City Relay Reviews 

2,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent locations of the properties, often highlighting their proximity to major attractions, public transport, and vibrant areas. Many people appreciate the high quality of the accommodations, noting that they are clean, well-appointed, and fully equipped with everything needed for a comfortable stay. Reviewers consistently praise the staff for their helpfulness, professionalism, and responsiveness, making check-in processes smooth and communication effortless. However, some people mentioned concerns regarding a lack of transparency, organization, and overall professionalism in the company's operations.

What people talk about most

Location

Clients share positive opinions on location, with many reviewers highlighting its convenience and excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their responsiveness, professionalism, and... See more

Service

People report positive experiences with service, with many reviewers expressing delight and satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the cleanliness and tidiness... See more

Facilities

Users describe positive interactions with facilities, often highlighting the cleanliness, comfort, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thoroughly enjoyed are stay in Stoke Newington through City Relay. Lovely accomodation, smooth process and easy to access with the Keynest system. Communications wise quick responses from City Rel... See more

Rated 5 out of 5 stars

The home is located in a beautiful neighborhood (Harlem Street). It’s an area known for its clean and peaceful atmosphere, with many of the country’s top doctors’ clinics nearby. Yet it’s only a 3... See more

Rated 5 out of 5 stars

We had an excellent stay at the Fulham Residences for 20 days. Check-in was smooth, the apartment was clean and spacey, furnished with new and stylish furniture and had a fully equipped kitchen. It pr... See more

Rated 5 out of 5 stars

This was an amazing location and an amazing apartment. There are three levels which allows you to be apart from your party or altogether on the first floor. The apartment was well equipped, the shower... See more


Company details

  1. Short Term Apartment Rental Agency
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Property Management Company

Written by the company

City Relay is the easiest way to make the most out of your property in London. Rent your property with us and enjoy a hassle-free life! We are London's most trusted property management company and letting agency well established since 2015. City Relay specialises in flexible letting where we blend short, mid and long lets to optimise your return which is usually 30% - 40% more than normal high street lettings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,407)

175 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The apartment was very clean and…

The apartment was very clean and comfortable situated in a peaceful location just off the Bethnal Green road. Easy access to central London by bus with the stop only minutes from the flat. Nearby plenty of cafes, restaurants and general stores.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Communications were always clear and they answered to my questions really fast. It was very easy to check in and out of the apartment. The apartment was clean, organized and in a wonderful location in London.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Bright and quiet Fulham flat

Bright, cozy, clean and well-stocked flat in a nice London neighbourhood. 10 minutes from the Fulham metro. Quiet and comfortable up to 4 people because it has a mezzanine where the sofa bed is located and the apartment looks bigger. Comfortable beds, even the sofa bed.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

fast communication

Overall, I had a pleasant stay here. I had a problem getting my key when I checked in, but the team quickly helped me resolve the issue. The communication was very pleasant.

September 8, 2025
Unprompted review
Rated 4 out of 5 stars

The apartment was in an excellent…

The apartment was in an excellent location a short walk from Borough tube station with a very hand Tesco Express underneath, minutes from Borough market and the shard.
Jaw dropping views from the floor to ceiling windows in the kitchen/living room.
Good communication with the city relay management team.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

a cozy home

the apartment is exactly as shown on the photos, it is a big advantage to have a lift in the building
kitchen and accessories are really good
bedrooms are comfortable and very clean
we feel safe inside
there are lots of cafe and restaurants around, and supermarkets
very close to underground and bus stops

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Nice family apartment central London

We had a good time with the family in the apartment. Contact with landlord was easy with quick response. We could leave our luggage before check in which was a plus. The apartment itself has everything we needed, spacious modern and comfortable. Surely will book again on our next visit.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

This flat was perfectly located

This flat was perfectly located. 5 mins walk from the tube station and Imperial War Museum. It was beautifully furnished, very clean and well stocked with everything we needed. It made our trip to London a very pleasurable experience. We will definately book it again. Thanks again.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible stay

Host was so communicative, house was so spacious, clean and with a relaxing atmosphere! The location was also perfect with local supermarkets nearby. I enjoyed my stay so much I will definitely be booking again.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

This was a home

This was a home
Had everything we needed
The space is so beautiful and I left some fresh flowers behind because I really loved the plants. Very beautiful and worth every penny spent

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Perfectly located and clean

The flat was perfectly located and spacious. Very clean and well stocked with everything we needed. They were responsive with our request for early check-in which made our first day more enjoyable after a long overnight flight. Our family of four enjoyed the outdoor garden and spacious dining and sitting areas. Highly recommend this property!

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Loved our stay!

This property is ideally located and beautifully appointed. Very comfortable beds and spacious main living area! We had 4 adults staying and never felt cramped or in each other's way.
The kitchen was well furnished, user friendly, and clean.
The large windows were fantastic for air flow and natural light. I might add a fan for the lower level bedroom to help with hot evenings.
Great area and easy to get to the tube and the restaurants etc.
City Relay was very responsive and helpful - they helped us with a last minute check-in and a super early check out -

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

The apartment is located in a very…

The apartment is located in a very convenient area for reaching the city's main attractions. It's very quiet, spacious, and spotlessly clean.
Communicating with the hosts was very easy and quick.
We'll definitely choose it again when we return to London!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Favorite AirBnB EVER

This place was our favorite airbnb ever!!(and we stayed in a lot of them!) A beautiful, clean, spacious apartment in an excellent location. Are hosts? We're very kind and available to answer questions. I highly recommend!!

August 19, 2025
Unprompted review

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