Difficult move and a difficult time - partner's mother had passed and hadn't clear and move the contents of the house quickly. From South West Wales to Manchester with a stop off in Wales. From initia... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommend City Moves. They were able to accommodate our move at short notice helping to take away some of the stress of exchanging and completing on the same day. The expert removal team arrive... See more
Company replied
Would recommend using city moves to anyone who is moving house. The customer service team are very helpful and always on hand to answer any queries prior to our move date. Everything ran to time and t... See more
Company replied
I was a nervous mover having not moved for over 20 years. We moved 200 miles from the North West to Surrey and the moving out and moving in process took place over 3 days, and include 2 pianos whi... See more
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Company details
Written by the company
City Moves Removals & Storage are a family run company, that cater for Local, National, European, International & Commercial Relocations. We are a Fully Registered Company and can offer a wide range of services, there is no job too big or small. City Moves are one of the UK's largest Family Run Removals & Storage Company, with a large fleet of new vehicles, ranging from 3.5 Tonners up to 26 Tonners. City Moves are also one of the UK's largest packaging suppliers stocking a wide range of materials to help you pack up your property. Our Mission, City Moves aim to offer every customer the best service possible, with all members of staff being trained to the highest level, to ensure that we are able to undertake any job that you may need assistance with. With a Professional and Happy work force we are here to help in any way that we can.
Contact info
Head Office - City House, Prospect Park, Queensway, SA5 4ED, Swansea, United Kingdom
- 08000 302090
- customerservices@citymoves.co.uk
- citymoves.co
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Stress Free Moving Experience
Moved across Cardiff with City Move today. The whole day was totally lacking in stress thanks to Justin, Rhys and Jacob who swiftly and carefully packed everything up withn three hours. Even a table which I was sure would need to go out through the garden was weaseled through the front door. Gwasanaeth, Golfal a Chyflymder i gyd cant y cant. Diolch i chi bois!
July 24, 2026
Unprompted review
Reply from CITY MOVES
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you were happy with your City Moves experience.
Moving can be a busy and stressful time, so it means a great deal to know that our team helped make the process smooth, professional and stress-free. We will be sure to pass your kind feedback on to everyone involved.
Thank you again for choosing City Moves. We wish you every happiness in your new home.
Kind regards,
The City Moves Team
We used City Moves for our move from Pontardawe
We used City Moves for our move from Pontardawe to Swansea and from start to finish they were excellent. On the day of the move the team arrived on time and began putting floor and door protection down in our property before starting the loading of the vehicle. On arrival at the new property again protection was put down. The team of 4 guys worked hard throughout a very warm day and each of them was polite, friendly and helpful. We have moved many times and City Moves have been the best company we have used, and I am happy to recommend them to anyone looking for a good home removal company for a stress free move, and at a competitive price.
July 7, 2026
Unprompted review
Reply from CITY MOVES
Thank you for leaving such a lovely review. We are so pleased to hear that your move with City Moves went well and that our team looked after you throughout the process.
We know how important it is for customers to feel confident and supported on moving day, so your feedback means a great deal to us. We will make sure your kind comments are shared with the team.
Thank you again for choosing City Moves. We hope you are very happy in your new home.
Kind regards,
The City Moves Team
Highly recommend following a move in Bristol
The first team arrived early and dismantled the furniture. The second team arrived with the lorry and worked quickly and carefully. Coming up with various solutions to issues around our none standard, narrow doorways and kept a good sense of humour. Would recommend.
June 5, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your fantastic five-star review and for trusting City Moves with your move.
Our team takes great pride in looking after every customer and their belongings with care, so it is lovely to hear that you found the service helpful, efficient and professional from start to finish.
Your feedback is truly appreciated by the whole City Moves family. We hope you are settling into your new home beautifully.
Best wishes,
The City Moves Team
Our move was very efficient and smooth
Our move was very efficient and smooth. The movers were polite and courteous at all times and extremely hard working which made the whole process easier for us. Thank you
June 26, 2026
Unprompted review
Reply from CITY MOVES
Thank you for leaving such a lovely review. We are so pleased to hear that your move with City Moves went well and that our team looked after you throughout the process.
We know how important it is for customers to feel confident and supported on moving day, so your feedback means a great deal to us. We will make sure your kind comments are shared with the team.
Thank you again for choosing City Moves. We hope you are very happy in your new home.
Kind regards,
The City Moves Team
The service was professional
The service was professional, the people polite and punctual, which, is very supportive when undergoing a potentially stressful experience, such as moving house
July 8, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your fantastic five-star review and for trusting City Moves with your move.
Our team takes great pride in looking after every customer and their belongings with care, so it is lovely to hear that you found the service helpful, efficient and professional from start to finish.
Your feedback is truly appreciated by the whole City Moves family. We hope you are settling into your new home beautifully.
Best wishes,
The City Moves Team
Excellent from the start to moving day…
Excellent from the start to moving day ,no hassle price was competitive and city moves made the moving experience hassle free ,thank you again for the hard work.
June 26, 2026
Unprompted review
Reply from CITY MOVES
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you were happy with your City Moves experience.
Moving can be a busy and stressful time, so it means a great deal to know that our team helped make the process smooth, professional and stress-free. We will be sure to pass your kind feedback on to everyone involved.
Thank you again for choosing City Moves. We wish you every happiness in your new home.
Kind regards,
The City Moves Team
Our experience with City Moves was… FIRST CLASS
Our experience with City Moves was FIRST CLASS.
We both want to thank everyone so much for helping us move from Wales to way up North.
The admin staff were polite and helpful.
As to the removal men moving us over 2 days in the hottest days ever, and during a thunder storm we cannot thank you enough. You made us feel at ease and handled our belongings with such care and attention. Nothing was too much trouble. We praise you for your professionalism. Thank you once again City Moves.
June 25, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your brilliant feedback and five-star rating.
The City Moves team works hard to provide a friendly, careful and dependable service from the first enquiry through to the final box being placed in your new home. We are delighted that this came across during your move.
It was a pleasure to assist you, and we truly appreciate your recommendation. Wishing you all the best as you settle into your new home.
Best wishes,
The City Moves Team
Fantastic team!
From the very first email about availability to the actual moving day everyone was polite, professional and courteous! The packing and moving team were outstanding and made what could have been a very stressful time run smoothly ! Nothing was too much trouble and despite it being one of the hottest days they remained cheerful and worked so hard!
They have also been to pick up empty boxes twice which is a huge help. I would highly recommend them!
Thanks everyone !
May 26, 2026
Unprompted review
Reply from CITY MOVES
Thank you for leaving such a lovely review. We are so pleased to hear that your move with City Moves went well and that our team looked after you throughout the process.
We know how important it is for customers to feel confident and supported on moving day, so your feedback means a great deal to us. We will make sure your kind comments are shared with the team.
Thank you again for choosing City Moves. We hope you are very happy in your new home.
Kind regards,
The City Moves Team
City Moves were amazing
City Moves were amazing. Moving home is such a stressful time, but the staff were so helpful, both on the phone and on the day of my move, and they reduced my stress levels enormously. They were professional in their attitude,and they were polite, efficient, caring and really helpful. Nothing was too much trouble for them. They worked as a team and my move was a dream. Thank you so much. I will definitely recommend them to friends and neighbours.
June 2, 2026
Unprompted review
Reply from CITY MOVES
Thank you for taking the time to share your experience. We are incredibly grateful for your five-star review.
A house move is a major milestone, and it is always rewarding to hear that our team helped make the day feel easier. Your support and kind words mean a lot to everyone here at City Moves.
Thank you for putting your trust in us. We hope your new home brings you many happy memories.
Warm regards,
The City Moves Team
I have been stressed about my moving…
I have been stressed about my moving but today when Marcus and Reece arrived they took control and everything went amazingly . I cannot thank them enough nothing was too much trouble . All the protection was put down over carpets and furniture was all wrapped up neatly . Everything was done in a fast and efficient way from one house to the other and at every point they asked me to check that I was happy with the service .
I would highly recommend this company from every aspect , from the initial call back and the video call to keeping me informed all the way . Absolutely fantastic thanks again boys .
June 11, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your fantastic five-star review and for trusting City Moves with your move.
Our team takes great pride in looking after every customer and their belongings with care, so it is lovely to hear that you found the service helpful, efficient and professional from start to finish.
Your feedback is truly appreciated by the whole City Moves family. We hope you are settling into your new home beautifully.
Best wishes,
The City Moves Team
The quality and cost of City Moves…
The quality and cost of City Moves engagements
May 6, 2026
Unprompted review
Reply from CITY MOVES
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you were happy with your City Moves experience.
Moving can be a busy and stressful time, so it means a great deal to know that our team helped make the process smooth, professional and stress-free. We will be sure to pass your kind feedback on to everyone involved.
Thank you again for choosing City Moves. We wish you every happiness in your new home.
Kind regards,
The City Moves Team
Just really smooth experience from…
Just really smooth experience from booking months in advance to actually moving. Can’t recommend here guys enough.
May 15, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your fantastic five-star review and for trusting City Moves with your move.
Our team takes great pride in looking after every customer and their belongings with care, so it is lovely to hear that you found the service helpful, efficient and professional from start to finish.
Your feedback is truly appreciated by the whole City Moves family. We hope you are settling into your new home beautifully.
Best wishes,
The City Moves Team
City moves are excellent use this company
Brilliant from start to finish. Ralph, kofi &Byron were excellent , professional, conscientious, competent. They put us at ease straight away. Nothing was too much trouble even taking a door to and furniture legs to get stuff in room.it was during the recent heat wave too and they did not complain once how uncomfortable they felt just got on with the job in hand. There have been no breakages as they took great care off our possessions. Teamwork was brilliant and they all had a fabulous rapport whilst working together. Communication was effective and throughout process. Would highly recommend this company.
May 28, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your fantastic five-star review and for trusting City Moves with your move.
Our team takes great pride in looking after every customer and their belongings with care, so it is lovely to hear that you found the service helpful, efficient and professional from start to finish.
Your feedback is truly appreciated by the whole City Moves family. We hope you are settling into your new home beautifully.
Best wishes,
The City Moves Team
City moves were fantastic
City moves were fantastic. Needed a removal firm at short notice for a local move. They not only were able to do it without any hassle but were the cheapest quote and the team were lovely. Nothing was too much trouble.
May 30, 2026
Unprompted review
Reply from CITY MOVES
We really appreciate you sharing your experience with City Moves. Thank you for your kind words and for awarding us five stars.
It is always our aim to take as much of the pressure out of moving day as possible, and we are so pleased that our team was able to make a positive difference to your move.
Thank you once again for choosing City Moves and for recommending our service. We wish you all the very best for this exciting new chapter.
Warm regards,
The City Moves Team
Excellent Removal Team!
We would highly recommend City Moves - they were extremely helpful and easy to communicate with from start to finish. We were only able to give them 9 days notice of our move (a full 4 bedroom house + lots of garage and garden extras), but there was no issue in them getting the necessary vans and team for us. Rhys, Marcus, Mario and Iowan worked non-stop all day, were extremely accommodating and so polite. Thank you so much!
May 21, 2026
Unprompted review
Reply from CITY MOVES
Thank you for leaving such a lovely review. We are so pleased to hear that your move with City Moves went well and that our team looked after you throughout the process.
We know how important it is for customers to feel confident and supported on moving day, so your feedback means a great deal to us. We will make sure your kind comments are shared with the team.
Thank you again for choosing City Moves. We hope you are very happy in your new home.
Kind regards,
The City Moves Team
Super service all the way through
Super service all the way through. Quick and efficient quote. Friendly and responsive service throughout. The team on the day were great - worked really hard, were patient about the delay we experienced and careful with our belongings.
May 5, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your fantastic five-star review and for trusting City Moves with your move.
Our team takes great pride in looking after every customer and their belongings with care, so it is lovely to hear that you found the service helpful, efficient and professional from start to finish.
Your feedback is truly appreciated by the whole City Moves family. We hope you are settling into your new home beautifully.
Best wishes,
The City Moves Team
Great service. Approachable and most helpful.
Great service.
The team who moved our furniture into storage was very efficient and professional and the same applied to the team who finally moved us in to our new home.
Contact by telephone and by email was excellent and we were very happy with reasonable cost for their services.
The company has a friendly, helpful approach and works hard to ensure customer satisfaction.
We would recommend without exception.
April 20, 2026
Unprompted review
Reply from CITY MOVES
We really appreciate you sharing your experience with City Moves. Thank you for your kind words and for awarding us five stars.
It is always our aim to take as much of the pressure out of moving day as possible, and we are so pleased that our team was able to make a positive difference to your move.
Thank you once again for choosing City Moves and for recommending our service. We wish you all the very best for this exciting new chapter.
Warm regards,
The City Moves Team
We used city moves recently and the…
We used city moves recently and the service was second to none. We had a complicated situation where we required our belongings to be held in storage for a short period of time. City moves went through multiple options with us to help us have the best fit for our needs. The guys who moved our belongings both sides were very professional and friendly. Every thing arrived on time and in one peice. I would highly recomend them for anyone moving house.
April 17, 2026
Unprompted review
Reply from CITY MOVES
Thank you for leaving such a lovely review. We are so pleased to hear that your move with City Moves went well and that our team looked after you throughout the process.
We know how important it is for customers to feel confident and supported on moving day, so your feedback means a great deal to us. We will make sure your kind comments are shared with the team.
Thank you again for choosing City Moves. We hope you are very happy in your new home.
Kind regards,
The City Moves Team
City Moves - 100% reliable
I have used City Moves for all my relocations over the past few years. They have never let me down from the initial booking, to delivering boxes when requested, to moving day itself. So this time my son was moving. I didn’t hesitate to book City Moves. They were as professional and fantastic as ever, even when my son locked himself out. They were 100% understanding and waited patiently whilst he tracked down an emergency set of keys. Thank you City Moves. Highly recommend.
April 20, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your fantastic five-star review and for trusting City Moves with your move.
Our team takes great pride in looking after every customer and their belongings with care, so it is lovely to hear that you found the service helpful, efficient and professional from start to finish.
Your feedback is truly appreciated by the whole City Moves family. We hope you are settling into your new home beautifully.
Best wishes,
The City Moves Team
Great service and very friendly movers
Great service and very friendly movers. Made my move absolutely seamless and great value for money. Highly recommend!
April 20, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your brilliant feedback and five-star rating.
The City Moves team works hard to provide a friendly, careful and dependable service from the first enquiry through to the final box being placed in your new home. We are delighted that this came across during your move.
It was a pleasure to assist you, and we truly appreciate your recommendation. Wishing you all the best as you settle into your new home.
Best wishes,
The City Moves Team
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