Excellent. I had a delivery from Wickes Brentwood (Order No.703527178) of three sheets of 1.2mx2.4m plasterboard. The delivery guy was superb, he brought the sheets right to my front door with only a... See more
Company replied
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See what reviewers are saying
Amazing service from Leeanne Gaylor. Leeanne has excellent manners and always brings a positive atmosphere wherever she goes. She is consistently cheerful, friendly, and welcoming, with a warm smile... See more
Company replied
This was a late booking but CitySprint worked hard to fit in the request as quickly as possible. Driver G02 was courteous, friendly and enthusiastic. The van was carefully, efficiently, and quickly pa... See more
Company replied
Ricky was an absolute star today. Not only did he deliver my tiles, but he also brought them inside the property, which was really appreciated. He was extremely friendly and took the time to chat, sh... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
Unit 3, Anderson Road, IG8 8EU, Woodford Green, Woodford, United Kingdom
- 020 7473 7671
4.6
Excellent
106 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Always perfect
Daniel is always efficient, never had a problem with our deliveries. Always speaks to the team to see how we are and wish us a good weekend.
Thank you for being amazing!
January 24, 2025
Unprompted review
Reply from CitySprint - London East
Good afternoon Sam,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Katrin is so lovely and helpful
Katrin is so lovely and helpful. She always comes in to the surgery with a smile on her face and is a real pleasure to have Katrin coming into the office every week to drop off our notes! Thank you Katrin!
January 24, 2025
Unprompted review
Reply from CitySprint - London East
Good afternoon Paige,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Daniel (MD01) Always happy and smiling…
Daniel (MD01) Always happy and smiling and very polite when he comes into the Falcon Road Medical Centre.
January 23, 2025
Unprompted review
Reply from CitySprint - London East
Good afternoon Linda,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
We look forward to our courier Daniel…
We look forward to our courier Daniel who brings our Medical records
Always Jolly and cheerful
And kindly takes our bags for collection even if there's quite a few
January 23, 2025
Unprompted review
Reply from CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
In general great experience good…
In general great experience good courier called Daniel (MD60)
January 23, 2025
Unprompted review
Reply from CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
I had an amazing experience with this…
I had an amazing experience with this company and a special thanks to the very polite and helpful driver,Douglas!
December 27, 2024
Unprompted review
Reply from CitySprint - London East
Good morning Jonata,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Thank you so much
Thank you so much! The drive Douglas was absolutely nice! And my parcel was delivered in perfect order!
January 6, 2025
Unprompted review
Reply from CitySprint - London East
Good morning Jonata,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Weekly courier Daniel
Daniel is friendly, fast and efficient at his job. Always kind to staff.
January 23, 2025
Unprompted review
Reply from CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Our courier Daniel MD60 is always…
Our courier Daniel MD60 is always helpful and polite
January 23, 2025
Unprompted review
Reply from CitySprint - London East
Good morning Charlotte,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Always polite helpful and courteous…
Always polite helpful and courteous also engages well with all staff
January 23, 2025
Unprompted review
Reply from CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Daniel (MD01) was very professional and…
Daniel (MD01) was very professional and good service.
January 23, 2025
Unprompted review
Reply from CitySprint - London East
Good morning Ed,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Friendly and efficient driver ( Daniel)…
Friendly and efficient driver ( Daniel) , always polite and helpful.
January 23, 2025
Unprompted review
Reply from CitySprint - London East
Good morning Mark,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
daniel was very friendly such a…
daniel was very friendly such a charming young man
January 23, 2025
Unprompted review
Reply from CitySprint - London East
Good morning Louise,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Weekly visit from our City Sprint Courier
Douglas is a very cheerful and pleasant guy who visits us weekly. Great service, always rushing about but has time to say hello, nothing is too much trouble.
January 22, 2025
Unprompted review
Reply from CitySprint - London East
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Douglas is always reliable and cheerful
January 22, 2025
Unprompted review
Reply from CitySprint - London East
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Friendly and reliable courier Sidney
Friendly and reliable courier Sidney
January 21, 2025
Unprompted review
Reply from CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Great service from Sidney!
Sidney is a very cheerful and helpful courier, it's always a pleasure to see him :)
January 16, 2025
Unprompted review
Reply from CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Drivers adding additional waiting times…
Drivers adding additional waiting times and overcharging always without any justification or previous notification. Be ready to be charged extra. You arrange a bike and they’re sending a van. Plus, going around town and delivering god knows what to where knows what until they finally drop off at your dedicated destination.
November 6, 2024
Unprompted review
Reply from CitySprint - London East
Good morning,
Thank you for taking the time to leave a review.
I am sorry to read of your experience, I will be attempting to make direct contact with yourself to obtain further details.
With thanks,
Ben
A very poor service
A very poor service. They rang my phone to say they were parked on the street. I couldn’t answer my phone and they drove off. Never bothered coming to the house to drop the item. When tried to reschedule, the guy didn’t seem to care. No apologies but rudeness.
October 9, 2024
Unprompted review
Reply from CitySprint - London East
Good morning,
Thank you for taking the time to leave a review.
I am sorry to read of your experience, I will be attempting to make direct contact with yourself to obtain further details.
With thanks,
Ben
Lack of communication, customer care absent, poor service
I booked a few days in advance to collect at 3:30 PM. On the day of the collection, while waiting inside the building, I received an email stating that the delivery had been completed. However, the courier hadn't arrived, nor did I receive any call regarding his arrival, either before or after. Customer service was unavailable both by phone and chat, and they only replied two days later, claiming the courier couldn't find anyone for the collection. I ended up booking with another company the same day, whose tracking policy is far more reliable and transparent.
The first time, I received excellent assistance over the phone when making the booking and after, even for a small parcel, the job was done perfectly. Instead, this time, for a bigger one, it has been the worst experience I’ve ever had in all my moves across London.
October 2, 2024
Unprompted review
Reply from CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, I am very sorry to read of your experience.
I will attempt to make contact with yourself directly.
Many thanks and kindest regards,
Genevieve
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