Cibes Lift Reviews 32

We utilized one of the subsidiaries (for Cibes Lift) to install a pneumatic elevator in Washington, DC. The subsidiary is called Area Access and is located in Manassas, VA. Shortly after the installation was completed, the elevator began failing on a REGULAR basis. As of today (4/14/26) we have received seven (7) separate service calls with no permanent resolution. While the elevator will often work (after the technicians leave) it usually begins to fail during the next 1-2 days. In most cases, Area Access insists on charging a service fee for issues which clearly relate to a defective product.

Area Access has not only: (1) repeatedly failed to identify the root cause of the issue, but also (2) failed to send technicians with adequate training to correct the source issue. Once you get to the first floor, the elevator will suddenly drop 2-3 inches above the landing pad. This sudden shock appears to knock out all of the delicate settings (which the technicians just made) after multiple cycles.

Not only are service calls difficult to obtain, but the corporate office (in Manassas, VA), is OBLIVIOUS to customer concerns. Phones will endlessly ring and customer service agents are non-committal on securing a permanent solution. We estimate that the elevator has ONLY worked 50% of the time over the last two years. I suggest that you carefully review other options if you are thinking of using this firm.

Torgrim Christopher Forberg
Executive Director
National Society Daughters of the American Revolution
Washington, DC

Fantastic for our multi-gen living we have a steep block in Auckland and the house has a lot of levels. Having our parents me move in meant we needed a home elevator. Cibes was the perfect choice. No machine room required and the screw-driven technology is very low Maintenance. It's made our home so much more functional for everyone from the toddlers to the grandparents.

Perfect for our narrow tube house Our house in Hanoi is very narrow and tall with 5 floors. My old mother cannot go to the top floor for many years because her legs are very weak. We installed the Cibes glass lift in the middle of our stairs. It is a very space-saving lift and looks very beautiful. Now my mother can join the family dinner every night. I am very grateful to her happy again.

After a successful installation, the lift operated well. Then we had a first service and a few niggling problems developed.
Whilst this was frustrating for us and the Cibes team, we communicated well and worked together to sort the problems. That is how you build a relationship as Supplier and Customer.
As a result, I cannot speak highly enough about everyone in the Cibes team, and would certainly recommend them to anyone considering a lift installation.

What can l say. They are an absolute amazing company to deal with. From a previous lift company causing us a massive headache and lies please read reviews from other companies you can learn a lot. I was very impressed with Cibes they went through everything we needed on the break down of the lift to repair and service of the lift. Without any hesitation l would recommend this company. Thank you to all your wonderful team from Lauren to Ben 5 stars. If l could give you more l definitely would

Cibes acknowledged that all three incidents were caused by incorrect maintenance by their own technicians. Despite this, they initially tried to charge me to fix faults that were of their own making. Only after leaving a Trustpilot review did they agree to resolve the issues at no cost, on the condition that I edit or remove my review.

In the most recent case, a Cibes call centre agent instructed us to contact the fire brigade to rescue my wife, who was trapped in the building alone. Emergency services had to force entry, causing irreparable damage to the front door. Cibes is now referring to “Article 17” of their General Terms claiming they have no liability.

Negative reviews about Cibes often disappear—presumably in exchange for the company offering to resolve issues. If you’re researching lift providers, pay attention to what might be missing, not just what’s posted.

My lift was installed in the Netherlands by wholly-owned subsidiary Aesyliften.

We had two cibes lifts fitted. One by Opal elevators which has been faultless. The second has been horrendous with a myriad of issues. Faulty buttons faulty battery charging, faulty lift guides wobbly walls, dead LED strips and a faulty drive belt. Cibes own installers did not appear to have a clue. The whole lift has been poorly put together and I have little confidence it will last very long. I would also comment that parts and servicing appear extortionate. I am surprised this is not illegal under monopoly rules. A lock that should cost £5 max costs probably 40 times more. Many of the original parts can be sourced elsewhere such as drive belts cylinders and Led strips. I will never buy another lift from Cibes. The quality i my opinion is rubbish. They don't help anyone and ignore customers once a purchase is made or a problem encountered. These are my own personal views and perceptions based on my experience.

Our experience with Cibes Lift has been exceptional from start to finish. The sales team was incredibly knowledgeable and helped us choose the perfect model for our home. The installation crew was professional and efficient, ensuring everything was done to the highest standard. The lift itself is quiet, reliable, and looks fantastic in our home. We couldn't be happier with our decision.

Having a cibes lift installed has been a game changer for our family.My father has mobility issues and the lift has made it so much easier for him to navigate our multi level home.The team at cibes was wonderful taking care of every detail and ensuring a smooth installation process.The lift is stylish and fits seamlessly with our homes decor.

We installed a Cibes lift to make our home more accessible, but didn't expect that our grandchildren would use it so much for fun. They love it! It's safe, easy to operate, and blends with our home's design. The service we received was top-notch from start to finish. We couldn't be happier.

When we were deciding on the model,we knew we wanted a lift that looked stylish and modern but got confused at the mix and match of options. We aren't lift experts,we didn't know what would look good with what. The consultant from Cibes brought us an ipad and we started to build the lift live on their configurator app. When we were done,they exported a video that I then sent to our architect,who was not only blown away but helped design the area to match perfectly with the lift.

The installation process was seamless. The team was punctual,professional , and incredibly respectful of our home. They worked efficiently, and we were amazed at how quickly everything was up and running. A standard moment was during a routine maintenance visit. We had a minor issue with the lift door making a slight noise. Not only did the technician fix it promptly,but he also took the time to explain what had caused the noise and how to prevent it in the future. This level of thoroughness and dedication to customer satisfaction is truly rare. The lift itself is fantastic -quite, smooth,and aesthetically pleasing. It has greatly improved accessibility for our entire family, especially for my husband who has recently had surgery.

I have quite a few friends who have elevators, and when I ended up needing one because pf my knees, I honestly thought of selling the house af moving to one-story apartment. Too many stories of companies disappearing, inexistant support, and crazy repair and maintenance bills. But with Cibes, I found something different. They mostly use fully-owned subsidiaries, and you can feel the difference in the service. They aren't looking to make a quick buck but really try to find the right solution to make us users satisfied. They constantly go above and beyond. During installation I mentioned I was worried about my grandchildren using the lift - and during handover I discovered they had installed child locks, for free!
Wonderful Company, I would recommend twice if I could.

We did our research for a long time. We were worried about the extensive civil works as we had not planned for a lift in our home. Of all the brands, the Cibes salesperson is the one who took the time to really explain everything and how their technology didn't require a pit or a machine room. In the end we opted to install it in the middle of stairs, and even splurged on a high-end Aurora model because it matched our home decor. Installation was super smooth and I love how the maintainance is only once per year. Truly a perfect home lift.

Sadly my lift jammed tonight and the local contracted maintenence team (supposedly a 24/7 service) was only going to send a recovery team the next working day - nearly 12hrs later! This was, according to their service protocol non-urgent because no one was trapped inside. This was despite explaining important personal work laptops and travel luggage was trapped within and needed urgent recovery.

This breakdown occurs within 5 years after installation. My lift has been plagued with technical issues requiring replacement of
a) a faulty printed circuit board (costing $2k) 6mths ago
b) a new battery after battery failure ($1k) about a year ago.
... on top of paid quarterly maintenance checks

Would not recommend Cibes if it only lasts 4-5 years, especially with my 90+yr mother using it.

PS: Recovery technician eventually came within 1hr after forceful insistence of the non-human urgency but was unable to identify the fault.
I've got a real lemon.

This might be one of the best lift that i’ve ever tried and i feel so lucky to have it since the style of the lift is surprisingly blended with my house’s interior design as i love my interior that i have to be picky to choose the right lift for my house! also, its truly comfortable to use🤩

Thank you so much for bringing the lift to my house!

Probably the best Home lift Manufacturer in the whole world!

Sales process was smooth and informative, all details were explained properly and the showroom experience was fantastic.
Delivery and installation were on time, very professional staff and clean installation process despite all difficulties that might be anticipated for an outdoor installation.

From the first sight, it is obvious that the quality of Cibes lift supersedes any other types of lifts supported with loads of safety features and attention to details. Having the option of full panoramic view is amazing and this was my best choice !

Bought this lift for my mom, just installed perfectly fit in the middle of staircase, the lift expert very helpful and gave the best recommendation, after sales team very cooperative.

At first , was looking for ready stock lift but eventually, it's worth the wait.

Excellence homelift solution for my mom. She is really happy with Cibes Air and she likes the after sales support. They always give good and fast response. If we have problem with the lift they always very helpful to guide us and the problem solve before they send technician.

I think Cibes really understands me as a person who sees myself as having a (self-proclaimed) mini OCD. I speak details and they sing it!

I acknowledge that I'm not the easiest client to convince, but I have to applaud their consultants. It felt like they know not only their products but also other brands AND other lifts and elevators that have different technologies than theirs.

As an annoying client, I ask a lot of questions. Because I'm buying this for my mum who just got a surgery couple of months back. So safety is my #1 concern. Their safety features were well thought out. Even the detail of button placement on their lift is exactly at my mum's wheelchair height. So it's easy to reach for her.

And gosh, the painted rivetsss. I do realize that most of the platform lifts I saw on the market don't paint their rivets. Resulting in a "chicken pox" look. Whilst Cibes makes it the same with the shaft's colour.

Giving 4 stars just because their price is actually the highest in the market. If I had more budget, I would go for their premium models. But I am quite happy with my Cibes Air model. Really a price for value.