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CICAR Reviews 27,544

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TrustScore 5 out of 5

4.8

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 880 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of the rental process, from quick pick-up to smooth drop-off. Many appreciate the quality of the cars, often described as clean, modern, and in good condition, suitable for various needs. The staff receives frequent commendations for being friendly, professional, helpful, and multilingual, contributing to a positive overall experience. Reviewers also value the transparent pricing, noting that the quoted price is inclusive of insurance and there are no hidden extras. However, some people were dissatisfied with occasional long waiting times for car collection, particularly at busy airport locations, which led to frustration. A few other people also felt that the cleanliness of some vehicles was not up to standard, mentioning issues like stained seats, broken parts, or a strong smoke smell. There were also isolated reports of mechanical issues with cars, such as strange noises or faulty brakes, and some customers experienced disorganization during the return process.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising its efficiency, speed, and hassle-free... See more

Product

People report positive experiences with the product. Many customers praise the excellent condition of the... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Price

Customers consistently note positive experiences with price, often highlighting that the quoted price is the... See more

Quality

Consumers generally find the quality of the cars to be positive. Many reviewers praise the vehicles for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good staff, Great car, No hidden extras, absolute and complete liability insurance included in price which actually was amazing. Cheaper than any "Rent a Wreck" companies I have used on previous vi... See more

Rated 5 out of 5 stars

Great experience from start to finish! Such an easy pick up and drop off! I was nervous choosing a company for car rental as the trip was a surprise for my partners birthday and the reviews I was read... See more

Rated 5 out of 5 stars

Very smooth experience, booked online on their website in a few easy steps. Full coverage and no deposit to worry about potential issues that will come up at drop off. The car was in very good con... See more

Rated 5 out of 5 stars

Easy pre-booking online to pick up car in Costa Calma resort in Fuerteventura. At allotted pick up time, car clean and ready to go, and office staff are multi-lingual - provided DL details & paid (9... See more

Company details

  1. Car Rental Agency

Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Overall a great rental company

Staff Always polite, helpful and efficient, rented several times and never had any issues with returns or spurious damage checks. They are popular, so sometimes can have a queue to wait for collection, but overall an excellent company.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Cicar is the best rent company on Gran Canaria

I always rent at Cicar, because you can rent without creditcard and also you have al insurance covert automatically, so there are never any discussions, you dont have to check the car on damage when you arrive or when you give it back. So I can recomment Cicar to everybody who want to rent a car without any hassle.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Best car rental ever !!

Best car rental ever !!! High recommended for everyone need car on Canary Island ! We Used them on Fuerteventura x4, Tenerife and Lanzarote and always was everything on 5 stars !

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

This was the second time I used Cicar

This was the second time I used Cicar, and for the second time the Peugeot 2008 was not available. The first time was in Fuerteventura, now in Lanzarote. Each time, however, I was given a better car.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish! Such an easy pick up and drop off! I was nervous choosing a company for car rental as the trip was a surprise for my partners birthday and the reviews I was reading online about other companies were all so negative I really didn’t want the same experience to leave a negative view of the trip! But chosing Cicar was the best decision! No fuss, nice car, super simple and no complications! Thank you!!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Perfect experience.
Price very good.
Perfect car (also bigger than the one I hired but same price)
Easy to reserve on line, easy to pick up and easy to return.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to reserve a car

Easy to reserve a car, operative communication, and smooth car pick-up and drop-off. We received a better car than expected.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

So easy to use

So easy to use. I have used cicar for over 20 yrs and they have always come up trumps.
They maybe slightly more expensive than some BUT you get what you pay for. The damage waiver and customer service is second to none. If you want a stress free holiday book CiCar

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

hassle free

reservation on line very easy. Quick pick up from Teneriffe airport, simple. The car is correct, a few scratches here and there, we take pictures just in case. We return the car, nobody checks the car. Easy simple no hassle. We use them every single time we travel to the canary islands.

February 21, 2026
Unprompted review

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