Citylaila Reviews 1,078

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's helpfulness and responsiveness. Many people appreciate the quick response times, especially through platforms like WhatsApp, and the overall ease and speed of the booking process. Reviewers frequently mention finding competitive prices, often better than market rates or official websites, making their purchases feel like a great deal. The booking process is often described as smooth and efficient, with tickets being delivered promptly. Consumers also commend the company for its genuine offers and lack of hidden charges. However, some customers also noted issues with ticket generation showing a basic package despite paying extra, and concerns were raised regarding internal processes and employee handling.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers highlighting the great value and affordability.... See more

Service

Consumers find service to be positive, highlighting professional, reliable, and quick assistance. Many... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and excellent... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When visiting Dubai, I was able to get some experiences discounted through City Laila. It was my first time visiting and all these excursions can really add up, even with a discount, so it's very mu... See more

Rated 5 out of 5 stars

Was able to get great deals via City Laila. They were quick and responsive on whatsapp. Booked multiple park tickets via them - DC, Seaworld and Motiongate. Got better deal than market.

Company replied

Rated 5 out of 5 stars

Initially we are hesitant to book for an activity (Aquaventure and Motiongate), however they exceed my expectations and meet all my requests. For sure we will book to CityLaila once again if we will v... See more

Company replied

Rated 5 out of 5 stars

I purchased the attraction- X line Dubai through City Laila company. I want to say many thanks to City Laila company for the service I got from it. I asked too many questions before buying the... See more


Company details

  1. Travel Agency
  2. Sightseeing Tour Agency
  3. Tour Operator
  4. Tourist Attraction

Written by the company

We cover, You discover. An unknown city, a fun vacation, but can it be something more? That's where CityLaila comes in. CityLaila is packed with many features all at your fingertips to provide you endless possibilities, boundless fun, and a whole bunch of good memories. We're on a journey to create a seamless experience when you explore cities and try to do something new, exciting and thrilling. We cover almost all the popular, trending, cultural and local activities or you can say, attractions across all middle east countries. We are now leading in UAE & SA and very soon planning to fly to other countries


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Looking for Dubai Pass?

I had a good experience with citylaila.com. I would recommend.

May 9, 2025
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Reply from Citylaila

Thank you so much dear for your feedback. Do visit us again. Enjoy.

Rated 5 out of 5 stars

Seaworld coupon.

Got very good offer on Seaworld.

May 8, 2025
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Reply from Citylaila

Thanks a lot for choosing City Laila dear.

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Rated 5 out of 5 stars

Great

Great! Thank u so much❤️🙏👍

May 3, 2025
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Reply from Citylaila

Thanks a lot for booking with us.

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Rated 5 out of 5 stars

Easy and good service

Easy and good service. Best prices.

April 23, 2025
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Reply from Citylaila

Thank you so much for your feedback dear. Do visit us again for more offers and deals.

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Rated 5 out of 5 stars

Trustable site

Trustable site. Very easy process and great offers on tickets.

April 18, 2025
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Reply from Citylaila

Thanks a lot for choosing City Laila dear. Enjoy and have fun.

Rated 5 out of 5 stars

Great Deals

Got some great deals on tickets to attractions on Dubai, especially IMG worlds of adventure at 55% off the regular price. Fantastic price and great attraction.

April 13, 2025
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Reply from Citylaila

Thanks a lot dear for booking with City Laila. Glad that you have chosen us and loved our service. Do visit us again. Enjoy.

Rated 5 out of 5 stars

Very good prices for booking…

Very good prices for booking experiences and skipping tickets lines at the locations, fast digital ticket delivery and great customer support.

April 1, 2025
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Reply from Citylaila

Thank you so much for your feedback dear. Do visit us again for more offers and deals on popular attractions in Dubai. Enjoy.

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Rated 5 out of 5 stars

tickets to Aquaventure

I bought tickets to Aquaventure in Atlantis hotel. Price was better than official site and many other offers, process was really easy, I've got the tickets in 5 min after payment by email, so I'd registering recommend this service!

April 7, 2025
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Reply from Citylaila

Thank you so much for your precious feedback dear. Do visit us again. Enjoy!

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