Don't trust this company to ship your order safely. Packaging was atrocious, an expensive ceramic piece was loose in a box and was delivered broken. Getting a full refund has been impossible.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
terrible policy with returning-entire village was broken.. paint chipped. Relying on UPS with insurance is shameful, as you can tell this was a previously purchased and broken pieces, as the inside p... See more
They cashed my check about 2 weeks ago & still have not shipped my order even though an email sent to me last week assured me it had already been shipped. As a long time customer who lives 20 miles o... See more
Thank you so much for the excellent customer service support, answering all my questions & safely packing our Hansa Border Collies. Have ordered 3 so far & kept a pair. The 3rd one went to a good fr... See more
Company details
Information provided by various external sources
City Lights is a family run business with a knowledgeable and friendly staff to help you with any questions you may have and assist you in any way possible.
Contact info
1212 Knoxville St, San Diego CA 92110
- 800-262-5335
- customerservice@citylightscollectibles.com
- citylightscollectibles.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lemax Shooting Star
I am very happy with the purchase of the Lemax Shooting Star ride
I purchased from City Lights Collectibles. The price was very reasonable,
shipping was reasonable and very fast. The ride was packed very well.
Thanks for the ride and the great service!
Great Service
I was pleasantly surprised when I received my first item from City Lights. Not only was it well packaged to prevent damage during shipment, it arrived in a timely manner. I have done business with several other good collectibles dealers over the years, and City Lights exceeded my expectations. I would definitely buy from them again.
WOW!
Ordered one day (San Diego), had delivery the next day (Ventura County).
Ordered several pieces that were very well packed in the box. Always a satisfactory experience.
Customer evaluation
Ordered several items multiple times. Everything arrived on time and in perfect condition! First time orderin with this business. Very, very pleased. My merchandise was packed beautifully, especially since it was coming to New England from California. Will defenatly order again. Great service and variety. Wish they had a store in New England!
B'day gift
Have made other purchases in the past so this one was no different than others.The item in question came in on time and was exactly as ordered.Will continue to make future purchases from them.
Christopher radio ornaments
My shopping experiences wth City lights Collectables was truly amazing! I purchased several Christopher Radkos Christmas Ornaments. The site for shopping was user friendly....very fast service! I received my orders in two days!!! I will purchase from them again and again!!!
Great Service and Realistic Stuffed Cougar
I was looking for a gag gift for my husband who got chased out of his campsite by a cougar while hiking the Pacific Crest Trail. City Lights had the best looking stuffed cougar and their customer service team was very helpful in answering my questions. I would recommend them for all your stuffed animal needs.
make the hard to find, found
I was very impressed with the ease it was to navigate around city's webpage. Than find what could not be found anywhere else.
Than the simple and secure checkout and speedy shipping. 110% satisfaction
Everything you will ever need for your Snow Village is available here!
I have made several purchases with City Lights, and I am always extremely satisfied with the web, phone, and delivery service. A great supplier of Dept.56 Halloween Snow Village. Love looking at all the choices. If I ever get to San Diego, I'm going there!!
Very Satisfied
Although I am not home to see the things I ordered. The Customer Service before and while ordering was great. they even when as far as to look up things on the net for me.
Nice package
Got my piece on time and in a well packed box. which I can save to put it away after my Christmas display. Very pleased with the service.
Great products
We love city lights products. They are always top quality!
Happy recipient but....
Our purchase was a gift for an avid marks Roberts fairy collector. She as thrilled with the gift. Unfortunately the gift card was not included so her dads name was not on the package. Only mine
Elves
My wife has a Christmas elf collection, 21 total to this point. City Lights Collectibles has a good selection, they ship fast and the packing is very good. I have never had any damaged items or any complaints with quality. Thank you City Lights. You get 5 stars from our household. Keep up the good work
Love this site!
Throughout the years I have ordered many foundation angel figurines from City Lights Collectibles. I have never been disappointed. Shopping and ordering is made easy. The products are shipped out by the next day, and the delivery is quick. Every angel was packaged well, and never had a damaged product. I will be a returning customer for years to come.
I have been a very satisfied and loyal customer of City Lights Collectibles for many years.
I shop at City Lights Collectibles for Jim Shore Figurines. They have a great selection of these items in stock at all times. I had to return one Christmas item at one time with no problem at all.
My only complaint is that Jim Shore items can usually be found at lower prices in other online stores. I would shop at City Lights Collectibles more often if they had more sales, offered discounts, or provided coupons.
Rating City Lights
I have purchased multiple times from City Lights and never failed to be completely satisfied. The contact folks are always very helpful. Rarely is an item unavailable. If something is damaged in shipping it is taken care of without any hassle. I appreciate being able to order something and receiving it very timely, no tax for being out of state and the greatest benefit of no shipping for ordering above the threshold.
Great service from this organization.
Fair go for overseas byers
You offer free postage if purchases over certain amount, What about half off or sum sort of discount on OS purchases, I feel like I get ripped off every time I buy, and I always buy 3 or 4 items every time I buy, Thank you
service minded
City light collectibles has always been good to communicate. I'm from Denmark (europe) yet they answer my emails so fast. And I always recieve my packages on time AND in mint condition. :-)
Great shipping!
I have been collecting Department 56 - Dicken's Village lighted buildings for a number of years. A few years ago my husband found City Lights website on line. Now we do all of our ordering through City Lights. The free shipping policy is great and they always ship quick. I recommend them to family and friends whenever I can.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





