CICAR Reviews 10,866

TrustScore 3 out of 5

2.8

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Rated 3 out of 5 stars

Picked up our car in fueteventura we did have a bit of a queue however the most dissapointed part was that it was not the car we had booked. We ordered a Fiat 500 and got an old Peugeot which was an a... See more

Rated 5 out of 5 stars

Brilliant experience in Tenerife. Cheap, new Peugeot delivered to my hotel in Costa Adeje then dropped off 5 days later at Tenerife South airport. Clear cheap price on booking, paid when car was dropp... See more

Rated 1 out of 5 stars

Llevo muchos años alquilando coches con Cicar en Fuerteventura. Siempre me he encontrado bien, pero lamentablemente tengo que constatar que desde hace un par de años el servicio ha empeorado. Por ej... See more

Rated 2 out of 5 stars

Like many reviewers have used cicar at tenerife south airport for many years without any issues whatsoever. That all changed on our recent visit as when we arrived there must have been over 100 people... See more

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2.8

Average

TrustScore 3 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Company

Great Company.
Reliable, clear condition.
Perfect prize for have a full insurance and double driver. No other rent company are better.

June 7, 2021
Rated 5 out of 5 stars

Top.

Top.
No credit car needed.
Full insurance and second driver included.
Car new and clean

June 1, 2021
Rated 1 out of 5 stars

terrible customer support:

bad customer support:
this company may be good for quality and price, but the staff and customer support will not try to help you with any problem.
I rented a car for 2 days, I drove much less than the km I could have traveled, but after a while, my car had some inexplicable problems and it shut down (the battery had no problems).
The car I rented stopped in a roundabout, a VERY DANGEROUS situation. It was about 3pm, I persistently called all the emergency numbers that had been provided to me but NO ONE ANSWERED ME.
A passer-by helped me by going directly to the office and getting the number of a cicar technician and in the end, after an hour they came to pick me up.
When I went to the office, no one apologized for the enormous inconvenience.
Shortly thereafter, out of necessity, I, despite myself, had to take another car for another 5 days. And I was not given any discount or concession for the fare change. Bad.
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mala atención al cliente:
Esta empresa puede ser buena por su calidad y precio, pero el personal y el servicio de atención al cliente no intentarán ayudarlo con ningún problema.
Alquilé un auto por 2 días, manejé mucho menos de los km que podría haber recorrido, pero después de un tiempo, mi auto tuvo algunos problemas inexplicables y se apagó (la batería no tuvo problemas).
El coche que alquilé se detuvo en una rotonda, situación MUY PELIGROSA. Eran alrededor de las 3 de la tarde, llamé persistentemente a todos los números de emergencia que me habían proporcionado, pero NADIE ME RESPONDIÓ.
Un transeúnte me ayudó yendo directamente a la oficina y consiguiendo el número de un técnico de cicar y al final, después de una hora vinieron a buscarme.
Cuando fui a la oficina, nadie se disculpó por el enorme inconveniente.
Poco después, por necesidad, tuve que tomar otro auto por otros 5 días, a mi pesar. Y no me dieron ningún descuento ni concesión por el cambio de tarifa. Malo.

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

Fast service,good prices

Fast service,good prices, a lot ist included in the insurance, you will note the long queues of tourists in front of their desk, the majority of them want to be with CICAR,whereas by the other companies you will see very little customers...there must be a good reason for it.

April 1, 2021
Rated 5 out of 5 stars

EVERYTHING OKAY

Fast check-out and clear service.
No surprises. Accepted debit card.
One advice: sent a closed rental form on email with gasoline level and time of check-in.

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

Simply awesome!!!!

Simply awesome!!!!
Cicar office Tenerife South airport
Staff 5*
They gave me even and upgrade car..... I ask for a smaller one and wasn't available the arrival day.
I ask for a swap and they gave me the 500
Great great great
I strong suggest Cicar
Even more then 5*

September 5, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service and good car options. The car was very well maintained and assistance was excellent.

August 26, 2020
Unprompted review

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