City Relay Reviews 

2,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent locations of the properties, often highlighting their proximity to major attractions, public transport, and vibrant areas. Many people appreciate the high quality of the accommodations, noting that they are clean, well-appointed, and fully equipped with everything needed for a comfortable stay. Reviewers consistently praise the staff for their helpfulness, professionalism, and responsiveness, making check-in processes smooth and communication effortless. However, some people mentioned concerns regarding a lack of transparency, organization, and overall professionalism in the company's operations.

What people talk about most

Location

Clients share positive opinions on location, with many reviewers highlighting its convenience and excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their responsiveness, professionalism, and... See more

Service

People report positive experiences with service, with many reviewers expressing delight and satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the cleanliness and tidiness... See more

Facilities

Users describe positive interactions with facilities, often highlighting the cleanliness, comfort, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thoroughly enjoyed are stay in Stoke Newington through City Relay. Lovely accomodation, smooth process and easy to access with the Keynest system. Communications wise quick responses from City Rel... See more

Rated 5 out of 5 stars

The home is located in a beautiful neighborhood (Harlem Street). It’s an area known for its clean and peaceful atmosphere, with many of the country’s top doctors’ clinics nearby. Yet it’s only a 3... See more

Rated 5 out of 5 stars

We had an excellent stay at the Fulham Residences for 20 days. Check-in was smooth, the apartment was clean and spacey, furnished with new and stylish furniture and had a fully equipped kitchen. It pr... See more

Rated 5 out of 5 stars

This was an amazing location and an amazing apartment. There are three levels which allows you to be apart from your party or altogether on the first floor. The apartment was well equipped, the shower... See more


Company details

  1. Short Term Apartment Rental Agency
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Property Management Company

Written by the company

City Relay is the easiest way to make the most out of your property in London. Rent your property with us and enjoy a hassle-free life! We are London's most trusted property management company and letting agency well established since 2015. City Relay specialises in flexible letting where we blend short, mid and long lets to optimise your return which is usually 30% - 40% more than normal high street lettings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,407)

175 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The property exceeded expectations

The property exceeded expectations. It was exceptionally clean, well-equipped, and very comfortable. The location was convenient yet peaceful, and the host provided excellent communication and hospitality throughout my stay. I would highly recommend this property and would not hesitate to return in the future.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

A tranquil and charming place.

It was a family trip and really liked the cottage. It has that typical English charm with well-equipped rooms. I might not recommend it for elderly people or those who have difficulty with stairs, as there are quite a few and they’re narrow. The bathroom is perfectly adequate. The kitchen is fully equipped. It’s very well located if you’re looking for peace and quiet – a calm area with great connections.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Clean and convenient

Very nice studio apartment on Harley St. Clean and easy to navigate. Has all the essentials needed, as well as a wide screen TV and refrigerator, dishwasher, etc. Would stay again.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer experience

Akim offered extensive information and advice on managing my property, laying out all the options very clearly and transparently, he even came to see the place in person and meeting him was a real bonus in the quality of his customer service. Highly recommend City Relay!

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

We had an amazing stay at this apartment! Everything was super clean, comfortable, and exactly as described. The place had everithing we needed and more. The area is absolutely fantastic: vibrant, safe, and full of restaurants, shops, and places to explore. Highly recommended!!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant experience

I’m renting a flat in Hackney through City Relay and Gean has been managing my rental requests since I’ve moved in. Gean has been quick with my requests and have helped with everything so far, small and larger repairs and request as well.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic apartment in London

I decided to spend my family vacation in London. We were looking for an apartment for 5 people for a long time. After a long search, we came across the City Relay apartment. It was a bull's eye! Full professionalism in every respect. The cleanliness of the apartment at the highest level. The equipment, quality, decor and location will satisfy everyone. We are very happy with the wonderful vacation, and thanks to City Relay it was even better. Thank you and we recommend you to everyone who is looking for a wonderful, safe apartment at a good price.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

The apartment was great

The apartment was great. Good location and it had anything you might need. City Relay was very responsive and quickly replied for any minor issue or doubt

February 8, 2025
Unprompted review
Rated 4 out of 5 stars

Very good experience

Very good experience. Prompt help and clean well kept home. There was an issue with the door lock however we managed to solve this and staff were very prompt in responding and wanting to solve the issue

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

It ticks all the boxes!

The apartment was so conveniently located, a couple of street away from Bond Street shopping. As it’s on Harley Street is very close to all the clinics there, ideal for those going over to London for surgery etc. Apartment itself was very clean, modern, had every appliance you would need. When we meet the agent to check-in he spent a lot of time giving up tips and advice of what to see and do in London, this made the stay feel a little more personal, we definitely appreciated that! We will definitely be staying here again next time we’re in London!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of staying in this…

I had the pleasure of staying in this lovely, comfy abode for my first visit to London. The stay was on a lovely cobblestone street which gave it such a cozy ambiance. It had the necessary amenities needed for a satisfactory time. This location is also in the beautiful neighborhood of Little Venice, close to many shops and easily accessible via public transit both in and out of the location.

The host was very responsive as well! There was a power outage overnight and responded in minutes with a fix that worked in no time! For any first time visitors to London, I highly recommend this stay!

June 26, 2025
Unprompted review

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