City Relay Reviews 

2,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent locations of the properties, often highlighting their proximity to major attractions, public transport, and vibrant areas. Many people appreciate the high quality of the accommodations, noting that they are clean, well-appointed, and fully equipped with everything needed for a comfortable stay. Reviewers consistently praise the staff for their helpfulness, professionalism, and responsiveness, making check-in processes smooth and communication effortless. However, some people mentioned concerns regarding a lack of transparency, organization, and overall professionalism in the company's operations.

What people talk about most

Location

Clients share positive opinions on location, with many reviewers highlighting its convenience and excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their responsiveness, professionalism, and... See more

Service

People report positive experiences with service, with many reviewers expressing delight and satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the cleanliness and tidiness... See more

Facilities

Users describe positive interactions with facilities, often highlighting the cleanliness, comfort, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thoroughly enjoyed are stay in Stoke Newington through City Relay. Lovely accomodation, smooth process and easy to access with the Keynest system. Communications wise quick responses from City Rel... See more

Rated 5 out of 5 stars

The home is located in a beautiful neighborhood (Harlem Street). It’s an area known for its clean and peaceful atmosphere, with many of the country’s top doctors’ clinics nearby. Yet it’s only a 3... See more

Rated 5 out of 5 stars

We had an excellent stay at the Fulham Residences for 20 days. Check-in was smooth, the apartment was clean and spacey, furnished with new and stylish furniture and had a fully equipped kitchen. It pr... See more

Rated 5 out of 5 stars

This was an amazing location and an amazing apartment. There are three levels which allows you to be apart from your party or altogether on the first floor. The apartment was well equipped, the shower... See more


Company details

  1. Short Term Apartment Rental Agency
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Property Management Company

Written by the company

City Relay is the easiest way to make the most out of your property in London. Rent your property with us and enjoy a hassle-free life! We are London's most trusted property management company and letting agency well established since 2015. City Relay specialises in flexible letting where we blend short, mid and long lets to optimise your return which is usually 30% - 40% more than normal high street lettings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,407)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Obviously too short staffed - terrible admin, watch out

I have 4 high end flats in Kensington & Chelsea and tried to call this Company 4 times to speak to someone about Management services. The phone rang continously and was not answered. The next time for a long time and then someone who did not seem to know anything took a message. 3 times again I called - NO ONE replied. If they can't manage themselves it holds no hope for tenants and property administration - I was with Hostmaker for 7 years until they went bust owing me £7000 and do not want to get bitten again.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice stay !

Booked via Airbnb, a very nice stay. The team is extremely reactive and helpful.
The apartment in Marylebone was spotless and well equipped.
I won’t hesitate rebooking in the future!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Our team recently stayed at this Airbnb…

Our team recently stayed at this Airbnb while working on a local project, and we couldn’t have asked for a better experience!

The property was spotless, comfortable, and had everything we needed after long days on site. The beds were super comfortable, the kitchen was fully equipped, and the space had a real “home away from home” feel.

The host was fantastic, friendly, responsive, and made check-in and communication effortless from start to finish.

We really appreciated the thoughtful touches throughout the home and the quiet, convenient location. It made our stay smooth, restful, and stress-free.

We’d highly recommend this Airbnb to anyone visiting the area, whether for work or leisure and we’ll definitely be booking again next time we’re nearby.

The Team at A T Jones Building Services Ltd

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Cleanliness

Cleanliness, convenience, quiet, location. In short, everything.

Many thanks to Akim, who was professional, friendly and kind.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Was a great stay

Was a great stay! The apartment I stayed in was exactly as shown in the photos, was a great location, easy check in, clean and the service was fantastic. Would definitely recommend!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

The booking process was very easy

The booking process was very straightforward, and there was always someone available at short notice answer questions or resolve issues. The Appartement was very also clean and nice-so we thoroughly enjoyed our three-day stay in London/Peckham very much.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

I stayed in one of their apartments and…

I stayed in one of their apartments and it was spotless. Very clan, classy and it was very easy to communicate with the host. I couldn’t recommend more city ralay for a hassle-free accommodation.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great stay at Pelican Warf

I stayed at a flat at Pelican Warf in Wapping. Very beautiful flat with the most beautiful view. Spacious and well decorated. Quiet, peaceful area. About a 8 minute walk to the train. Shops and restaurants close by. I would stay here again. Host was very responsive and flexible.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Just what I was looking for!

I was in London with my husband, daughter and daughter's partner for a funeral. We needed a 2 bedroom place to stay for two nights close to the tube and London overground in Islington.

This flat in Highbury was perfect and had absolutely everything that we needed on our doorstep.

Akim who checked me in was professional, friendly and kind.

I couldn't have asked for a better experience and will be recommending City Relay to everyone I know.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

An amazing place to stay in Nottingham Hill

This was an amazing location and an amazing apartment. There are three levels which allows you to be apart from your party or altogether on the first floor. The apartment was well equipped, the showers were great and beds were very comfortable. The apartment is only walking distance from Notting Hill gate, the Underground subway, many pubs and bakeries, and anywhere you want to go. I would highly recommend staying here.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

We spent three days in London and the…

We spent three days in London and the apartment was truly excellent. Spacious, with hardwood floors and high ceilings. It’s located right next to a quiet park, yet just a few steps away from London’s vibrant nightlife. Everything with the host went smoothly and easily—from check-in to check-out. They even reached out to let us know we could contact them anytime if we had questions or needed anything. I can highly recommend this apartment and would book it again without hesitation. Thank you!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Cozy and Central Location next to Euston station

We had a wonderful stay, the apartment was very cozy, clean, and had everything we needed. The location is perfect, just a few minutes’ walk from Euston Station, making it super easy to explore London. The host service was friendly and responsive

October 15, 2025
Unprompted review

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