Sudden and shocking rear-ending by a coach. Called Churchill. Smooth process but could be clearer communication between them, the car replacement, and the towing company. My car a write off, but w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the assistance they offered when our car was hit as well as the care and support in getting a courtesy car sorted and of course the repairs itself. They really took the stress of this particular inci... See more
Company replied
The staff were extremely helpful and polite. My claim was complicated in that the person who hit my car did not leave their details. Churchill were excellent in that they traced the driver and their i... See more
Company replied
What an amazing place Avon house is , but better than that Kim the manager there is fantastic at her job and super friendly too. Nothing she won’t do to help make your lifestyle more positive and co... See more
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
Asks customers to review
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From start to finish the experience was…
From start to finish the experience was excellent. It was quick, efficient and the customer service rep was very helpful. Would definitely recommend
July 8, 2026
Reply from Churchill
We're delighted to hear you had an excellent experience from start to finish as that's always our goal. Thank you for your recommendation! Kirsty
It was easy and quick
July 13, 2026
Unprompted review
Reply from Churchill
That's great to see, Ronald. Thank you for insuring with us this year. Kirsty
Great customer service plus ease of use…
Great customer service plus ease of use via the app. Highly recommended.
July 6, 2026
Unprompted review
Reply from Churchill
What can we say, Lynne; we aim to please! Thanks for your feedback. Kirsty
Used for a friend
I only use Churchill for the purchase of insurance for a friend of mine who has not and cannot use digital equipment.
She has raised no probles using Churchill for her insurance
July 12, 2026
Reply from Churchill
We're glad we can assist your friend with their insurance needs, David. It's wonderful they've had a positive experience with us. Kirsty
Reply from Churchill
We hope you saved by joining us, Avril. Welcome to Churchill. Kirsty
Reply from Churchill
We're glad you found things clear with us. Thank you for stopping by with a review. Kirsty
Excellent home insurance renewal experience
Thought my home renewal was automatic, but, unfortunately, did not realise this until I received a letter telling me the policy had expired.
However, I spoke to an operator, Antonia, and she was really helpful and reinstated my policy without any undue stress or worry to myself, so I was extremely grateful for all her help. My renewal premium wasn't the cheapest but as Antonia was very good and professional and went over and above to help me I felt the increase this year in premium was worth it because of her help.
July 9, 2026
Reply from Churchill
We appreciate you sharing your experience with us, Patricia. We understand how concerning it can be when a policy renewal isn't as expected, and we're glad to hear colleague was able to assist you effectively. We value your feedback and custom. Kirsty
Reply from Churchill
We know how important communication is for our customers, Alexander. We're glad our service has impressed. Kirsty
Reply from Churchill
We're delighted our colleague made a five-star impression, Trevor! Kirsty
The representative that I spoke to was…
The representative that I spoke to was very helpful, explained everything in detail. Thank you Churchill.
July 11, 2026
Reply from Churchill
Customer service is very important to us, Julie. Thank you for sharing your feedback. Kirsty
The purchase process was fine.
July 9, 2026
Reply from Churchill
That's great to see. Thank you for stopping by with a review. Kirsty
Good price compared with all of the…
Good price compared with all of the other companies. Easy to set up.
July 1, 2026
Reply from Churchill
Thank you for insuring with us this year, Peter. It's great you saved by joining Churchill. Kirsty
Reply from Churchill
We're glad our policy ticked the right boxes for you, Amanda. Welcome to Churchill. Kirsty
Reply from Churchill
We're happy to hear your online experience with us was simple, Jacklin. We appreciate your positive feedback. Kirsty
Easy to renew very pleasant lady.
Easy to renew very pleasant lady. Price competitive. Staff very polite
July 9, 2026
Reply from Churchill
We pride ourselves on our customer service, Pamela, so this is what we like to see. Thank you for staying with us for another year. Kirsty
I have still not received any…
I have still not received any documentation which is very important to me. Please send my documentation without further delay! If not by post at least send it by email!
July 12, 2026
Unprompted review
Reply from Churchill
We're sorry to see your documents haven't arrived yet, Elizabeth. Please get in touch with our Facebook team on the link below and they'll be able to chase this up for you. Kirsty
m.me/Churchill
The claim process was simple and efficient
The claim process was simple and efficient
July 12, 2026
Unprompted review
Reply from Churchill
That's always our goal with our service, Simon. Cheers for the five stars. Kirsty
Robbed in Barcelona but Churchill came to rescue
After a recent mugging & robbery in Barcelona town and my travel insurance letting us down with there small print, Churchill covered us and looked after us all way through. The agent we had was so helpful and sorted us out. Service was quick and al the staff we spoke to helping us were fantastic. in sad events it great to know you will get looked after with Churchill.
June 1, 2026
Unprompted review
Reply from Churchill
We're sorry to hear about the experience you had on your trip, Wayne. It's reassuring to know that we were able to provide the support you needed during such a stressful time. We're glad our team was helpful and efficient. Kirsty
Renewed with Churchill again
Renewed with Churchill again. Unlike other companies, the premium had not been hiked up. They seem to reward loyal customers.
July 5, 2026
Reply from Churchill
We're thrilled to hear you've renewed with us again and we appreciate your continued loyalty, Ailsa. Kirsty
Insurance renewal time is usually a…
Insurance renewal time is usually a 'how much did it go up this time' experience. Just the opposite - the policy cost came down. A big smile about that!
July 8, 2026
Reply from Churchill
We're glad your renewal experience was a pleasant surprise, Jon! It's always our goal to provide value. Kirsty
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