citipark.co.uk Reviews 

I paid in advance for my parking at Manchester Tariff St - parked quite happily and thought it was a good secure car park but then received a £100 PCN a week later.
I appealed and sent them the booking confirmation - they replied to say there is another car park operated by CitiPark on tariff st and I had parked in the wrong one. This other car park was not visible in google maps and nowhere in the car park was there any signage explaining to drivers that they should check they were in the right car park. Nor was there any warning during the booking process that there might be potential for a mix up. This looks like a deliberate ploy to maximise confusion and issue PCNs.

I parked at CitiPark Barbican. My car was broken into and my rucksack — containing a passport, MacBook Air, Bose headphones, laptop monitor and keys — was stolen from the boot. When I reported it, the attendant told me he had discovered the break-in nearly two hours earlier, photographed it, and done nothing. He knew the specific tools the criminals used. He told me unprompted that organised groups regularly target this car park and use a concealed internal stairwell to remove stolen goods — and that this is a pattern the company is aware of. He retrieved a metal implement from his office before taking me to the stairwell, where most of my belongings were recovered. My MacBook, headphones and monitor were gone. I am pursuing a small claims court action against CitiPark for negligence. If you are considering parking here, factor this in.

Wrongly contacted by Baysentry - presumably a partner of Citipark - for not paying for parking in Leeds, which i had in advance on their website. Sent the receipt (twice) and then heard nothing. Quick to wrongly accuse but not enough manners or guts to contact to confirm they were wrong. Avoid them. I can only assume they simply hope that people will just pay their spurious fines.

Received a parking charge notice from Baysentry Solutions, who are clearly Citipark`s parking enforcement company. I had purchased a ticket from Citipark to park in Manchester, however before appealing to Baysentry I wanted to confirm the dates on my parking ticket.

So I rang Citipark and spoke to their so called " customer support" department. To be fair I did not have long to wait when I spoke to a lady called Holly. She did not introduce herself and just answered with a simple hello and a rather unhelpful tone from the onset of the call. I found Holly to be obstructive and appeared just to want to do as little as possible. She informed me that I would have to appeal direct to Baysentry direct. I asked if she would look at my receipt (i have the receipt number) and to confirm the dates. She said they dont do this (well why not?) and again told me to contact Baysantry Solutions.

What is the point of having a customer service department if you not willing to support the customer or even try to accommodate a simple request. I know Baysantry will reject my appeal as there are numerous reviews from people who have appealed and have had their appeals rejected even when they have tickets. Instead I will appeal to POLA after my appeal to Baysantry is rejected.

In my view Citipark and Baysentry are operating an extremely unfair system. I will be complaining to trading standards with regards to this. My advice to anyone, stay well clear of this company as if you get a parking ticket, there is zero support from Citipark.

Leeds Merrion Centre Citi Park car park - DO NOT park here for a Leeds Arena concert. It takes over a hour to leave if you are on the higher levels. It was a mistake to book here, and I won't do it again.

Their app is completely misleading and they don't really care about the customer or constructive feedback, all they're interested in is bleeding you for all the money they can.
Downloaded their app to pay for parking in Merrion Centre Leeds and followed what looked like the correct options for what I needed, overpaid for parking and still got fined £170.
Again not interested in developing their app to be more user friendly and more clear, set of crooks.

AVOID AT ALL COSTS - unless you want to pay £170 in parking fines or go to court and have your car clamped in the driveway of your own home with un actionable customer service due to disinterest as complaints and appeals are passed between up to four organisations. The parking app appears intentionally MISLEADING and despite paying for parking can still end up paying an extortionate amount in fines financially not to mention loss of time and peace of mind. Customer service are not interested in support, improvements or wellbeing of their end users.

Citipark one of cheating company who they making stupid reason to raise PCN charging notice I provided evidence to them to make appeal to avoid PCN charge notice, them staff denied and said you need to contact to baysentry who issue this notice they when I tried to contact BAYSENTRY to make a appeal they don’t accept appeal over the phone call, then I tried to trough website but can’t open them web page so 100% cheating citipark is one of the parking mafia

Would give zero. Parked in Leeds because they enticed me with a £5 offer, accidentally selected the wrong date for parking (chose sun instead of sat) then got a £100 fine. Explained my error but was told it was not an excuse because someone else could have had my spot.
Will never go there again. Money grabbing

Genuinely the worst signed carpark I’ve ever been to. In Manchester you have to pay after works and nowhere there does it say that. I go onto the app and there’s no option to change the duration of my stay. Carpark and app must’ve been made by cretins. And got a fine for it

Could not be happier
I made payment to the wrong Carpark via the app
Zara, the CitiPark customer service representative sorted a refund of my incorrect payment and walked me through the correct procedure
Friendly helpful and professional throughout.

We pre-booked car parking for an event at Manchester AO Arena however we were unable to locate the car park within a reasonable time frame before the event started so we had to find parking elsewhere. Citipark did not provide any useful information on the booking confirmation and the information online is misleading which led us to the wrong street meaning we could not locate the car park. The address online states New Bridge Street however using this street name does not take you to the road the car park is on. Citipark are refusing to provide a refund. I would advise not booking a car park space through Citipark and using the much cheaper options available close by. Extremely disappointed.

I received two PCNs despite having clear screenshots proving I attempted to pay through the CitiPark app. The app repeatedly failed to recognise my vehicle or calculate the correct payment, saying there was “no active parking session.” I’ve used CitiPark regularly for years with no issues, so I know how their system normally works — this was not user error.

My appeal included timestamped screenshots and a detailed explanation, yet I received a generic rejection stating their systems were working fine, with no indication that anyone had actually reviewed the evidence. It felt completely automated and dismissive.

It’s unacceptable to be penalised for an app failure that was out of my control. Ignoring clear proof undermines any sense of fairness or accountability. I will not be using CitiPark locations again and strongly advise others to keep screenshots of every payment attempt — you may need them.

Worst ever parking experience at Bell Street Car Park, had pre-booking at Bell Street Car Park through Just Park app from 10am to 19:00 hrs, reached the car park around 10:25am to learn that the car park is full. I don't see any point in pre-booking if the car park doesn't protect parking bays for commuters who pre-book. I had to travel back to home resulting lot of stress , waste of fuel and time.

Update :31-12-2025: I haven’t received the refund yet!

Unfair Tickets After 20 Years of Parking Here

I’ve been parking my car at the Edgware Road / Bell Street Citipark for over 20 years. I’ve always held a valid season ticket, and I’ve never had issues in the past.

Now suddenly, BaySentry keeps issuing me tickets without reason. I have no idea why — nothing about how I park has changed, and I’ve already paid for my permit. It feels like they are targeting loyal, long-term customers unfairly.

Getting these tickets after two decades of paying for parking here is extremely frustrating, stressful, and feels completely unjust. Their system clearly isn’t working properly, and it seems they don’t value long-standing customers at all.

Used ther site I'm Manchester - Tarrif Street. Paid on the app they tell you use to then get a fine saying I had not paid. Sent proof of payment (screen shot of the app), but they stated that because I had not put in my reg no, it was not proof of payment for my car. Maybe, I had happened to pay for a different car in that same car park, that exact same date and time in a car park that they had photos of my car in! The app did not ask for the reg to be entered, otherwise I would have done that - this is the app that they tell you to use. I appealled to POPLA who confirmed I had paid to park correctly, but I had not followed the 'rules shared on site' (the reg no issue) so were still liable for the fine!?!? There were no signs on site telling me to do this - I just followed instructions by paying via the app. I believe that if people appeal, they send POPLA false signage that isn't actually on site (or is not at all of the payment points) and are indeed scamming customers. Stay away from any citipark car parks, just to be sure you don't get scammed and end up having to pay an additional £100 fine.

Both machines not working when I needed to pay and Amex wasn't accepted! I was told to phone (Leeds) in order to pay otherwise I would be fined! I had to phone three times in order to get my payment through. Disgraceful and NEVER AGAIN.

I contacted citipark via email and their phone lines about the possibility of a discount code for parking for a Sunday charity event, I contacted weeks ahead was advised to email. Did email...no reply...chased and emailed. Contacted the media team..no reply. This is just so incredibly rude.

We parked in the Leeds Dock location. Two separate, but consecutive days in the same location. Paid using the CitiPark mobile application for both days, the price presented by their own app. They fined us, first for not paying the second day (we sent them receipts showing we did). Then they advised we should have paid £4 but only paid £0.97. We argued that we paid what they asked us to pay (we can't edit or modify the price). They responded that it clearly states what the charges are per hour (in fairness they do!) but those same signs, tell parkers to "use their mobile app to pay". They didn't contact us to cure the mistake, just send us a fine. How is this acceptable? I've been reading up on this and have countless similar experiences, they are scamming customers with faulty, uneditable prices to pay then fining them for not realising the amount was wrong on their signage.

Disgusting money-hungry scam artists with terrible, smelly areas filled with human faeces and urine. Lack of management support (if any), with only a focus on money-grabbing tactics. False issuances of PCNs (repeatedly and across many facilities), overall, a fairly terrible company that the general public perceives as having zero care for human beings, only looking to increase the bottom line of profits, while providing nothing of value to their customers.