CJ Pony Parts Reviews 

Honestly CJ Pony Parts only gets the 1 star because when I placed my initial order it got to me fairly fast. However, we decided not to fix the car that the parts were for. They were still packaged in the box the way we received them. I contacted them online about a return and was sent one email stating how to complete the return process and then another email with a ticket number saying if I had anything to add reply to the email. I replied asking them to grant an extension on their 60 day return policy; I have worked in customer service long enough to know exceptions can always be made. I got no response back to the email.

Yesterday I called them and was on hold for awhile. I requested a call back from them; when I got the callback it was just dead air. Shortly after I got some email saying they were working on my ticket. I called again this afternoon to try and speak with someone. I stayed on hold this time and after several minutes the automated system asked me to rate the representative I spoke with, but I NEVER actually spoke to anyone. So then I called again because the call before hung up after the rating part. FINALLY I get to speak to someone! After I explain I bought the parts for my husband's birthday, they weren't taken out of the box I just would like to have an exception made to return them. She said that I was told no exception could be made and I told her I never even spoke with anyone. She then preceded to tell me I was sent an email informing me they couldn't make an exception. Which, I did get one after I spoke with this representative. I was like so now you guys are just going to leave me sit here with over $500 in parts I have no use for and she told me to sell them online! I asked to speak to a manager and was told they will call me back. So far I haven't received a call back and I'm not holding my breath. I have however received numerous emails stating my problem has been resolved, which it has not! BUYER BEWARE IF YOU PURCHASE ANYTHING FROM CJ PONY PARTS, THEIR CUSTOMER SERVICE SUCKS!

ordered a oil&filter kit. Oil came ok in box. Filter came 2 days later in envelop,all beatup. The oil filter showed that someone had tried to install it and then returned. Call, was told they would send form,for me to take picture and fill out, then they would review the clain for a replacement filter. I told them to forget it Iwill eat cost of filter. Dont do business them. Long wait time on phone

Not even worth a 1-Star review. EVERY SINGLE purchase with CJ Pony parts has been an utter nightmare. Why even advertise parts on the website if they are on back order with no available ETA?? Last week CJ Pony demanded full payment (partial payment was made according to the amount that reflects when a part becomes available) for an order where all items were on back order, with a threat to cancel the order if not paid. Paid for the order only have it cancelled anyway because the back order parts have no available ETA.
THE WORST communication system to ever exist. If Sierra Madre sold Mustang & Chevy parts I would buy from them in a heartbeat. For a lack of better words, CJ Pony Parts SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I ordered a console for my father’s birthday. The order went through fine. I got an email the next day asking for me to call because there was a payment issue. Then, I got an email that the issue was resolved. I saw the payment pending, but decided to call back. Apparently, it is company “policy” that first time customers cannot ship to a different address. This was nowhere to be found on the website, and nowhere posted when I did my transaction. After working with a customer service rep, who could not explain why I got the resolved email, I had no choice but to get the part shipped to my house. My father has had plenty of problems with CJ’s, and surprised he ordered again. I WILL NOT recommend their parts, products, or customer service to anyone.

Ordered a glass kit from CJ’s, ( windshield and 4 side windows), at time of order it said 3 weeks delivery time, after multiple inquiries and promises it arrived 4 months later. It was a box with a broken windshield in it , no side windows ,so not a glass kit like I ordered. Spoke with someone at CJ’s and they said they would refund the money which they did, I told them I had ordered the glass kit because I needed the windows for a car I was building and they really didn’t seem to care that I had waited that long and now have to start all over. Now the price is 300 bucks higher. I had asked to speak with a manager about this but apparently they are to busy to deal with customers. A ram air plenum was also damaged in the shipment that I haven’t been reimbursed for as they say I have to spend a half an hour breaking it into pieces and send them pictures. I buy a lot of parts from various US suppliers and CJ’s is by far the worst customer service, they could learn a lot from Summit Racing, LMC truck or NPD, all great if you run into a problem.

I purchased a Defective Unit from CJ Pony Parts and I called them & they responded back to me right away. I was asked to send pictures and a video of the issue with the unit. I sent the video but they were unable to open the link and my phone wouldn't allow me to send the video, saying it was too big. After speaking with Alondra ( who was VERY HELPFUL but was unable to resolve my issue, I got a manager on the phone, his name is Scott and He was VERY HELPFUL as well. Both people were very PATIENT & UNDERSTANDING. They resolved my issue and Gave me a REFUND on the DEFECTIVE Unit that I purchased. Because of the GREAT CUSTOMER SERVICE, I will consider them again in the future.
Thankyou CJ PONY 🐎 PARTS.🙏🥰

These guys are super slow at everything. My first order took 1 month to get, I said I would never order anything from them again. My own stupidity I did. So I needed a trans fill tube I couldn't find anywhere. I order it and 2 weeks later no show, I email them to cancel my order and think thats it won't order from them again. Nope the part comes a few weeks later and charged me for it. Worst company to do business with. It won't happen again.

I ordered a complete disc brake conversion kit, followed its instructions that it needed upgraded wheels so bought all new wheels as well. The kit did not work with the wheels it said it would. I called, no return. Called again, talked with someone and they sent extended lug studs and wheel spacers. This was after they talked with their tech that this would resolve it. Wheel studs worked, spacers still didn’t correct it. I called back again, was told those things were sent to me as a no charge “courtesy.” Wait, I followed their descriptions and did it the right way, it is not my fault they didn’t get it right to begin with. That being said, I was told I would now need to pay for the new spacers or go to a parts store and buy them there. I said no and wanted to speak with a manager. Was told thanks for the call and hung up on. Very unprofessional and disappointing. I spent thousands with them working on a ground up, I’ll be looking elsewhere now.

I emailed Cj Pony regarding a defective part I purchased and they responded quickly at first asking me to send pictures of the defective part and what i would like to do regarding the part whether it would be replacement or money back. I responded back with pictures and asking for a replacement of the part but I haven't heard back in over a week. I emails back asking for a update and nothing. The least they can email me to kick rocks and forget any kind of replacement. Customer service isn't the best when it comes to getting ahold of them. I will be getting be purchasing a new replacement part from somewhere else. I know they don't care to lose a customer and it is what it is.

Im finally happy with cj pony, they have been in contact with me over the past week, they contacted vender who is going to send me another pair of side vents for my ford raptor, the fitment was terrible on first set, hopefully this set will work, thank u cj for keeping me in the loop on status 👍

After an unexpected issue, Barbra from CJ Pony Parts immediately solved my issue upon contact. I greatly appreciate her assistance with an issue that was USPS delivering issue. I am now awaiting to receive my new order.

I like to commend Cj Pony parts for reaching out and dealing with my issues. Turning a negative into a positive.

Thanks for the prompt attention to this matter.

Place a order for fasteners for the fender liner for my 2005 Mustang. I was shipped the completely wrong parts (Someone else's parts - even had his packing slip)
Waiting for them to make good and ship the correct parts and refund my shipping.

UPDATE Bought a part to be shipped to the UK. FedEx failed to deliver the part Mustang SN95 scoop (they admitted fault) and told me to instructed the shipper CJ pony to make a claim. CJ pony escalation department dealt with my claim within less than 24hrs and a new part was sent out immediately. Very efficient customer service.

I ordered a set of wheels that arrived damaged and with defects on the finish/paint. This should be a simple return but CJ's has been extremely difficult to work with on returning the items and nothing is good about their customer service. It's been 12 days and they still haven't authorized the return... it's getting to the point I need to file a credit card dispute. I have been ordering numerous parts with them over the past year since I got my mustang, it was fine but if you have any problem with your order expect a huge hassle to resolve an issue that wasn't your fault. I WILL NOT be giving them any more business and will let others know about my experience.

I ordered $1100.00 worth of parts, consisting of 2 "kits" that were supposed to contain all necessary hardware. 3 boxes arrived, all badly damaged. 2 were broken open and only had 1 part each... the packaging was massively insufficient for the weight of the parts and both parts within were damaged. No "kits" all mounting parts missing. I contacted their "customer service"... no phone agents available. No "chat box" reps available. I'm reduced to sending emails to try to get satisfaction. This company is far more interested in marketing than in satisfying customers with legitimate problems... Never again.... never again

Literal theft has occurred.

In November of 2021, I purchased door panels for my 1972 Ford F250 at $571.60. Immediately after placing the order, I emailed the email on the PayPal receipt to either cancel or adjust the order but 4 days later it shipped with zero response. I call CJ Pony and had a mind-boggling conversation with a customer service representative who essentially tells me the issue is my fault and that the email is not monitored. I send the item back as soon as it arrives and shortly after I receive an email about a credit memo with no context for an incorrect amount. For the last 6 months off and on I have left VMs and emails to inquire about the refund or potential credit and they never get back to me.

I'm tired of this. I am meeting with my legal services later today as CJ Pony has committed theft. CJ Pony has displayed willful defiance in returning my money as they have eliminated any avenue of me obtaining what is mine.

I purchased nice looking tail light guards for my new Jeep JL Sahara $140.00 for the set. In less then 2 years the paint is all peeling off. Their made of pot metal and sprayed black, no primer. Supposedly their warrantied for 5 years, but I get the run around. I've sent pictures with no response. I removed them to send them back and I'm told I have to send them to someone else, I purchased them from CJ Pony ! and they never send me an address to send them to. Everyone listen DO NOT buy anything from this company, they just give you the run around ! I was contacted by Barbara Chastain from CJ Pony, she is the only one that helped me. Other people I spoke to hung up on me. She took care of the problem and had new ones sent to me which I received today, 6/8/22 She is also asking the company another question which I had. If you have any concerns contact her, she seems to be the only one doing her job and is very cordial.

I ordered FOUR LUG Legendary GT-8 wheels and the center caps back in March 2022. Their website said that the wheels and center caps were in stock. The wheels came but they were FIVE LUG wheels. The center caps have yet to arrive and today is the last day of May 2022. I have called and left messages and emailed them numerous times and all I get is an answer machine or an automated email. Terrible.

So I ordered a set of chrome BBK headers and valve covers for my 302 sbf, when I finally got my order over a month later the headers are not chrome. So I phoned and sent them a picture of my order ( which states they are supposed to be chrome) and they till me I got what I ordered ( which are not chrome) and they are not doing anything about it.
This is the worse customer service I have ever had and wouldn't recommend doing business with this company, they won't fix there wrong doings or admit to them.
If there was an option for negative stars I would have pick it
I would put a picture of my order on here but it won't let me paste it.