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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were unhappy with their experience overall due to terrible service and severe communication problems. Customers frequently complained about missed appointments where technicians completely failed to show up without offering any prior notice or explanation. People also noted serious issues regarding installation mishaps, extremely unprofessional employee behavior, and careless actions during attempted installations across residential areas. Some reviewers were happy with the efficient and professional work carried out by certain helpful technicians during their home visits. Consumers genuinely appreciated when broadband setups were completed neatly, finished right on time, and accompanied by consistently polite customer communication.

What people talk about most

Service

Customers had ambiguous experiences with service, as people reported deep frustration with missed... See more

Staff

People report ambiguous experiences with staff, as some consumers praise certain technicians for being... See more

Customer service

Clients share negative opinions on customer service, highlighting extreme frustration with unreturned calls,... See more

Customer communications

Reviewers mention mixed feelings about customer communications, noting that while some consumers experienced... See more

Location

Customers consistently note ambiguous experiences with location, mentioning workers operating in Scotland,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

What a stinking company. One of their team trespassed into our garden - no permission. When I tried to complain, Circet sends you round in circles. I asked for their press office: no response. Eventua... See more

Rated 1 out of 5 stars

Ragball Rovers operation. "Engineer" turned up in our workplace asking to put in some cables. No prior notice. Energy the boss politely declined saying he come back to them if interested, he was told... See more

Rated 1 out of 5 stars

Only way Circet could improve is to leave the country. Installation on January 13th. Still waiting for it to be finished. Person who came that morning, put up some cable, drilled holes, damage a... See more

Rated 1 out of 5 stars

Engineer/ installer came out and gave me so many negative reasons for not having connections it was obvious he didn’t want to do the job as it involved overhead work so I told him not to bother he... See more


Company details


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2.3

Poor

TrustScore 2.5 out of 5

83 reviews

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2.3

All reviews

(83)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

Not good enough.

They were third party for Openreach installing broadband. The engineer had no ID or identification and I had no prior warning of who they were or what to expect. I took the risk of letting a stranger enter my home posing as an engineer, due to desperation to get broadband back. She was fantastic as it happened, but it’s not good enough for Circet to put her in that position, or for Openreach to subcontract to a company that won’t provide ID for its workers.

April 23, 2025
Unprompted review
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