I suggest that you leave a review for DPD, instead of for us? They can make changes according to your feedback - we can't, since they're a separate business.

Regards,
Shann Jones MBE
Founder/Director Chuckling Goat

Rated 4 out of 5 stars

Where’s the fizz?

I have a kefir subscription but this box of four doesn’t seem as good as others as there is no fizz. I contacted Chuckling Goat and they said it will be just as effective but I miss the fizz and it doesn’t taste the same.

June 3, 2026
Chuckling Goat logo

Reply from Chuckling Goat

Hi Jude -

Thanks for getting in touch!

Because our kefir is natural and not manufactured, there will always be a certain degree of natural variation, as you might expect to find in natural products like denim, silk, wood or leather. The fizz and the consistency can vary with the seasons and the temperature.

However what stays consistent is the powerful beneficial activity of all those live bacterial strains!

Regards,
Shann Jones MBE
Founder/Director Chuckling Goat

Rated 5 out of 5 stars

I am so thankful I came across…

I am so thankful I came across chuckling goat years ago, the company is always so helpful giving advise when needed any problems or anything you don’t understand and quickly solved with a friendly call .
Thank you all for such wonderful service.

June 2, 2026

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