Staff members are very helpful, patient and really try hard to help me choose my car. Tilly was great. They work hard to resolve issues that may occur. Although this is my first time using Cinch whi... See more
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My first experience buying a car through a car supermarket was excellent. No pressure and helpful. Whilst undecided, George offered a whatsapp video call walk around of the car which led to the purch... See more
Emily was very proffesional in her approach,she helped me through all the different aspecs of buying the vehicle.Extermely patient dealing with someone my age.if all Cinch sales people are as good a... See more
Clearly no checks were actually completed on the vehicle I purchased as it was faulty upon recieving the car. I then had to continuously chase up getting someone out to look at the vehicle to which I... See more
Company details
Written by the company
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Derby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Written by the company
Contact info
Raynesway, DE21 7WA, Derby, United Kingdom
- 0333 015 4101
4.3
Excellent
2K reviews
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Bought a MG from the Darby store
Bought a MG from the Darby store , very easy purchase no issues with the part x , shame the in car app was still bound to the previous owner and no service book , will give them a chance to sort but overall very good would recommend.
July 25, 2026
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
I have had my new car now for two weeks…
I have had my new car now for two weeks and I am enjoying driving it .
Was very nervous buying a car from cinch but the team made the experience straightforward and stress free . Would highly recommend to anyone who had any misgivings in using this process to buy a car from.
July 25, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
I had never bought a car on the…
I had never bought a car on the Internet before and I was pleasantly surprised how easy and smoothly it was cinch correspondence was clear and hassle free. The car was excellent and just as I hoped.
I would use cinch again.
Adam.
July 9, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
very good service and staff
July 24, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Fantastic service the two members of…
Fantastic service the two members of staff James and Ryan I spoke were knowledgeable and a great help would highly recommend Cinch ⭐⭐⭐⭐⭐
July 23, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Corey was very helpful and friendly
Corey was very helpful and friendly
July 17, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Delivery service and customer service couldn’t be better!
Mark Arnold delivered the car and was so friendly and trustworthy when ordering the car the gentleman on the phone was also extremely helpful. Delivery service and customer service couldn’t be better!
July 22, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Mia was very helpful on the phone and…
Mia was very helpful on the phone and Melanie made the delivery experience very straightforward and friendly. I really appreciated the emails guiding me through the paperwork, too.
July 22, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very enjoyable experience.
When we went to collect the car we instantly felt welcomed. Our person of contact Ian Neal was lovely and friendly. Ian went through the car with us and explained about charging the car as we had never bought an electric vehicle before.
The whole process was easy and quick. Me and my partner left the store saying how friendly Ian was.
Driving the car home was easy and there were no concerns with the car. Thank you very much for making our experience an enjoyable one.
July 20, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Spot-on delivery service
I ordered my car a week before I moved house. There wasn't enough time to deliver it to my old address, so I made arrangements to have it delivered to my new address. It arrived promptly and on time. The gentleman who delivered it showed me around my new car and explained most of the new controls to me. There are still a few new things I'm discovering, but I love my new car.
July 6, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian Neal was very swift and informative…
Ian Neal was very swift and informative and made me feel very comfortable
July 20, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian neal
Ian neal - top guy. Made the experience quick and easy. Highly recommend
July 20, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Simple and straightforward process
Simple and straightforward process, clearly explained.
June 22, 2026
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great experience
Great experience, was very simple and everyone was lovely. Only downside is, was told the car would be fully charged upon collection and it wasn’t, and it could’ve been cleaned better. I also called them to clarify something and the lady was quite rude at times, sounded like she was laughing and making me feel silly. People at the Derby store were 10/10 and couldn’t fault them. Also love my car ☺️
July 15, 2026
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very friendly
Was greeted by Ian and revived a very friendly and happy service. Hand over was very quick and easy. Would highly recommend
July 19, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Easy to use and a fast delivery the car…
Easy to use and a fast delivery the car arrived early.
July 18, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Was met by a very helpful lady Mia…
Was met by a very helpful lady Mia Seers who enabled me to purchase the car I was looking for . All sorted . I am very pleased and the coffee and biscuits were great too. Will certainly be making another purchase when I’m due a change. Thanks
July 18, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Amazing
Amazing
Simple, quick and a company that their slogan is true to their word ( less faff) 2nd car off them now , brilliant
July 18, 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Hand over
Ian Neal handed me the car and he was efficient and helpful.
July 18, 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
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