CitizenCard Reviews 

Quick and efficient service - I got my (replacement) CitizenCard sent out to me with a minimum of hassle and I cannot recommend the exceptional services provided enough!

Fast service and easy

Scammers avoid at all costs. Applied for a card they were happy to take my money but when they couldn't produce a card they refused a refund.

I needed this ID card for passport purpose, from ordering to recieving 2 days later, I was very pleased with your service, thank you

Brilliant for free stuff and discount.

My bank was insisting I provide proof of identity, a [current] driving license or passport for security reasons. I applied for a CitizenCard mistakenly believing it was an accepted form of personal identification in the absence of a driving license/passport - it's not!
I found the application process frustrating having a limited source of referees: my GP surgery refused to act as referee because it's too time consuming and my dentist agreed only as a favour to me. However, I received a call from my dentist to say having completed the initial form he had received further questions to answer and he really didn't have the time. I apologised and told him to ignore the request as I'd now decided not to pursue my application.
Soon after applying for a CitizenCard I came to realise it was not a recognised proof of identity, certainly not recognised by the banking sector, but primarily a proof of age card. It would only prove beneficial to young people and certainly of no use to people of my age (75). This raises the issue of CitizenCard's ethical trading policy as they took payment for my application in full knowledge that I would not derive any benefit from purchasing their card as it's been many years since I had to prove my age to anyone. So why does CitizenCard accept applications from people who they know will derive no benefit from purchasing their card due to their age?
Once an application has been made a refund is highly unlikely because CitizenCard will only refund if they are at fault. They also state: "It is not a payment for the card itself which at all times remains the property of CitizenCard Limited".
CitizenCard is a very expensive proof of age/ID card when considering anyone needing such a card can obtain a Post Office PASS card for less than half the price of a CitizenCard.

This was a terrible experience. I bought a 16-17 year old citizen card thinking that it would work when I turn 18 until I got a better form of id. However I have recently found out you cannot purchase alcohol with this card even if you are 18. So I decided to look into getting a replacement, this is where the experience got terrible. I tried to go to the application to get a replacement card and it just sent me back to the login page. It got to the point of frustration that I just had to buy a whole new card. And now it wont arrive for my birthday. Ruining my plans since we cant afford the fast paced shipping. Which is also a massive waste of money

Straight forward process and quick delivery.

Whilst it’s quite time consuming, the interface is very user-friendly and allows you to go back into the application process if don’t have all information available.
(Photo quite tricky to get correct lighting without shadow; I found standing beneath an overhead light the best way to get acceptable picture.)

Applied for the urgent ID card and received it extremely fast.

Big thanks to Lina, Conor and Rebecca for all their support and ensuring I received it on time

Will recommend for others in need in the future

Scam company takes my money for urgent delivery of a card, before claiming my referee does not know me. Over a week and they are rude in emails, dont have a phone line, (I wonder why) and won't issue a card i paid to have delivered in two days!

They referee does know me, the company never even spoke to her. Claimed that she said doesn't know me twice. While I'm talking to her personally on the phone confirming they are liars.

Refuse to give refunds, refuse to send card, refuse to accept legitimate valid ID routes, dont even call the referee before lying and saying they have spoken to her twice.

Absolutely ridiculous company model.

DO NOT pay them any money!

Easy application and already used it as all other ideas is out of date

Can't open a bank with it

The application process was seemless and easy to use.

I am still waiting on them verifying my referee after I gave them the extra information they asked. I paid extra to fast track and still waiting. They tell you to email but you'll wait days to get a response if your lucky to get one. Would not recommend. If I don't hear from them soon I'll be asking to cancel and will be expecting a refund.

Fantastic i orderd new one came next day before 1 couldnr fault them

This is really scammy considering it's supposed to be an accepted alternative to passport or driving licence. Halfway through doing the application for my elderly Dad, we discovered his passport was still valid. At this point we realised there is no 'cancel' function and they had already taken payment dispite having not processed anything. Now they are ignoring my request to cancel and refund. I am disgusted and will take it as far as necessary but recommend you opt for a different service!!!!

I have had issues with venues refusing entry due to using my citizen card as a form of ID despite my best efforts to show them proof of it being a valid proof of ID. The venues claim it’s part of their policy to not accept it. If there is any advice about this type of situation i’d really appreciate it.

You were very polite and helpful