We chose the lunchtime dining experience for our trip on the Churnet Valley Railway and had a really great day. The online booking process was straightforward and we were warmly greeted when we arrive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent trip. Lots of volunteer staff around, good tanoy announcements, decent tearooms, clean carriages, and we liked the trolley service on the train. Very dog friendly. Lovely train ride, which t... See more
Company replied
A really enjoyable evening journey on the railway, with an excellent Mexican meal served.The train carriages are very well maintained, with comfortable and roomy table seating. Our meal was served by... See more
Company replied
Lovely few hours around the Staffordshire Moorlands countryside. Very good value, we did the Butty and Brew which is highly recommended. Although web site said sold out, the train wasn't overcrowded a... See more
Company replied
Company details
About Churnet Valley Railway (1992) PLC
Written by the company
Churnet Valley Railway: A Journey Through Time and Scenic Beauty
Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.
Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.
Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.
Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.
Contact info
Station Road, ST13 7EE, Cheddleton, United Kingdom
- 01538360522
- enquiries@churnetvalleyrailway.co.uk
- churnetvalleyrailway.co.uk
4.8
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic experience
Fantastic experience. Staff friendly and helpful. Will be back and highly recommend.
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you, you can come again!
Kind regards
Kaaren
01538 360522
Spud and Steam
We had an amazing time on the Spud and Steam evening, it was so relaxing and the spuds were absolutely brilliant!
The staff were amazing, the service seamless, and overall a very enjoyable evening with friends.
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track.
Kind regards
Kaaren
01538 360522
A great day out
A great day out. The staff are so friendly and make it so special. The trains are beautifully kept and so enjoyable to sit and watch the countryside go by.
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you, you can come again!
Kind regards
Kaaren
01538 360522
🇬🇧Proud to be British 🇬🇧 🚂 🚂🚂
An excellent experience of a beautiful part of British history.
A perfect example that "They dont make 'em like they used to!"
Lovely, friendly staff, I will definitely be a new regular 🥰🚂
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Wow, thank you for the fantastic review about your trip with us! We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Kind regards
Kaaren
01538 360522
Reply from Churnet Valley Railway (1992) PLC
Thank you, you can come again!
Kind regards
Kaaren
01538 360522
The service was very professional and…
The service was very professional and helpful 👍
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you, you can come again!
Kind regards
Kaaren
01538 360522
It was the first time we had done this…
It was the first time we had done this experience but it was lovely from start to finish staff were excellent the meal was so good would certainly do this again thank you so much .
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you, you can come again!
Kind regards
Kaaren
01538 360522
Reply from Churnet Valley Railway (1992) PLC
Thank you, you can come again!
Kind regards
Kaaren
01538 360522
Food was excellent and the service was…
Food was excellent and the service was exceptional .
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you, you can come again!
Kind regards
Kaaren
01538 360522
Fantastic experience
Fantastic experience
Breakfast on the Churnet Valley Railway was amazing, so well organised from checking in through boarding the magnificent train, being served a great breakfast, an interesting journey all by really friendly professional staff. Such a friendly atmosphere throughout.
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Fabulous evening
Fabulous evening. The Mexican food was delicious - full of delicate flavour. The crew were friendly and attentive. But the star of the show was the steam train. Dining as she huffed and puffed across the beautiful countryside was a delight.
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!
Kind regards
Kaaren
01538 360522
Fantastic breakfast train.
The train journey was brilliant. The breakfast excellent and the staff were very friendly and attentive.
I would recommend this trip to anyone with an interest in steam journeys.
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Wow, thank you for the fantastic review about your trip with us! We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Kind regards
Kaaren
01538 360522
Really great experience.
Staff were excellent, from arrival, checking in, on the platform and on the train.
The carriage was clean and comfortable and the views were lovely.
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you, you can come again!
Kind regards
Kaaren
01538 360522
Totally enjoyable few hours
The Mexican dining experience was really enjoyable. The food was excellent and the old style carrriages took you back to a bygone era when trains were stylish and comfortable!
A great way to spend a few hours travelling through the Staffordshire countryside. Totally recommend.
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Professionalism and presentation were…
Professionalism and presentation were exceptional. We cannot speak highly enough of the experience and we will be recommending the experience to friends and family.
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Wow, thank you for the fantastic review about your trip with us! We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Kind regards
Kaaren
01538 360522
The professional attitude of ALL the…
The professional attitude of ALL the staff was excellent…very helpful & knowledgeable, The food was excellent & very tasty & service with smiles!
Good value for money it was a.very happy experience! It was my partners 90th birthday gift & he was so thrilled with the day. Thank you all at Churnet Valley Railway. Long my you continue ❤️
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!
Kind regards
Kaaren
01538 360522
Such a lovely place to visit ☺️
Such a lovely place to visit ☺️
My family and I treated our OAP friends to the cuppa & cake experience and what a brilliant time we had too.
The experience was lovely, staff were very helpful and friendly, the train journey was beautiful 😍 ...the drink and cake were delicious too (they even had a vegan option for our daughter ☺️)
Our friend who is a keen train enthusiast was over the moon to talk with the various staff about the steam train 🚂 that pulled the carriages, he said "its lovely to have the smell of the smoke up his nose again ".
I would thoroughly recommend going, we also had a wheelchair ♿️ which again the staff were more than happy to assist with and having a ramp onto the train was much appreciated.
All round it was a fabulous experience ✨️ 👌
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Spent a very pleasant mid week day…
Spent a very pleasant mid week day using the public train service, everything very well presented and tio a high standard, staff very helpful and pleasant
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you, you can come again!
Kind regards
Kaaren
01538 360522
Making memories
Well organised, excellent value for money. Beautiful train, friendly staff and scenic views, wonderful
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you, you can come again!
Kind regards
Kaaren
01538 360522
Im from the SVR and i thought why not…
Im from the SVR and i thought why not make a change and be on a different railway for a change. I also use to support your 40s weekend but as i found out that you no longer do. Which is a shame. I had a great time and staff was very polite too.. many thanks for a very nice night out on the railway.
August 26, 2026
Reply from Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.