I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We at Capitol Students in Edinburgh have been using Circuit for 3 plus years so far and are excellent, they are quick at sorting problems when things go wrong and getting staff out. A special mention... See more
Company replied
The customer service team are amazing! After many repeat transactions appeared through the laundry app despite only doing one wash, they were able to help get it sorted out. I would love to mention La... See more
Company replied
The service from Circuit is a very good one. Machine faults normally fixed within 24 hours, which is a great help, when they are used so often. Adam our Service Manager, is always smiling, friendly,... See more
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Company details
Written by the company
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contact info
Halifax Road, HX6 4AJ, Ripponden, United Kingdom
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent Customer Service!
I had the pleasure of interacting with Rob from Circuit during his maintenance visit at The Cube Greenwich. Rob was friendly, knowledgeable and happy to answer all my questions about the functioning of the machines. I will continue to use Circuit and would recommend them to anyone looking for a company that cares for its customers needs.
March 10, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Sandra,
Thank you for taking the time to write a review and share your thoughts following on from Robs visit to site. It is lovely to hear about the positive impression he has had and that Rob was able to assist with any questions.
Thank you, Isobelle.
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Sully was extremely helpful for when i…
Sully was extremely helpful for when i needed a refund on my card! Thank you
March 9, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Gabriella,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Sully was able to assist with your refund query and get this sorted for you.
Thank you, Isobelle.
Charged three times instead of one
I had a problem on Saturday 6th of March where I was charged three times instead of one for using a dryer and Sully was of great help and eventually refunded me. Thanks Sully !!!!!
March 9, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Mathis,
I am sorry to hear that you experienced an issue when paying for a dryer on site. I am glad to read that Sully was able to help resolve this for you.
Thank you, Isobelle.
Had an issue with payment
Had an issue with payment, Sophia helped resolve the issue really quickly! She was great :)
March 8, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Asma,
I apologise that you experienced an issue with payment but I am happy to read that Sophia was able to help you resolve this.
Thank you, Isobelle.
Nice customer service
March 8, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for your great five star feedback.
Thank you, Isobelle.
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Sophia at the support desk was very…
Sophia at the support desk was very helpful when I needed support .
March 8, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Erin,
Thank you for taking the time to leave a review. It is lovely to read that Sophia was able to help you with your query.
Thank you, Isobelle.
Reply from Circuit Laundry
Good morning Umer,
Thank you for taking the time to leave a review. It is great to see that Sully was able to help resolve your query quickly.
Thank you, Isobelle.
Predatory company
Predatory company. I used the last money I had for a wash, instead of buying food this week. I am a broke student who, weekly has about £25 to live from. Clothes came out the dryer after 2 FULL cycles still wet. They absolutely stink. For a basic wash+dry cycle at my Univesity for a small load you're looking at £5.50 MINIMUM!!! Bear in mind your clothes will not come out the dryer dry. Student Accom bans the use of clothes dryers in our dorms. I'm sure circuit had their hands in that.
March 6, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
I am sorry to hear that you have experienced an issue with one of the dryers on site not working properly and I apologise for any inconvenience this may have caused.
So we can look into this and arrange for an engineer to assess this machine please reach out to care@circuitgroup.com with the details of the site where you have experienced this. We would also like the opportunity to discuss your review further.
Thank you, Isobelle.
lovely customer service!
I accidentally transferred money into my old circuit account instead of the new circuit go account. However, the customer service team were so sweet and helpful, they immediately sorted it out for me and transferred the money over to my new account without any deductions.
March 4, 2026
Unprompted review
Reply from Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review and share your thoughts. I am glad to hear that our team were able to help transfer your balance for you and resolve your query.
Thank you, Isobelle.
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Excellent support service
Sophia helped me with my issue promptly, without any delays in the process.
February 28, 2026
Unprompted review
Reply from Circuit Laundry
Hi Timothy,
Thank you for taking the time to leave a review. It is brilliant to see that Sophia was able to help resolve your issue quickly.
Thank you, Isobelle.
Thanks for ariz
Ariz was really helpful for my problem (machine failure). Thank you!!
February 28, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for your great five star feedback for one of our customer service agents Ariz. We will make sure this lovely review is passed on to them.
Thank you, Isobelle.
The person helping me
The person helping me, Ariz, was really helpful and polite at all times despite how stressful and inconveniencing the ordeal was. It was resolved within 10 minutes which was very swift, and all thanks to him!
February 27, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Zara,
Thank you for taking the time to leave a review and share your thoughts. I apologise that you experienced an issue but I am happy to see that Ariz was able to help resolve this quickly for you.
Thank you, Isobelle.
Todd Court circuit go.
I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine.
Luckily, I had a helpful interaction with Ms. Helen from customer services to help me through Live chat.
If you don’t mind the price as much, the area is relatively good. The main thing that is odd is that there aren’t any custom options for drying.
February 25, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Casey,
Thank you for taking the time to leave a review. It is great to read that you are happy with the convenient location of your laundry room and the customer service our colleague Helen provided.
Thank you for your feedback in regard to pricing and also custom drying options on the laundry machines.
Thank you, Isobelle.
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Helpful and timely response by automatic chatbot
Helpful and timely response by automatic chatbot in website in resolving payment confirmation to machine.
February 24, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for your great review of our live chat system. It is great to see that it was helpful when you experienced a payment issue.
Thank you, Isobelle.
Circuit Go - Much better service
The service from Circuit is a very good one.
Machine faults normally fixed within 24 hours, which is a great help, when they are used so often.
Adam our Service Manager, is always smiling, friendly, and very helpful, always listens to our concerns, and arranges an easy solution for any issues that arise.
February 24, 2026
Unprompted review
Reply from Circuit Laundry
Good morning Hayley,
Thank you for taking the time to leave a review. It is lovely to read about the positive impact your site performance manager Adam is having on site and that we are able to resolve any issues you may have quickly.
Thank you, Isobelle.
Reply from Circuit Laundry
Good morning Tracey,
Thank you for your great five star feedback for Georgia!
Thank you, Isobelle.
Ariz was very helpful with the issue…
Ariz was very helpful with the issue and sorted it immediately.
February 20, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is brilliant to read that Ariz was able to provide a great customer experience and promptly resolve your issue.
Thank you, Isobelle.
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Ariz from Circuit was very helpful
Ariz from Circuit was very helpful and sent me all the relevant info I needed quickly
February 20, 2026
Unprompted review
Reply from Circuit Laundry
Good morning David,
Thank you for your great five star feedback for one of our agents Ariz. It is lovely to read that he was able to help resolve your issue quickly and provide all of the relevant information.
Thank you, Isobelle.
Are these reviews even real??
There is absolutely no way the reviews on here are genuine. This company used to have an extremely low rating and now they’re on 4 stars??? All the positive reviews are from 1-review profiles, something’s not right.
Circuit machines are extremely unreliable, the app barely works, the laundry room floods very often, the machines are dirty and have black gunk all over them, clothes are often not properly washed despite following the instructions.
And the dryers…oh my god. Half the dryers don’t even do anything, clothes still come out wet after a full drying cycle, on a good day they will be damp not wet (hooray) but they refuse to give you a refund despite the fact that you paid for nothing basically. A lot of students are having to air dry their clothes in halls despite that apparently being against the accommodation contract. The uni doesn’t care and neither does Circuit.
February 17, 2026
Unprompted review
Reply from Circuit Laundry
Good morning,
I would like to confirm that all of our reviews are genuine and are given on the back of interactions with the Circuit team. We believe it is valuable to offer our customers a platform to leave feedback so we are able to use this to improve the services we provide.
I am sorry to hear that you have experienced issues with the machines and app at your location. This is not the experience or standard we want to provide for our customers.
So we can investigate further the issues you have experienced please reach out to care@circuitgroup.com.
Thank you, Isobelle.
Reply from Circuit Laundry
Good morning David,
Thank you for taking the time to leave a review. It is great to read your five star feedback.
Thank you, Isobelle.
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