cinch - Derby Superstore Reviews 

When I arrived to collect my car, I didn't have to wait long. Ian Neal very patiently explained the features of the car and answered all of the questions I had.

The whole process was easy. Car was great. Ian Neal made sure car was clean, tidy and as described.

Firs time using Cinch. Would use again.

Sophie is a Miracle Worker! She was friendly polite empathetic and efficient. I called her at 0930 on a Saturday and somehow I will be collecting my new car this afternoon, and this includes a 3 hour train journey through London! Thanks to this wonderful lady, my impossible week to come is now achievable. Possibly the best customer service I have ever experienced. Thank you so much.

Everything went smoothly with the pickup of my polestar2.
I have had it now for 2 weeks and I am really pleased with it.
Also very happy with the price I paid and also paid me a very good price on the car l traded in
So a very good 5 star experience.

Ian Neal was great and efficient with the my car pick up! Very happy

The whole experience was very easy - from finding a car I was interested online, to arranging a test drive, the purchase and collection. James was really friendly and helpful during the test drive and purchase stage, and very patient in explaining everything to me, and Ian was great at the pick up, going through everything with me really thoroughly to ensure I was happy with everything and that I understood what to do if there were any issues. Would 100% recommend and use again if I needed to.

I was kept informed from start to finish from buying my car, right through to delivery.

Massive thanks to Jerome who drove my delivery the 3.5 hrs from Derby to my location - he was such a pleasure to talk to and so friendly.

Highly recommended.

I was kept up to date in terms of buying a car right through to getting it delivered. The whole scenario was seamless right through to the driver calling me 30 mins before he was due to deliver my car.

Massive kudos to Jerome my delivery driver who kept me informed and talked me though the car upon delivery. So friendly and a pleasure to talk to.

Okay experience buying my new car, communication lacks and it wasn’t cleaned to the level I expected. But good fair price and I’m pleased with the car overall

Right car, right price right offer for part exchange. Simple, straight forward paperwork and car swap over. I was very impressed, glad I braved buying online with Cinch, great experience.

Purchased my first car through Cinch about 4 weeks ago, Ian Neal at the store was extremely helpful and helped me through the process including taxing the vehicle before leaving. I actually had 2 warning lights pop up on the dash within 3 weeks - more of a sensor issue however Wayne and Aidan were super helpful over the phone/email and Toby the mechanic came out in his van to double check everything, replace the break switch that was causing the sensor fault and all this was covered under my free 90 day warranty which was handy. Can’t fault the guys.

Hi cinch very excellent easy purchase very helpfull Mia Sears who helped alot with the purchase happy with Mia quick to respond
Thank you

I needed a replacement car with very short notice. I saw that Cinch Derby had a few variants of the car I was looking to buy so went to see them at very short notice on a Friday evening.

We arrived just after 6pm conscious that closing time was 7pm. The staff couldn't have been more friendly or welcoming. We were given a brief over view of where the cars we had in mind were parked and then left to browse.

Once I had located a car they very quickly made it available for me to test drive. After the test drive finished it was 7pm and the staff still stayed to talk me through the process and what they could and couldn't do for me. I had given them a difficult challenge for a replacement vehicle to be ready for Monday evening and I'm happy to say the team delivered.

I was blown away by the great customer service, the lack of pressure tactics and the transparency of the whole buying experience. The cherry on top was the quick turn around and getting me back on the road on Monday. I just want to say thank you to the whole team at Cinch Derby for a truly excellent customer experience. I have already recommended you to friends and family. Thanks again for going above and beyond

Just purchased my new car & part exchanged my old, the whole process was really easy & straightforward. Received a great price for my Part Ex, I had a few questions regarding the process so used the WhatsApp chat option which was great to speak to an advisor. On collection of my car, Ian Neal at the Derby branch was there to great me & made the handover super smooth and easy! Overall I absolutely would recommend people to use CINCH for their next purchase!

Painless and friendly service with no push to buy anything.Delivery driver [Paul] was really nice to talk to and helpful in evey way.All was just great.

Great service, great staff and special mention to Ian Neal who made collection easy. Will be using again

Cannot fault the service of these guys from picking my new car up and getting help with part exchange my old car especially Ian Neal helped with all the paperwork and was so helpful well worth a visit

Staff at Chick Corby were amazing, very professional, made us comfortable and welcomed.

Everything went really smoothly, was kept in contact every stage of the way. The car was delivered to my house and the guy who delivered it was brilliant, took me through the basics on how to run it as I had not driven an automatic or electric car before.

I have never been to cinch before however the process was simple and easy We dealt with Ian and he had a lot of patience with us we asked him loads of questions and he also gave us tutorial inside the car which made the handover so simple. He also mentioned to come back and ask anything and we were more than welcome will definitely recommend buying from Cinch as customer service is their priority 😀