City Relay Reviews 

Good location, comfortable place to stay

Cosy apartment in a very nice location. We had everything we needed.

It was an absolute pleasure working with City Relay. From start to finish they made our search of the perfect flat a breeze. Securing a flat from the states was a daunting thought, but City Relay took the worries away. Their replies were always fast and we could not have asked for anything better. I HIGHLY recommend!

Clean and comfortable apartment, perhaps it could use a few dishes to make it more functional. Close to the metro and shops.

Nice house and beautiful neighborhood!

Pepys house is a gem. Really high end interior and amazing location.
The communication with city relay was very smooth.

Amazing property management company. Stayed at one of their Airbnbs in London. Particularly in King's Cross. It was the perfect place to rest in between activities as me and few friends came to London for an NFL match. It was very clean. In a great location. But the best part is how responsive they were to any questions we had. Very clear check-in/check-out instructions and offered flexible arrangements which were very appreciated. I will definitely stay at one of their properties again

Working with Rory was a delight. In fact all of the various people I have been involved with have all been professional, polite and highly responsive and tremendously helpful. Working with them has been very assuring especially as I am at a distance so trust is essential. Many thanks

Such a wonderful apartement in Little Venice. Spacious and comfy and most important close to everything. We will definitely visit again and we highly recommend City Relay to everyone. Staff very experienced and efficient in all matters. Only thing (minor) a bigger TV in the lounge maybe, as I am definitely in need of the news to my morning coffee 🤣🤣 see ya in the spring '26

Excellent service and a prime location. Promt service from the staff. We had a Nice view of a fox roaming the rooftops!

All good - as described.

Great expérience, the location was perfect. 5minutes walking of paddington station. The rbnb was clean with lot of Space. I stayed 1 week and it feel like my house for this short period ! Thank you

I had a wonderful stay! Amazing location the house was clean, very quiet at night.
The pics are the same as it is in person! Easy instructions of I had any questions the team were quick to respond and help! Highly recommend 😄

I rented a property in canary wharf for my trip to London Oct 10-15 2025. On my way to London, with approx 3 hours notice to check in, I received an email that the property had been double booked. There was little to no effort to help re-book my stay elsewhere. The options provided as alternatives were low end apartment buildings in low end neighbourhoods compared to the 2 bedroom, 2 bathroom flat I had originally booked. Huge scam. When I said I didn’t want to book the other properties offered for the same price as I paid for the canary wharf location, my booking was cancelled and I was ghosted and left to find my own alternate accommodations with hours notice. Beware!!

Great communication, conveniently located apartment, fully equipped. Would highly recommend.

Kelly has been helping me find my perfect home and she has been not only professional and timely but also kind, friendly, and welcoming. I would highly recommend Kelly and CityRelay for anyone searching for a home in London. Seriously the best!

Kelly at City Relay is so lovely! Professional, so kind to speak to on the phone and helpful! Finally a london lovely estate agent! X

Everything was fantastic

I used City Relay to stay an apartment in South Quay and it was fantastic! Communication was fantastic and the apartment was just mind blowing. Location was spot on and the views were exactly what I wanted. Thank you so much for everything! Look forward to using you again for my next visit.

Good location - close to Harrods - underground station. I recommend for people with kids / children or 3-4 adults.