cinch - Corby Warehouse Reviews 

Well the car was 10 days late got nothing from customer service more like cinch service thats all they looked after nothing for customer just excuse after excuse even when car was ready not priority just join on end and thats it no looking after someone who paid for car on 31/07/26 only care about themselves

Be very careful about relying on Cinch's 'service' information on their sales particulars. Cinch's idea of servicing a car is a very basic oil & oil filter change BUT they can't provide any documentation to say this has been done or what has been done. What oil or oil filter was used? They can't say as they don't record those details. Picked up car which apparently had just had a 'full check' which included a deflated tyre & a low oil level. So they tell you they've done something but won't offer you any documentation!

Smooth handover (part exchange).
Staff were very friendly and calm.
No hard selling, just supportive.
I loved the emails and phone calls leading up to picking car up. They included simple details of what will happen or what I need to do when picking up the new car.

Courtney Harvey!!!
Excellent customer service, knowledgeable team, in particular Courtney was a delight to deal with. She was very efficient and left a memorable experience. Id hire her in a heartbeat! Complements to the rest of the team too. Can't wait for my Kodiaq to arrive tomorrow 😍
Best wishes Amal

So from the start, I never intended to buy from Cinch, primarily because of their very annoying adverts... However the prices for a 2 year old Tesla were good which got me interested. I picked out several Tesla's I wanted a look at and phoned Cinch customer services to request a call back from Cinch Corby in order to arrange the test drives, three calls in total, no call back from Cinch Corby. Decided that as Cinch offered a 14 day return (250 mile btw), I would take the plunge and pay in full for the Tesla Y I really liked. Upon collection at Corby, I was handed 2 key cards and asked to check the vehicle before signing for receipt. No test drive available as I had already purchased. No real handover, I asked a couple of questions to the staff, but no real meaningful response. I checked the car over, which was clean but certainly not pristine and normal showroom clean. I had a problem sorting the road tax, the reference number given by Cinch did not work. After making a telephone call to Cinch, I was told I could not take the car till I sorted the tax as it would be pinged by DVLA cameras, Cinch CS said they would sort it out, and to be fair they called back within 15 minutes with a new reference number that worked. The car has been great (2024 Tesla Y), no complaints. Would I buy again from Cinch, yes, but I had the security of nearly 2 years of Tesla warranty if I had any serious problems. Cinch are part of BCA and WBAC, so I should imagine it's a complete lottery what condition of car you would end up with, especially with an older car. One point to be aware of when buying a used Tesla, you do not get any paperwork including the V5 sellers slip, therefore you cannot register the car with Tesla till you get the V5, took a week, this means you cannot access the Tesla superchargers. If you're gonna buy from Cinch, do not expect high levels of customer interaction either prior to, or during the purchase. Do your homework, test drive any car at main or local dealers. If possible, get the longest remaining manufactures warranty. One other point, you can pay using several credit cards, great for credit card zero percent deals.

bought a car 2 weeks after the right passenger tyre went dangerously low - the outer lining was very damaged cost me 200 for new tyre even though in warranty and in the 14 days you have, found them very dismissive and not taking any responsibility in regards to the tyre

Picked up my car From Corby , on arrival at home noticed large tear in leather seat . It’s had a bodged repair. Tried to contact cinch many time by e mail no reply . Never had such unprofessional aftercare before .

Love my new car ! Very helpful I’ve used cinch 3 times now and I’ve had good supportive experiences

From start to delivery it was easily one of the best car purchases I've made.Selected the car on Sunday, paid on line after getting a valuation for mine and it was delivered on Wednesday morning. Constant communication throughout.

Pardeep was very helpful and knowledgeable on the car. Very happy

Read all the details of the car we interested in liked it the car was delivered hassle free great delivery driver who explained everything and none of the pushy salesman talk and absolutely delighted with the car

This was the first time I had used Cinch. The process from start to finish was incredibly easy and entirely online. The comparison tool that allows you to review 3 cars at a time was really beneficial and helped speed up the selection and final choice of car. The car was delivered to my house, and the delivery driver kept in touch on the day, arriving within 15 minutes of the time agreed. I had been a little dubious of buying a car online, but all my fears were groundless and I'm loving the car.

I found Cinch really good and would recommend - website is excellent, prices fair, they were east to contact over the phone when needed. The car was delivered on the date I requested and the delivery guy spent time with me to show to help set everything up in the car. The car has been excellent and just as advertised. All in all a very positive experience

No wonder cinch are about to go under sales can't be bothered to return calls

Great customer service at Corby warehouse today. No wait, super friendly, good humoured guys running the check in process and car was as described.

Battery was flat unfortunately but they sorted it quickly and I was on my way!

I had delivery of a Vauxhall corsa but within a few days I found a small fault,.. I spoke to a very pleasant lady called Heather who immediately organised a mechanic to call and sort it out..
Cinch is so easy to buy a car from and they are delivered in immaculate condition.
I don’t do reviews normally but the service I have had and the kindness of James who delivered my car and now Heather’s warm and kind approach has me there No. 1 fan..Thank you D.Tudor

Pardeep delivered the car ontime and in good condition

Really great experience. Good deal on part ex, viewing was excellent. Collection went smoothly. All in all great! Will defo use again 👍👍

I initially felt a little strange about paying a deposit for a car without seeing it in person first. However, the whole process with Cinch turned out to be a very nice and smooth experience. The communication was good, the car was delivered as arranged, and everything was straightforward.

I was also very pleased with how the finance was arranged, especially the competitive interest rate I was offered. Overall, I’m happy with the service and would definitely consider using Cinch again.

The car was as advertised and the hand over was quick. The guy showed me what I needed to know and showed us on the way