Sudden and shocking rear-ending by a coach. Called Churchill. Smooth process but could be clearer communication between them, the car replacement, and the towing company. My car a write off, but w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the assistance they offered when our car was hit as well as the care and support in getting a courtesy car sorted and of course the repairs itself. They really took the stress of this particular inci... See more
Company replied
The staff were extremely helpful and polite. My claim was complicated in that the person who hit my car did not leave their details. Churchill were excellent in that they traced the driver and their i... See more
Company replied
What an amazing place Avon house is , but better than that Kim the manager there is fantastic at her job and super friendly too. Nothing she won’t do to help make your lifestyle more positive and co... See more
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Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful when I phoned to renew my…
Very helpful when I phoned to renew my insurance.
July 9, 2026
Reply from Churchill
We're so glad we could assist you with your insurance renewal. We appreciate your positive feedback! Christy
Unfortunately I still have an ongoing…
Unfortunately I still have an ongoing claim which is now into the 3 rd year and still waiting to go to court, because of the time it is taking my quotes are high this year it was £617 which I am struggling to afford. I am hopeful it will bd resolved this year !!
July 10, 2026
Reply from Churchill
We understand your frustration with the ongoing claim and the impact it's having on your insurance quotes. We appreciate you sharing your experience and hope for a swift resolution for you this year. Christy
The people I dealt with.
The people I dealt with, especially Johnathan.July 2026
July 2, 2026
Unprompted review
Reply from Churchill
We're delighted to hear about your positive experience with our team. We appreciate your kind words. Christy
The price was good and as yet no…
The price was good and as yet no problems with the policy
June 10, 2026
Reply from Churchill
We're so glad to hear you found our pricing satisfactory and that you haven't experienced any issues with your policy. Thank you for your positive feedback! Christy
Reply from Churchill
We're delighted to hear that you found our service easy to navigate and our pricing competitive. Thank you for your wonderful feedback! Christy
Site was easy to use offering competitive prices…
Site was easy to use offering competitive prices. 3 standards of cover with extras if needed. Option to pay monthly or annually. Documents in an account by the following day. Easy
July 9, 2026
Reply from Churchill
We're so pleased to hear you found our website easy to use and that our pricing and cover options met your needs. It's great to know you had a smooth experience! Christy
Not good experience allways i have to…
Not good experience allways i have to negioate for renewel but thjs time was worse
July 9, 2026
Reply from Churchill
We understand your frustration with the renewal process. We're always looking at ways to improve. Christy
Pages were easy to navigate!
Pages were easy to navigate, filling in details, quite simple. Value for money premium.
July 6, 2026
Reply from Churchill
We're delighted to hear you found our pages easy to navigate and the process of filling in details simple. It's wonderful to know you feel our premium offers great value for money. Alex
Premium was reduced in line with my…
Premium was reduced in line with my evocations having discussed policy on the phone
July 9, 2026
Reply from Churchill
We're so glad to hear that we could assist you with your policy and reduce your premium. We appreciate your positive feedback! Alex
Reply from Churchill
We're glad to hear everything was satisfactory. We appreciate your feedback and thank you for taking the time to share it with us. Alex
Great price, great cover, easy to use,
Great price great cover easy to use
July 2, 2026
Unprompted review
Reply from Churchill
We're delighted you found our pricing competitive and our cover comprehensive, as well as the process straightforward. Thank you for your wonderful feedback, Paula! Angelina
Reply from Churchill
Thank you for leaving us a positive review, Martin. We appreciate it. Angelina
The insurance payment was a lot less…
The insurance payment was a lot less than the cost of the repair. I was quoted a figure that the insurance contractor would charge , even though they hadn’t seen the job, and that was the figure the claim was based on leaving us to pay a large amount at the end
July 9, 2026
Unprompted review
Reply from Churchill
Hi Michael, thank you for taking the time to leave us a review. We're sorry to hear you were charged more than you were initially quoted.
I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. Angelina
https://www.churchill.com/contact-us/complaints
The worst service ever…
The customer service is the most unreachable ever. You need contact 3 or 4 different telephone numbers before getting the right person, it's extremely confusing. We've lost our vehicle after a third party crash and they kept charging the quote after we've been told they would cancel the policy to us and we won't need doing anything else. We felt so abandoned from them and not helped at all. We won't recommend this company to anybody.
April 1, 2026
Unprompted review
Reply from Churchill
Hi Maria, thank you for taking the time to share your feedback with us. I'm very sorry to hear about the experience you've had with our customer service and the difficulties you faced. I understand how frustrating it must have been to feel unsupported during such a challenging time.
I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. Angelina
https://www.churchill.com/contact-us/complaints
Its a company i trust
Its a company i trust, and the staff were great, sticking to churchill in future too
May 1, 2026
Unprompted review
Reply from Churchill
We are pleased to hear that you trust us and had such a positive experience with our staff. Thank you for your kind words and five-star feedback. Angelina
After a week, I'm still waiting for my documents to be delivered
Despite taking out the policy I am still waiting for my documents
July 8, 2026
Reply from Churchill
Hi, thank you for taking the time to share your feedback. I'm sorry to hear you haven't received your documents.
Depending on how you chose to receive them, they may already be available to view online. If you requested for them to be sent by post, please allow up to 7 working days for them to arrive.
If it's been longer than 7 working days and you still haven't received them, please send us a message using the link below and we'll be happy to look into this for you. Angelina
m.me/Churchill
Phone auto-voice choice menu & Letters
My car was subject to a minor carpark fender bender by a driver who was insured by Churchill. I had to make phone contact with Churchill a few times, and trying to get through the auto-voice menus to speak with a human was really tricky if you weren't a Churchill customer as I didn't have my own Churchill policy number. When I did get thro to a human they were competent. Also the final Letter they initially issued to me omitted a significant detail and I had to chase them for a corrected Letter, which they did after 5days.
June 30, 2026
Unprompted review
Reply from Churchill
Hi Clive, thank you for taking the time to share your feedback. We appreciate you letting us know about your experience with our claims process.
We understand that navigating automated systems can be frustrating, particularly when you're not a direct customer, and we'll be sure to take your feedback on board.
I'm pleased to hear that, once you spoke with one of our agents, they were able to help and that the final letter was corrected. I'm sorry for the delay and any inconvenience this may have caused. Angelina
I had to use a comparison site which…
I had to use a comparison site which was a lot of bother
July 3, 2026
Unprompted review
Reply from Churchill
Thank you for taking the time to share your feedback, Geoffrey. We appreciate your comments regarding comparison websites.
As an alternative, you can also obtain a quote directly through our website if you prefer. Angelina
https://www.churchill.com/
Quick easy way to do my van insurance…
Quick easy way to do my van insurance ,so far happy 👍
July 8, 2026
Reply from Churchill
We are so happy to hear that getting your van insurance was a quick and easy experience for you. Thank you for your five-star review! Angelina
A good price and everything is covered
A good price and everything is covered! It was so easy to arrange everything online.
July 8, 2026
Reply from Churchill
We're glad you found our pricing good and that arranging everything online was easy. Thank you for your positive feedback, and five-star rating. Angelina
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