Churnet Valley Railway (1992) PLC Reviews 

14,270
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,650 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and volunteers who provide highly attentive service, ensuring that every visitor feels genuinely welcomed and valued throughout the entire day. People also mention the delicious meals, well-maintained carriages, and wonderful scenic views enjoyed during their relaxing and memorable railway journeys. Some reviewers were not happy with unexpected delays, noting that the train remained stationary for long periods or that certain route trips fell short of expectations. Some people also felt that certain minor issues like food temperature or a lack of communication during unexpected stops could be improved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming and friendly demeanor throughout... See more

Service

Users describe positive interactions with service, highlighting friendly, helpful, and professional staff... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting well-organized journeys and friendly... See more

Product

Clients share positive opinions on product quality, highlighting that the food is consistently delicious,... See more

Quality

Customers had positive experiences with quality, highlighting that meals were delicious and beautifully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chose the lunchtime dining experience for our trip on the Churnet Valley Railway and had a really great day. The online booking process was straightforward and we were warmly greeted when we arrive... See more

Company replied

Rated 5 out of 5 stars

Excellent trip. Lots of volunteer staff around, good tanoy announcements, decent tearooms, clean carriages, and we liked the trolley service on the train. Very dog friendly. Lovely train ride, which t... See more

Company replied

Rated 5 out of 5 stars

A really enjoyable evening journey on the railway, with an excellent Mexican meal served.The train carriages are very well maintained, with comfortable and roomy table seating. Our meal was served by... See more

Company replied

Rated 5 out of 5 stars

Lovely few hours around the Staffordshire Moorlands countryside. Very good value, we did the Butty and Brew which is highly recommended. Although web site said sold out, the train wasn't overcrowded a... See more

Company replied


Company details

  1. Tourist Attraction
  2. Breakfast Restaurant
  3. English Restaurant
  4. Heritage Preservation
  5. Railroad Company

About Churnet Valley Railway (1992) PLC

Written by the company

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(14,270)

4,662 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A brilliant morning had by all

A brilliant morning had by all. Food and staff were all amazing thoroughly enjoyed the experience can highly recommend !!!!

August 23, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

A very enjoyable heritage train ride…

A very enjoyable heritage train ride through beautiful countryside on a lovely sunny day - what more can you want? Add a three course lunch in a beautifully restored dining coach and your day is complete. The staff and everyone we came into contact with at the CVR were happy and friendly and just added to the experience.

August 23, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your wonderful review. We’re delighted to hear that you had such an enjoyable day with us.

It sounds like you had the perfect combination of a heritage train journey through the beautiful Churnet Valley countryside, sunshine and a three-course lunch in one of our beautifully restored dining coaches.

We’re especially pleased to hear that our staff were so happy and friendly throughout your visit. Your kind comments mean a great deal to the whole team.

Thank you again for taking the time to share your experience, and we hope to welcome you back again soon!

Kind regards,

Debra
01538 360522

Rated 5 out of 5 stars

Excellent family meal

The whole experience was really good - the food was lovely and the staff were really professional.

August 22, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

From start to finish thoroughly enjoyed…

From start to finish thoroughly enjoyed the experience
All staff were wonderful,food was great ,will do again

August 21, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Absolutely fantastic day all the staff…

Absolutely fantastic day all the staff we came into contact with were amazing all helpful and knowledgeable we did the breakfast ride the food was delicious especially the sausages very relaxing and the scenery was great we will definitely do another ride with a meal

August 23, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your wonderful review. We’re delighted to hear that you had an absolutely fantastic day with us and that our staff were so helpful and knowledgeable.

It’s lovely to hear that you enjoyed our Breakfast Train, especially the sausages! We’re also pleased that you found the experience relaxing and enjoyed the beautiful scenery along the route.

Thank you for your kind comments, and we’re thrilled to hear that you’re planning to join us again for another dining experience. We look forward to welcoming you back!

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars

The staff were very friendly and the…

The staff were very friendly and the cake tasted lovely also the train journey was longer than expected great experience

August 23, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review. We’re delighted to hear that you enjoyed the train journey and that it was longer than you expected!

It’s also great to hear that you enjoyed the cake and found our staff so friendly. We really appreciate your kind comments and are pleased that you had a great experience with us.

We hope to welcome you back again soon!

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars

The most amazing experience love love…

The most amazing experience love love loved it 🥰

August 23, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your wonderful review! 🥰 We’re absolutely delighted to hear that you had such an amazing experience with us and loved your visit.

Your lovely comments mean a great deal to our team, and we hope to welcome you back to the Churnet Valley Railway again soon! 🚂

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars

Great birthday treat

Great setting, wonderful experience. Very pleasant and helpful staff.

August 23, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review. We’re delighted to hear that you enjoyed your birthday treat and had a wonderful experience with us.

It’s great to hear that you enjoyed the setting and found our staff so pleasant and helpful. We hope you had a very special birthday and look forward to welcoming you back again in the future!

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars

Great experience

Great experience. Friendly staff. Nice spicy curry. Would definitely recommend

August 22, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review. We’re delighted to hear that you had a great experience with us and enjoyed the spicy curry!

It’s also wonderful to hear that you found our staff friendly and that you would recommend us. We really appreciate your kind comments and hope to welcome you back again soon.

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. I'll pass on your comments to the whole team.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Value for money

Value for money. We had the breakfast dining experience. Good quality food, good portion and very attentive staff. Two hours on the train which was fab.
Everyone very friendly

August 23, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your fantastic review! We’re absolutely delighted to hear that you had an incredible experience with us.

It’s wonderful to know you enjoyed your visit, and we really appreciate you taking the time to share your feedback. We hope to welcome you back again soon!

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars

We had an amazing time at churnet

We had an amazing time at churnet, my 10 year old is obsessed with trains especially steam…the driver asked if he would like to go inside and take a look which he absolutely loved. There is a lovely cafe with some lovely food at very good prices.

Also if you like walking there are some beautiful walks around the canals .

August 23, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your lovely review. We’re delighted to hear that you and your family had such an amazing time at the Churnet Valley Railway.

It’s wonderful to hear how much your 10-year-old enjoyed his visit, especially getting the opportunity to have a look inside the cab. We’re sure that was a very special experience for a young train enthusiast!

We’re also pleased that you enjoyed the food at our café and discovered some of the beautiful walks alongside the canals. There’s certainly plenty to enjoy both on and around the railway.

Thank you again for your kind comments, and we hope to welcome you all back again soon! 🚂

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars

A wonderful time!

A wonderful time! Beautiful scenery pulled by a majestic old engine, on a glorious day! Food was superb and staff were so lovely. 10/10!

August 23, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your fantastic 10/10 review! We’re delighted to hear that you had such a wonderful time with us.

It’s lovely to hear that you enjoyed the beautiful scenery, our heritage locomotive and, of course, the food. We’re especially pleased that our staff helped make your day so enjoyable.

Thank you for your kind words and recommendation. We hope to welcome you back to the Churnet Valley Railway again soon! 🚂

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars

Warm welcome and friendly faces

Warm welcome and friendly faces , nothing seemed too much trouble

August 23, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review. We’re delighted to hear that you received such a warm welcome and found our team so friendly and helpful.

It’s wonderful to know that nothing seemed too much trouble. We really appreciate your kind comments and hope to welcome you back to the Churnet Valley Railway again soon!

Kind regards,

Debra
01538 360522

Rated 5 out of 5 stars

Lovely experience

Lovely experience. Food was high standard. Everyone was really nice and very professional

August 23, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review. We’re delighted to hear that you had such a positive experience with us.

It’s wonderful to hear that you enjoyed the food and found our team to be friendly, professional and welcoming. We really appreciate your kind comments and hope to welcome you back to the Churnet Valley Railway again soon!

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars

Greek meal steam train experience

Fantastic Greek evening meal onboard the steam engine and the carriage journey was just wonderful. The staff were so lovely and friendly from the booking in lady to the waiting staff everyone had a smile. The carriage was beautifully decorated with art deco lighting and the table setting looked amazing. Lovely scenery along the way and we were onboard for about 2 hours 30 mins. We shared a table with a lovely couple which just added to our trip. The food was restaurant quality and delicious. The staff serving us were all friendly and jolly. How they can balance all the glasses on the tray whilst on the moving train I'll never know! Little tip-It's cash only on the train or you have to queue to pay by card on the way out of the station. Also there was a big queue for the toilet on the platform so use the train toilets before disembarking. There's plenty of parking spaces available and we weren't too long getting out of the car park. Would highly recommend this experience.

August 21, 2026
Unprompted review
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your fantastic and detailed review. We’re delighted to hear that you had such a wonderful evening on our Greek Dining Experience.

It’s lovely to hear that you enjoyed the beautifully decorated carriage, Art Deco lighting, table settings and the scenery along the route. We’re especially pleased that you enjoyed the food and found it to be restaurant quality.

We’re also delighted that you found our whole team so friendly and welcoming, from booking in through to the waiting staff. We’ll be sure to pass on your kind comments to the team – and we agree, balancing those drinks on a moving train is quite a skill!

Thank you too for sharing your helpful tips for future guests. We really appreciate your recommendation and hope to welcome you back for another dining experience with us soon.

Kind regards,

Debbie
01538 360522

Rated 4 out of 5 stars

The whole experience was wonderful

The whole experience was wonderful. The staff were all very friendly and helpful. The food was also very good. There was no hurry, and we felt that everyone was doing their best to make sure we had a good time.

August 22, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your lovely review. We’re delighted to hear that you had such a wonderful experience with us and that our friendly and helpful staff helped make your visit enjoyable.

It’s also great to hear that you enjoyed the food and appreciated the relaxed pace of the experience. Our team work hard to ensure everyone has a memorable time, so your kind comments are very much appreciated.

We hope to welcome you back to the Churnet Valley Railway again soon!

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars

Fantastic time

Great people volunteering there! Welcoming atmosphere, great little cafe and a fantastic train ride on an actual steam train! Would definitely return again

August 22, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your fantastic review! We’re delighted to hear that you had such a great time with us.

It’s wonderful to hear that you enjoyed the welcoming atmosphere, our café and, of course, your steam train journey. We’re especially pleased that our volunteers made such a positive impression – they are a huge part of what makes the Churnet Valley Railway special.

Thank you for your kind comments, and we’re thrilled to hear that you’d like to return. We look forward to welcoming you back again soon!

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars

Great evening & the food was delicious

Great evening & the food was delicious

August 22, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review. We’re delighted to hear that you had a great evening with us and enjoyed the food.

We really appreciate you taking the time to share your feedback and hope to welcome you back to the Churnet Valley Railway again soon!

Kind regards,

Debbie
01538 360522

Rated 5 out of 5 stars

Magical experience

Magical experience. Wonderful staff, excellent service, gorgeous food, stunning views. Highly recommend.

August 22, 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your wonderful review. We’re delighted to hear that you had such a magical experience with us!

It’s lovely to hear that you enjoyed the gorgeous food, stunning views and excellent service, and that our wonderful staff helped make your visit so special.

Thank you for your kind recommendation. We really appreciate it and hope to welcome you back to the Churnet Valley Railway again soon! 🚂

Kind regards,

Debbie
01538 360522

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