The experience was easier than ever, from looking and shortlisting a few cars that we liked, reserving the car and going through the process of buying it was just all so easy and perfect! We had spe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From start to finish this was best service from a car dealer, Jessica was always quick to respond to emails and we kept in during my purchase also Gary was most helpful talking me through the sal... See more
First time visiting for us and our experience happened to be great despite the bad reviews we had read prior to visiting. We were met by Josh who we can only describe as brilliant - he was welcomi... See more
One of customer service name Sam, I ask him 3 times about reverse camera is available or not , he said yes to all. When I went there to buy car reverse camera is not available. So he said I mad mist... See more
Company details
Written by the company
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Corby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Written by the company
Contact info
Geddington Road, NN18 8AA, Corby, England, United Kingdom
- 0333 015 4101
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a excellent chat very…
It was a excellent chat very knowledgeable
July 29, 2026
Unprompted review
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Danial who saw us through the process…
Danial who saw us through the process was excellent. Informative without being a 'pushy' salesman.
July 23, 2026
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very pleased with the service by Cinch
Very pleased with the service by Cinch. Very quick turnaround. Tony was professional and friendly and fixed the car in no time.
Boot lock replacement was carried out.
July 29, 2026
Unprompted review
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Really easy to do and great…
Really easy to do and great communication and also the guy who delivered my car was amazing with people great all around
July 24, 2026
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
The model and mileage I wanted
I waited and got the model and reasonable mileage I was looking for in a used car. I was given a decent part-exchange offer. The whole process was straightforward and well explained. I'm really happy with me new vehicle.
July 28, 2026
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Attempted fraud, delivered a faulty car, and now ignoring my emails
I'm having an appalling experience with Cinch. After my deal was fully agreed and finance was officially in place, Cinch tried to pressure me into manipulating the valuation of my vehicle by falsely putting an extra 20000 miles on it in the valuation system, so it would generate a lower value have allowed them to charge me an extra £3,800. They threatened to cancel the entire agreed deal if I did not comply. I refused, pointed out that this request was illegal, and they only backed down and accepted the original deal after I threatened to expose their actions.
The issues continued upon delivery. I was blocked from test-driving the vehicle until the official handover was signed. The moment the delivery driver left and I drove the car, it was instantly clear that the suspension was severely faulty. Cinch's vehicle quality checks are completely non-existent.
Their customer aftercare has been a total disaster. They initially told me they would book the car into a local Tesla garage, but Tesla informed me that Cinch had failed to arrange the booking properly. When I told Cinch, they switched the booking to a different garage and promised they would contact me within 48 to 72 hours. No one ever called. I have followed up immediately, and Cinch is now completely ignoring my emails.
I am officially reporting Cinch to both the Financial Ombudsman Service (FOS) and my finance provider. Avoid this company at all costs.
July 15, 2026
Unprompted review
Reply from cinch - Corby Warehouse
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch - Customer Experience Team
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Guy dropping off the car was really…
Guy dropping off the car was really nice and super helpful (even tho i hadnt cleaned the car). Exchange was very easy and showed me through the new car. Overall 10/10 experiance
July 28, 2026
Unprompted review
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Lovely staff
Staff were just so lovely, made the whole experience easy, smooth and fun. We couldn’t believe how efficient and seamless the process was
July 23, 2026
Reply from cinch - Corby Warehouse
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very easy,smooth experienc.
Very easy,smooth experience.
The delivery driver ‘Howard’ was very welcoming,informative & helpful.
Presently I am very happy with my new car - I part-exchanged which was very easy - Howard sat in my new car with me & talked me through the ins & outs of the car then handed me the key/paperwork! Easy as that!
He then checked over my car I was part exchanging & drove away!
He also explained I have 14 days to change my mind for a full refund - WIN WIN!
July 27, 2026
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Fantastic from start to finish
Fantastic from start to finish. Declan was first class. The all round experience was refreshing compared to the usual dealership BS...
July 26, 2026
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Reply from cinch - Corby Warehouse
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Guys were lovely on arrival
Guys were lovely on arrival. Pleasant handover and no nonsense.
Bit dissapointed to drive 40 miles and engine light then appeared!!
July 21, 2026
Reply from cinch - Corby Warehouse
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
Change more extra
I received the email I have to may £14747 with my VW Passat kp70xtb but when I go for payment I have paid £15168. I have to pay £420 More after agree price.
July 13, 2026
Unprompted review
Reply from cinch - Corby Warehouse
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch- Customer Experience Team
Pardeep was very friendly and showed me…
Pardeep was very friendly and showed me around the car took time to explain the features, explained all sorts to me, highly recommend to use him again
July 27, 2026
Unprompted review
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Excellent service.
This is the third car I have purchased via cinch. I have nothing but positivity for their customer service. There were one or two issues to sort with one of the vehicles and cinch were excellent in responding.
I heartily recommend.
July 4, 2026
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Super helpfull staff who helped me over…
Super helpfull staff who helped me over the phone buy a car for mum.
Car was as described and mum is very happy.
Prices seem very competitive.
July 21, 2026
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
So simple and amazing service was not…
So simple and amazing service was not waiting around all day to collect the car!!!
July 19, 2026
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Had such a great experience with Max
Had such a great experience with Max! He was super helpful and super knowledgeable! So happy with my new car, thanks Max! :)
July 26, 2026
Unprompted review
Reply from cinch - Corby Warehouse
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.