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CHUUG Reviews 1,078

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 475 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, craftsmanship, and overall design, often highlighting its durability and aesthetic appeal. Many also commend the efficient delivery service and the exceptional customer service, noting prompt and helpful responses to inquiries and issues. However, some customers experienced issues with their orders, such as damaged items or discrepancies between the product received and the product advertised. A few people also mentioned slow delivery times and occasional inconsistencies in product quality or packaging.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the quality, design, and uniqueness of the... See more

Quality

People report positive experiences with quality, praising the craftsmanship, durability, and overall feel of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping, with some... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and were... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers describe the support as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering was easy, (except from choosing which one!) 😆 Delivery was well communicated throughout. I messaged the day after ordering to ask if they could accommodate the personalised coin being... See more

Rated 5 out of 5 stars

Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... See more

Company replied

Rated 5 out of 5 stars

I ordered my Chuug Tuesday evening and amended my order Wednesday morning - my error, thanks for your help Martha - and the Chuug arrived Saturday. My Wife commented on the quality of the packaging an... See more

Company replied

Rated 5 out of 5 stars

Great product and even better communication and customer service. My tankard had issues and the insert would no longer screw in and it was too tight to remove or install. Messaged the company and tol... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Drink beer in style.

If you’re a beer drinker and want to make the occasion special, treat yourself as these Tankards are top draw. Look beautiful, well made and perfect size for a bottle of beer. I got me and my wife one and we are both happy with the purchase.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

LOVE IT!

Fantastic product you can feel the quality! Love the natural wood grain and the rope handle is such a cool unique design.

December 26, 2025
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Charles,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

Beautiful hand crafted mug

Beautiful hand crafted mug, the wood and the handle are really nice. The stainless lining isn't insulated so not sure how long it would stay cool like a Yeti but it's a beautiful item. Enjoyed my first beer in it tonight (Stella), however a 12oz beer looks lost in the mug as it's large. I'm sure it will be quite the conversation piece, glad I bought it! It took a few days shy of a month to arrive. I did not have to pay any extra shipping (aka tariffs) as others have reported.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Bought 3 for myself & 2 buddies

Bought 3 for myself & 2 buddies. Loved it so much had to buy 5 more for rest of crew. Laser engraved names in for the extra touch. Turned out awesome. I will always pay for good quality stuff. Love how insert unscrews for easy cleaning.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great mug

Great mug! Just the right weight and size for a cold pint!

January 13, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Eugene,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

Received my Chuug a few days ago

Received my Chuug a few days ago, fantastic tankard, amazingly packaged, without a doubt a lot of love and effort have gone into making these, well done guys. Absolutely love it 👌🏻

January 16, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Stephen,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

Beautiful bespoke gift

Beautiful bespoke gift for my husband. Well made and very easy to order. Arrived within a few days of ordering too. I noticed that some people complained about the handles not being big enough for large hands. I can confirm that this is nonsense as my fella is 6ft 6 and has hands like shovels and manages perfectly fine.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

What a great ‘chuuging’ company

Bought a new version Chuug mug. Very minor issue that they sorted out quickly, perfect customer care. In fact went above and beyond which was surprising and refreshing.
Love the Chuug , use is all the time already . Great company

January 18, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Roman,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 2 out of 5 stars

I'm pretty disappointed

I'm pretty disappointed. I paid to have some mugs monogrammed for Christmas gifts. The letter on one of them is embarrassingly off kilter. Neither letter looks like it's well set into the mug. I almost don't want to give it, but I paid enough that I feel like I need to.

January 18, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi David,

Thanks for sharing your feedback with us.

We’re truly sorry to hear that one of your Chuugs arrived with an imperfection. We completely understand how upsetting this must be, especially as it was meant to be a gift, and we sincerely apologise for the disappointment this has caused.

Please know that we would genuinely appreciate the opportunity to make this right for you. When you have a moment, we kindly ask that you contact us at info@chuug.com with your full name and either your order number or the email address associated with your order, so we can locate your details and provide the best possible resolution.

Thank you for bringing this to our attention and for your understanding. We’re very sorry again for the inconvenience.

Kind regards,
Grace

Rated 4 out of 5 stars

Almost perfect

Very well made, fits perfect in my large hands. Unfortunately the metal cup became stuck (vacuumed locked?) in the tankard after the second time cleaning it. I took me two days and some padded pliers to get it unstuck. (also stuck it in the freezer and warmed the outside) This was a real struggle, my hands were damaged in the military so my grip strength is not great. Maybe add a small channel to the inside of the tankard to let the air escape? I have decided to just leave the metal cup in the tankard and hand clean it when necessary. Almost perfect.

January 18, 2026
Unprompted review
Rated 1 out of 5 stars

Where is it?

Well, it’s been over three weeks now and I still have not received my mug. I haven’t even received a notification that it has shipped yet.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Love the new design of the V3

Love the new design of the V3. I have the original one. But this just seems so much better. The fact you can unscrew it to clean is so handy

January 18, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Gavin,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

Great mug

Great mug, I use mine as a coffee cup and absolutely love it. Easy to handle and looks really cool.

January 17, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Phil,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

It was a xmas present for my son he…

It was a xmas present for my son he absolutely loves it, iv never seen anything like it before so original but different it's unique love it

January 17, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Jean,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you and your son love the quality of his Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Rated 5 out of 5 stars

Hard work reward

Great product. Now my son & I have matching mugs for a cold one after a hot, hard days work. I couldn't fault the workmanship and the fact that it arrived from halfway around the world in such a timely manner is fantastic.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and even better customer service

Great product and even better communication and customer service. My tankard had issues and the insert would no longer screw in and it was too tight to remove or install. Messaged the company and told them my issues and sent some videos and pictures of the issue and they replaced my tankard for free. Very fast delivery. Great product and they believe in their product. Will order more for sure.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Item appears to have missed any quality control

Item appears to have missed any quality control. Does not sit flush in the mug. First use, glue attaching the inner thermos to the wood shell came unattached resulting in being covered in drink, and smacked in the nose with the metal. Given the only message about the production of the cup was it passing QC, really disappointed.

January 16, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Dave,

Thanks for sharing your feedback with us.

We’re truly sorry to hear that your order arrived damaged. We completely understand how disappointing and frustrating this must be, especially after receiving confirmation that your Chuug had passed quality control, only to then experience issues with the item. We’re also very sorry to hear that the issue caused the inner thermos to come loose and resulted in it hitting your nose. That’s certainly not the experience we want for you or any of our customers.

Please accept our sincere apologies for the frustration and inconvenience this has caused. We completely understand how you feel, and we would really appreciate the opportunity to make this right for you.

We’d be more than happy to offer the best possible resolution for you. If you’ll give us the chance, please contact us at info@chuug.com
with your full name and either your order number or the email address associated with your order, so we can quickly locate your details and assist you further.

Thank you for bringing this to our attention, and again, we’re very sorry for your experience. We hope to have the chance to resolve this for you.

Kind regards,
Grace

Rated 5 out of 5 stars

Amazing craftsmanship

Amazing craftsmanship. Great coms.i had a fault with mine and Im being sent a replacement with no issues. Excellent customer service reflecting an excellent product

January 16, 2026
Unprompted review
CHUUG logo

Reply from CHUUG

Hi Alanthe,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

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