cityskinclinic.com Reviews 

69
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have been under Dr Amel’s care for a number of years. From my first consultation through to my ongoing treatment plan I have found Dr Amel professional, extremely knowledgeable and importantly flex... See more

Rated 5 out of 5 stars

Great experience so far, have placed about 4 orders over the last 10 months and have always had great service. Amel is super helpful and quick to respond to queries. The skin suitability process seems... See more

Rated 5 out of 5 stars

been a customer for over 2 years! I wish I'd started using tret when I was in my late twenties. Dr Amel is exemplary and very thorough in her assessments of how my skin is reacting to tret. have recom... See more

Rated 5 out of 5 stars

I've had a wonderful experience with Amel, who is thoughtful and quick to respond to messages. From initial consultation to my ongoing skin treatment, the process has been smooth. Fast shipping as we... See more

Company details

  1. Skin Care Clinic

Written by the company

City Skin Clinic is an online skin clinic offering genuinely custom prescription-strength skincare and hair loss treatments all from the comfort of your home. Our doctors treat a variety of conditions including acne, hyperpigmentation melasma, skin ageing and hair loss for men and women. The journey to great skin (and hair) starts here!


Contact info

4.8

Excellent

TrustScore 5 out of 5

69 reviews

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4.8

All reviews

(69)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Got rid of my acne…

So far I’ve had an amazing experience at the clinic! Skincare plans are very detailed and everything is explained to me perfectly. Amel is also fantastic at replying to my emails and enquiries (literally few hours or next day) which makes this whole experience 10 times better. I’ve struggled with acne for a while and I had been doing facials for some time (spent a lot more money) at another clinic, unfortunately with almost no progress. When I reached out to Dr Amel she was incredibly helpful and reassuring, explaining to me what actually helps my acne and formulating a skincare plan. She always answers all my questions! I’ve been following her instructions for 11 months now and I can honestly say that my acne is gone (with occasional breakouts). I’m beyond grateful!

December 15, 2024
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for this super generous review, it means the world!

Rated 5 out of 5 stars

Brilliant service and results for a great price

I've had a really good experience with Amel's skin clinic. It's so reassuring knowing the advice is coming from a dermatologist who has your best interests at heart, rather than a clinic that might just want to make money. The pricing for City Skin Clinic is great for the level of expertise you receive and the quality of the care, products and outcomes. My hyperpigmentation is definitely reducing and my skin is looking thicker and plumper already. Amel's also extremely quick to reply to any queries and very pleasant to deal with.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working…

⭐️⭐️⭐️⭐️⭐️ I had the pleasure of working with Amel at City Skin Clinic, and I can't express how grateful I am for her support throughout my treatment plan. She consistently provides quick and practical advice, making the entire process feel smooth and manageable. It’s clear that Amel genuinely cares about her clients I truly feel valued and special, and I highly recommend her services to anyone seeking personalized care!

November 3, 2024
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for this generous review and trusting us with your skin!

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Rated 5 out of 5 stars

Friendly and Trustworthy

Dr Amel is fantastic - she was very transparent in her call with me in terms of what she thought would be best for me, and has over the course of the year since always been very prompt and generous in her responses to my email queries. Highly recommended!

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience As Always

Dr. Amel is professional, kind, knowledgeable, understanding, and compassionate, which is hard to find in one person. She completely put me at ease with her professionalism, advice and knowledge when it came to prescribing tretinoin for my acne and for the treatment of my scars. Thank you so much!

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

City Skin Clinic

I have been very impressed by the service offered by City Skin Clinic which I've been using for the last 9 months for prescription skincare. Dr Amel can be relied upon to give trusted advice & guidance following a detailed and thorough assessment. The response time from ordering the products to receiving them is impressive. The treatment is making a huge difference & I would definitely recommend this highly professional company.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended online clinic

Such a great personal service for an online skin clinic. You really feel that Amel cares about your personal progress and always responds so quickly to any requests. She really seems to take pride in her profession. Repeat prescriptions are being dispensed and delivered very fast.

September 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Exceptional

Amel's exceptional service was a lifesaver when my previous clinic closed. Her friendliness, helpfulness, and prompt responses made the transition seamless.

I've been using the Clinic's self-formulated tretinoin for 6 weeks and am absolutely delighted with the results. My acne and congestion have significantly cleared, my skin texture has become noticeably smoother, and my skin feels incredibly soft. The brightness and clarity are remarkable. Unlike my previous tretinoin (Obagi), I've experienced minimal dryness, irritation, and soreness. This has made it so easy to use consistently without feeling the nightly dread or needing to constantly moisturise.

While I avoid applying tretinoin directly to the eye area, I've been pleasantly surprised to see my fine lines diminish and a brighter, lifted, and smoother appearance in the eye area. This is a testament to the formula's effectiveness and the Clinic's commitment to quality. Well done, Amel and team, on the brilliant formula and your outstanding service. I would highly recommend the Clinic for their professional service and effective products.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Dr Amel Ibrahim

I cannot recommend Dr. Amel highly enough! From my very first consultation, it was clear that she is incredibly knowledgeable and dedicated to her patients' well-being. As a person of color, I was particularly impressed by her deep understanding of how to safely and effectively treat skin issues like hyperpigmentation and fine lines in diverse skin tones. Her treatment plan has made a remarkable difference in my skin, and I appreciate her careful and personalized approach. The entire process, from scheduling an appointment to follow-up consultations, was straightforward and efficient, making the experience even more pleasant.

One aspect that stands out is Dr. Amel's commitment to continuous care. I’m grateful that I can send her progress photos every few weeks, which allows her to adjust my treatment as needed and ensures that I’m on the right path. This personalized follow-up is not only convenient but also incredibly reassuring. I have already recommended her to all my friends, and I truly believe anyone looking for a skilled, caring, and safety-conscious dermatologist—especially people of color—will be in excellent hands with Dr. Amel.

September 1, 2024
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for taking the time to write this wonderful review. It means the world and makes everything worth it!

Rated 5 out of 5 stars

I cannot recommend this City Skin Clinic Enough!

I cannot recommend this City Skin Clinic enough!
In an industry where many people offer treatments but have only basic professional knowledge, Dr Amel is highly professional and knowledgeable.
She truly has helped me get to the root of my skin problems and my skin is absolutely glowing now! I am very happy with my treatments…my skin never looked any better.
She is very knowledgeable about everything and gave fantastic information and advice that has been incredibly helpful in my day-to-day life.
As a medical doctor myself, I've been impressed by the depth of her knowledge and expertise. She's also very pleasant and I've come to trust her judgement and advice.
Highly recommend to anyone looking for a great experience

August 9, 2024
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for this wonderfully kind and generous review. Your feedback means the world!

Rated 5 out of 5 stars

Exceptional

The receptionist was excellent and understood the delicatness of the situation, and not only was offering a same week appointment but was able to accommodate within an hour of my call. ÈVERYTHING was over and done within 2hrs of initial call. Something that was a bother for years. I would highly recommend to anybody. Lovely staff, Lovely surroundings, very comfortable and very welcoming. thanks

April 22, 2024
Unprompted review
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Reply from cityskinclinic.com

This is such a lovely review but I think you have the wrong business (we're an online skin clinic specialising in prescription strength skincare). Would be great if you could move it to the correct business since I'm sure they would love your wonderful feedback :)

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Rated 5 out of 5 stars

Amazing experience

Amazing experience! Dr. Amel is highly competent and provides spot-on advice. I could not be more happy with their support and service.

December 5, 2023
Unprompted review
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Reply from cityskinclinic.com

Thank you for this incredible review It means everything.

Rated 5 out of 5 stars

I've had a lovely experience at City…

I've had a lovely experience at City Skin Clinic. I contacted them for help with my acne and had an appointment with Dr Ibrahim. She was really nice and prescribed me tretinoin. I have since seen a massive improvement in my skin. Thank you!

December 9, 2023
Unprompted review
Rated 1 out of 5 stars

FILLER POSITIONED WRONG (long term damage lymphatic system)

two years ago I went for a consultation for a tear through filler - the Doctor Reena ( I think she studied Dentistry!!) reassured me it would not be visible and that she did it thousands of times and that I was certainly a good fit for the treatment.
she then toke a school ruler - the cheapest one available and fairly worked out, and bluntly toke some measurements, she then filled it in in the wrong spot which has caused swelling and over the time a damage to my under eye lymphatic drainage, it is common when it is positioned too superficially and there is no way to cure it, I wake up with bags under my eyes, purple and grey. I went to see two plastic surgeons to seek help, both said there is little I can do, two years later I am still looking worst then if I had aged 10 years in one go. I contacted the beauticians and they tried to blame it on my face structure, saying my lower part of the face is not full enough, something which two plastic surgeons have never even heard of and completely dismissed as non sense, I have been in contact with City skin Clinic for two years asking for more info on what they said (aka being my fault as the filler moved- it cannot move) and I never got any answer. I asked refund as this is a mistake made by the unprofessional beautician but they avoid replying. PLEASE DO NOT GO HERE, CHOOSE A PROFESSIONAL who understand FACE ANATOMY! I will be sending all this info and evidence to the customer s rights at GOV.UK, and then even if it means loosing more money due to irresponsible beauticians, I will. seek legal advice. these is not a serious practice and your face is FOREVER, DO NOT RISK YOUR FACE.

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend - great results and excellent service. Very personalised treatment!

May 12, 2023
Unprompted review
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Rated 1 out of 5 stars

Unprofessional set up - felt like I walked into scam

Unprofessional set up with clearly very young staff who dont know how to manage a client facing business. Jazzy website with lots of availability for a reason. I spent 15 mins finding them because their 2 reminder emails didn't have a street address and neither does their calendar attachment. after getting there finally there is no receptionist.Theyve rented one room in a marylebone address but this not a clinic in any sense.

May 5, 2023
Unprompted review
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Reply from cityskinclinic.com

We’re sorry that you were unhappy with your experience Riddhi. However this review is both unfair and incorrect. Firstly the appointment confirmation email clearly stated the instructions for which bell to ring on arrival. We make it very clear on our website that we are located within a building with multiple other clinics and none of our clients have ever had a problem with this. We have both a general receptionist and clinic manager who were very welcoming to you and unfortunately you were rude and abusive to them. When our doctor simply asked you to treat the clinic manager with curtesy you continued to be rude and abusive. We value all our clients and since we opened in 2016 we are proud to serve clientele from across a wide range of backgrounds and ages. Our clinic delivers high quality treatments and services and the only request we have is our clients treat our staff with the same respect and dignity they afford you. Everyone has the right to do their job without fear of harassment and abuse.

Rated 5 out of 5 stars

Non-surgical rhinoplasty (Dr Jasani)

I underwent non-surgical rhinoplasty by Dr Jasani in City Skin Clinic on 06/01/2023. I am very pleased with my nose profile and would like to share my gratitude to Dr Jasani for her exceptional skills – both clinically and with communication as I am mindful that I was particularly anxious pre-procedure(!) She is patient-centred, addressed all of my concerns and ultimately delivered what I had wanted from the outset of the consultation. Highly recommend City Skin Clinic — and Dr Jasani in particular! Thank you!

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and treatment

I was looking to do dermal fillers in my cheeks & profhilo to help against my excessive dry skin. This was my first time. I contacted City Skin Clinic after reading their reviews. My experience with them was excellent and very professional. I was carefully guided through every step of the process, given clear information about what can be expected, side effects, and expected (and not expected) results I could get, and the treatment was very professionally executed. I can highly recommend City skin Clinic.

January 5, 2023
Unprompted review

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