Difficult move and a difficult time - partner's mother had passed and hadn't clear and move the contents of the house quickly. From South West Wales to Manchester with a stop off in Wales. From initia... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommend City Moves. They were able to accommodate our move at short notice helping to take away some of the stress of exchanging and completing on the same day. The expert removal team arrive... See more
Company replied
Would recommend using city moves to anyone who is moving house. The customer service team are very helpful and always on hand to answer any queries prior to our move date. Everything ran to time and t... See more
Company replied
I was a nervous mover having not moved for over 20 years. We moved 200 miles from the North West to Surrey and the moving out and moving in process took place over 3 days, and include 2 pianos whi... See more
Company replied
Company details
Written by the company
City Moves Removals & Storage are a family run company, that cater for Local, National, European, International & Commercial Relocations. We are a Fully Registered Company and can offer a wide range of services, there is no job too big or small. City Moves are one of the UK's largest Family Run Removals & Storage Company, with a large fleet of new vehicles, ranging from 3.5 Tonners up to 26 Tonners. City Moves are also one of the UK's largest packaging suppliers stocking a wide range of materials to help you pack up your property. Our Mission, City Moves aim to offer every customer the best service possible, with all members of staff being trained to the highest level, to ensure that we are able to undertake any job that you may need assistance with. With a Professional and Happy work force we are here to help in any way that we can.
Contact info
Head Office - City House, Prospect Park, Queensway, SA5 4ED, Swansea, United Kingdom
- 08000 302090
- customerservices@citymoves.co.uk
- citymoves.co
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
City Moves - 100% reliable
I have used City Moves for all my relocations over the past few years. They have never let me down from the initial booking, to delivering boxes when requested, to moving day itself. So this time my son was moving. I didn’t hesitate to book City Moves. They were as professional and fantastic as ever, even when my son locked himself out. They were 100% understanding and waited patiently whilst he tracked down an emergency set of keys. Thank you City Moves. Highly recommend.
April 20, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your fantastic five-star review and for trusting City Moves with your move.
Our team takes great pride in looking after every customer and their belongings with care, so it is lovely to hear that you found the service helpful, efficient and professional from start to finish.
Your feedback is truly appreciated by the whole City Moves family. We hope you are settling into your new home beautifully.
Best wishes,
The City Moves Team
Great service and very friendly movers
Great service and very friendly movers. Made my move absolutely seamless and great value for money. Highly recommend!
April 20, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your brilliant feedback and five-star rating.
The City Moves team works hard to provide a friendly, careful and dependable service from the first enquiry through to the final box being placed in your new home. We are delighted that this came across during your move.
It was a pleasure to assist you, and we truly appreciate your recommendation. Wishing you all the best as you settle into your new home.
Best wishes,
The City Moves Team
Would recommend without hesitation.
Although moving from small flat , still huge amount of stuff to move. Many thanks to 4 great guys for your efforts, you did a brilliant job. No breakages or losses, all so safely packed and moved. Cheerful and helpful, can’t praise them enough. Great service from the company, always happy to be contacted and answered all questions.
Very happy to recommend. Not planning on moving again anytime soon but would use this company again for sure.
Great job, well done.
April 7, 2026
Unprompted review
Reply from CITY MOVES
We really appreciate you sharing your experience with City Moves. Thank you for your kind words and for awarding us five stars.
It is always our aim to take as much of the pressure out of moving day as possible, and we are so pleased that our team was able to make a positive difference to your move.
Thank you once again for choosing City Moves and for recommending our service. We wish you all the very best for this exciting new chapter.
Warm regards,
The City Moves Team
Back to Yorkshire
City moves were very professional, diligent and we would give them a five star ⭐⭐⭐⭐⭐ Thank you for doing such a great job 🥇.
April 13, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your fantastic five-star review and for trusting City Moves with your move.
Our team takes great pride in looking after every customer and their belongings with care, so it is lovely to hear that you found the service helpful, efficient and professional from start to finish.
Your feedback is truly appreciated by the whole City Moves family. We hope you are settling into your new home beautifully.
Best wishes,
The City Moves Team
Easy to book
Easy to book. Great communication. Dropped off boxes to pack. Turned up ready to go. Took care of the property and items and both ends. Very happy.
April 8, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your brilliant feedback and five-star rating.
The City Moves team works hard to provide a friendly, careful and dependable service from the first enquiry through to the final box being placed in your new home. We are delighted that this came across during your move.
It was a pleasure to assist you, and we truly appreciate your recommendation. Wishing you all the best as you settle into your new home.
Best wishes,
The City Moves Team
Excellent service all round
Quick to respond and do delivery and for me to get my stuff out of storage. Great price and very friendly service. Thanks so much,
April 10, 2026
Unprompted review
Reply from CITY MOVES
We really appreciate you sharing your experience with City Moves. Thank you for your kind words and for awarding us five stars.
It is always our aim to take as much of the pressure out of moving day as possible, and we are so pleased that our team was able to make a positive difference to your move.
Thank you once again for choosing City Moves and for recommending our service. We wish you all the very best for this exciting new chapter.
Warm regards,
The City Moves Team
Stress? - none with City Moves
City Moves made the move go smoothly. They took down our wardrobes and reassembled them in our new house. All our possessions were moved within a few hours and with the care and attention as if the things were theirs! Would highly recommend. Thanks City Moves
April 15, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your brilliant feedback and five-star rating.
The City Moves team works hard to provide a friendly, careful and dependable service from the first enquiry through to the final box being placed in your new home. We are delighted that this came across during your move.
It was a pleasure to assist you, and we truly appreciate your recommendation. Wishing you all the best as you settle into your new home.
Best wishes,
The City Moves Team
Excellent service
City Moves delivered an excellent service from beginning to end. They were very accommodating with our dates and specific needs, and their communication made the whole process smooth. The team arrived punctually, handled all our belongings with great care, and completed the move without any incidents. Everything was placed exactly where we asked, and the movers were friendly, professional, and efficient throughout.
Very grateful for their support — highly recommended.
April 15, 2026
Unprompted review
Reply from CITY MOVES
Thank you for your fantastic five-star review and for trusting City Moves with your move.
Our team takes great pride in looking after every customer and their belongings with care, so it is lovely to hear that you found the service helpful, efficient and professional from start to finish.
Your feedback is truly appreciated by the whole City Moves family. We hope you are settling into your new home beautifully.
Best wishes,
The City Moves Team
City Moves were very accommodating of…
City Moves were very accommodating of our late move date and went above and beyond to secure the date for us. On the day, a car hit the removals van after it had been loaded. This delayed the process by about 2 hours as the boys worked quickly to get things switched into another van. They worked tirelessly to get us into our new property.
We utilised the packing service as well and they were very efficient and personable.
We were recommended City Moves by a friend who had used them 6 months earlier and would highly recommend them.
Thank you!
April 2, 2026
Unprompted review
Reply from CITY MOVES
We really appreciate you sharing your experience with City Moves. Thank you for your kind words and for awarding us five stars.
It is always our aim to take as much of the pressure out of moving day as possible, and we are so pleased that our team was able to make a positive difference to your move.
Thank you once again for choosing City Moves and for recommending our service. We wish you all the very best for this exciting new chapter.
Warm regards,
The City Moves Team
Excellent in all areas
Incredibly friendly team, super efficient and well managed, they got stuck in at both ends of the move while always taking care with the contents and the property.
Was absolutely delighted with the whole experience and would happily recommend
April 1, 2026
Unprompted review
Reply from CITY MOVES
Afternoon Jack, thank you very much for your review. We are so pleased to hear we was able to provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Really good team
Really good team. The guys asked all the right questions but equally just grafted and got on with the job.
We moved from a bit of an awkward house below road height so all the steps wasn't pleasant for them either.
No breakages, and I barely lifted a finger. The team reassembled the furniture and beds the other side too - this saved me hours!
Thanks again guys
April 2, 2026
Unprompted review
Reply from CITY MOVES
Morning Matt, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
★★★★★
★★★★★
They were incredibly flexible with our schedule, made the entire process easy, and handled everything with absolute professionalism. Couldn’t have asked for a better removal company!
April 10, 2026
Unprompted review
Reply from CITY MOVES
Morning Chris, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Great communication throughout and all…
Great communication throughout and all very friendly. Nothing seemed a bother and made the house move seamless. Protected all parts of the house during move. Would highly recommend
March 27, 2026
Unprompted review
Reply from CITY MOVES
Morning Olivia, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Highly recommend City Moves
Highly recommend City Moves. They were able to accommodate our move at short notice helping to take away some of the stress of exchanging and completing on the same day. The expert removal team arrived on time and were extremely efficient, and took excellent care of our possessions. Thank you!
April 8, 2026
Unprompted review
Reply from CITY MOVES
Morning Ashley, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Professional and reliable
Professional and reliable, made the move easy. Very polite and friendly.
April 1, 2026
Unprompted review
Reply from CITY MOVES
Morning Donna, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Fantastic service
Fantastic service. Both guys were friendly and extremely helpful on the day.
Used this company 3 times now for long distance and short distance moves, and would highly recommend.
March 16, 2026
Unprompted review
Reply from CITY MOVES
Morning Mrs Tyrrell, thank you very much for your review. We are so pleased to hear we was able to provide you with the confidence to manage your move efficiently for a 3rd occasion. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Excellent moving
Excellent pre moving packing. On the day, fast and efficient in both loading and unloading. The four guys worked like troopers! And there were no breakages. Highly recommend!
March 17, 2026
Unprompted review
Reply from CITY MOVES
Morning Shaun, thank you very much for your review. We are so pleased to hear we was able to provide you with a great pack & move service and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Removal men were superb
Removal men were superb. Dai, Edwin, Justin were lovely. Very helpful.
March 24, 2026
Unprompted review
Reply from CITY MOVES
Morning Katrina, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
City Moves were exceptionally helpful…
City Moves were exceptionally helpful before the move, assuring us that they would manage any changes to the booking which made my wife and I feel at ease with the process.
As promised, City Moves were able to “price match” their services without hesitation.
On the day, the men had a big move, with two lorries and some very heavy furniture. Without complaint or any damage to belongings, they worked very hard to make the move as stress free as possible.
March 27, 2026
Unprompted review
Reply from CITY MOVES
Morning, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Polite, friendly, professional and patient
City moves helped us in February - could not rate the service any higher. The guys were polite, friendly, professional and patient. Everything arrived safely and they were so respectful of both properties. Thanks so much for your help!
February 25, 2026
Unprompted review
Reply from CITY MOVES
Morning Alice, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.