CJ Pony Parts Reviews 

I want to provide an update on my review. Since I posted on 03-12-2023 CJ Pony Parts, specifically Barbara Chastain have worked with me to resolve my issue. Barbara was a complete professional and completely corrected the problem within a few days. Thank you Barbara.

This companies customer service is horrible. First off the description on the parts I ordered were deceiving. At the top of the description it states this product fits year, make & model of my vehicle. At the very bottom of the description it states except vehicles with running boards. I will admit I didn't read the fine print, but the way they laid the information out was certainly deceiving. I was able to get someone on the phone after waiting on hold for 30 minutes and Brad was less than helpful. Not only did he not seem to care that I was having an issue, he got rude when I was asking him questions. I full transparence, after Brad raised his voice a little, I used a few 4-letter words that I probably shouldn't have at the time. Regardless, CJ Pony Parts, you are leaving in Amazon's world and you might want to start acting like it before you become obsolete like so many other companies.

Worst online experience I ever had. Ordered a bed liner for my truck. They sent the package to someone else in another part of the state. After a week of waiting, they said they were sending another. Received a mutilated box with two steel rails----no bed liner. Again, they said they were sending another. And again, they sent the package to someone else. I asked if I would ever get the product I paid for. Without explanation, they refunded my money and falsely stated I returned the product. I can't return a product I never received. By simply sitting and waiting for a product I paid for, I mysteriously became a headache to them and they decided they didn't want me as a customer. Also, this fiasco wasted over a month of my time dealing with them and FedEx tracking.

Purchased a shift indicator for a 86 Chevy square body and it broke on the first use. I put the 37 year old one back in because it still works. I was just trying to dress it up a bit. I did not try to get a refund for $48 it's just not worth my time and I needed to get it back on the road.

During a two year complete restoration of my 1973 Bronco, I ordered multiple times from CJ Pony Parts to include a new steel hood. When the shop was finally ready to replace the hood and put the truck into the spray booth, the shop opened the box to find a Mustang Floor Panel not a Bronco Hood for the 66-74 model. When I called to get the situation fixed - I waited 1:20 on hold waiting to speak to a sales rep who informed me that they were not responsible for replacing the hood as it was past their warranty window. I spoke with a supervisor the next day and was given the same BS excuses of CJ Pony not responsible for shipping the wrong part in the first place. I'm out another $500 on a new hood and will have another month waiting to get this project finished. I've had the Bronco since 1993 when I was just starting my military career that only ended in 2020. I learned in my 30+ years in the service, you are a man of your word or you are nothing. I will never order from CJ Parts again, and recommend you do the same. CDR Dan O'Shea (SEAL) USN (ret)

Not a big fan of CJ pony parts. First time ordering from this site and it wasn’t a pleasant experience. I never received my parts I order and now I have to eat the cost ($217). Customer service Is also a problem. Don’t waste your time, go to American muscle.

I hate to write this about a company, but this is one of the worst regarding customer service. I ordered a few products on 22 Nov 2023 but did not receive one item, so I contacted them via the website. I prefer this as there is a record of communication. I was working with the customer service rep and was told that a part would be sent to replace the missing one. I thought this was great, and they were going to pull through. I was notified on 28 Nov 2023 that the vendor was sending a new part out. No info until 07 Dec 2023, and after I contacted them again, I was told that it was back ordered until 15 Dec 2023. I appreciated the update and notified CJPonyparts that I decided to file a Paypal dispute, which protects me in case the part does not show up. Immediately I was contacted by Emily D (fraud specialist), who said they could not communicate with me due to the dispute.

The rest of the conversation was held on Paypal through the dispute process with a very snarky customer service rep. First, I was told that the part was shipped, then they said I never paid for it because it was a back-ordered part, then after I explained the whole situation again, they said well, "it's my fault for disputing." After all, is said and done, PayPal reviews all the information from both parties and errs in my favor. I was refunded the amount of the part (from Paypal) but not including tax. CJ pony parts canceled a few items I had ordered that were still on backorder, and now they have canceled two more of my orders. I contacted them today to request information, and they stated, "When a customer disputes a charge with us while the dispute is still active, the account will temporarily be locked. If the dispute comes back in the customer's favor, their account will remain locked until the disputed amount is paid back to us. In this case, your account will remain disabled since the dispute came back in your favor. To be able to continue placing orders with us, $297.99 is owed to your account." Buyers beware of this business. If you use a protection service like Paypal and are favored with the results, the company holds it against you.

Ordered a Christmas gift and unfortunately I trusted the search engine with everything about the vehicle entered correctly and received the wrong part. Don’t expect help returning bc I was quoted $170 to ship back

I ordered the J&L Oil Separator Kit 3.0 Black Anodized Driver Side from them and when I received it the plastic piece on one of the lines to the catch can was broken. I got a return authorization and sent them a pic of the part. When they received it I was told that I must have broken it so I would not be receiving a refund. Asked to speak to there manager/supervisor (Scott) but he never had the curtesy to call me back. When I received no satisfaction from them I went to PayPal since that's how I paid. PayPal got my money back (thank you) but now CJ Pony Parts will not sell me anything because of the chargeback. As a consumer this is not how you treat your customers (like the bully on the block) and I recommend to anyone who is thinking of buying from them be careful.

I live in Australia and have a beautiful 1994 convertible Mustang. I think? It's done a head gasket one side. Stupid me I jumped to soon and ordered a full set of gaskets from CJ Pony parts. I tried to cancell the order within hours with PayPal and CJ Pony. None was successful. The cost of the set was OK even in US $$. I objected to the cost of shipment twice the cost of articles. I was told ebay set freight cost which I question. When it arrived the actual set was in a small box shipped in a huge 3 times the size. Was this to inflate freight charges. Cost me in the end A$535.00 Will never deal with this company again.

I ordered seals over 200 dollars worth, my order was cancelled, I contacted CS, talked to Stacy, I needed my product for a customer, so I was assured it was cancelled, and ordered elsewhere, then 2 weeks later I was charged again and sent part, so I try to get a refund, and they won't send me a return label to ship back, so I have to pay more shipping, I will Never do business here again, if I can't get a part anywhere else but here, I'll refuse to Ever get anything from here.

I've called SEVERAL times, I have already Emailed SEVERAL times, I have to pay to ship back to you, after I've already paid to have it shipped, Do you not provide return shipping labels,???After YOU cancelled my order, Then Charged me again!!!!!

You don't really know what kind of business you're dealing with until you have a problem and get to see how they handle it. Based on that test, CJ Pony Parts is a good business.

I ordered a Distinctive Industries Black Vinyl Package Tray With Speaker Holes. It arrived a little banged up (thanks OnTrac), but also had manufacturing defects - visible little lumps of something underneath the vinyl. Contacted CJPP and provided pictures. Their response? No problem, we're sending you another one. And they did; the second one arrived in perfect condition and had no obvious defects.

That's the best I could ask for, and this review is my way of saying thanks.

I've used CJPonyParts for over 10 years and have spent thousands of dollars there. I'm not a new customer. They have always been so great to work with. The past few orders have been fails though. For example, I have an order that shows, "Processed" on Nov 8, but no update and today is the 30th. I sent a request via the useless chat bot for an update, no response. Customer service seems to be going downhill and that's such a shame. I'm not sure what the issue is, but for me, CJPonyParts is such a valuable asset as I rebuild my car and I need them to be better.
UPDATE #1: Adding 1 more star to my review. Barbara responded to me 11/30 with an update on my order. Still doesn't fix the customer service issues that are ongoing, but one thing is certain, CJPonyParts remains the definitive source for Mustang parts. I hope they will listen to their customers and drive customer response improvements. Thank you, Barbara, for the response.
UPDATE #2: I returned the headlights to CJPonyParts per instructions and was told the correct headlights were probably 3-4 weeks out, which I completely understand. However, I was really excited to see the next day, headlights shipped!! They arrived today and not only are they the wrong headlights....they are the EXACT ONES I JUST SENT BACK. They simply turned the box around and shipped me the same wrong box. Downgrading my experience to a 1. I'm so very frustrated at the decline of an awesome supplier.

Cannot reach out to them! Waited 6 hours on phone. This company is horrible ! They sent me my trim molding for my 63 Chevy , package nice however part was damage and I'm trying to return it. Who ever package it knew it was damaged and shipped it out like that. They can keep the 62 bucks and kiss my butt. Never I mean never deal with these people again. (415)308-8331 let's see if they call now!

Ordered an intake back on July 14 and have still not received it. I have tried emailing and calling CJ pony parts for a month now and have yet to talk to a real person as I don’t have time to wait on hold for 2 hours. I just want to know where my part is

Doing a fastback conversion.ordered side frame kit for both sides.left side kit is missing one piece.trying to just get one piece sent out.now they want me to send whole kit back.problem is I have b pillar welded in already.why can't they just pull a part out of another kit and send that back to dynacorn.spend alot of money.all good till you need customer service.Rick Proehl

I have not heard from you since payment of my order. i have tried to get a response from you about delay, partial delivery, and latest cancellation. Without any success. You have my Money, i have no parts.
Can't recommend your CJ Pony Parts to anyone.

Ordered right from there web sight. Brake shoes to fit a 1965 mustang with a V8. Apparently there are two sizes???? Cj pony parts said they would knock 10 percent off the new order???? Three hours of spreading springs ect. To take it all off and wait on there dismal phone system.

I have had a problem with a LED tail light that hasn’t been resolved yet. It doesn’t work when the parking/ headlamps are on, and the other tail light works fine.
I am done trying to get the one light replaced, after trying many times to resolve the issue. I am not going to use them for any parts in the future, nor will I recommend the company as well.

Against warnings on several mustang forums, I've used CJ Pony parts for the past few purchases. Everything has gone smoothly until a recent purchase. I purchased a ACP radiator that included the radiator, hoses and clamps for one price... A few minutes after I purchased they charged me again for the hose clamps even though they were part of the original package. I tried to contact support but they were rude and said they couldn't void the second charge. I won't be buying anything from them anymore. Better to stick to summit racing or NPD they have better customer service.

I've spent a lot of money with this company. Many of the purchases were just what I needed, however handful of purchases have resulted in inferior products and I've left appropriate reviews. Unfortunately they are never posted and emails and calls are not answered. Buyer beware. Your reviews may be censored.