Cladding Monkey Reviews 

286
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistak... See more

Company replied

Rated 5 out of 5 stars

I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a compete... See more

Company replied

Rated 2 out of 5 stars

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... See more

Company replied

Rated 5 out of 5 stars

Very happy with both the product and the customer service. The cladding panels are a beautiful colour and look fantastic once installed. The quality exceeded my expectations, and the ordering process... See more

Company replied


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4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

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4.6

All reviews

(286)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product and outstanding customer service

Very happy with both the product and the customer service. The cladding panels are a beautiful colour and look fantastic once installed. The quality exceeded my expectations, and the ordering process was straightforward. Communication was excellent throughout, and any questions I had were answered quickly and professionally. Delivery was smooth, and everything arrived as expected. I would definitely recommend Cladding Monkey to anyone looking for high-quality cladding panels and excellent customer service. Thank you!

July 11, 2026
Unprompted review
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Reply from Cladding Monkey

Hi Monika, we are really pleased to hear you are happy with the products and our service! Thank you for the review :)

Rated 5 out of 5 stars

Excellent Customer Service & Product

I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistake on the order so I phoned the customer service team and spoke to Kellie who went above and beyond to rectify the issue.
The client was extremely happy with the product.
Will order from this supplier in future.
Thanks from LUME Interiors!

June 18, 2026
Unprompted review
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Reply from Cladding Monkey

Hello, thank you very much for this positive feedback, you are very welcome! We do try very hard to deliver the best service across the board to our customers.

Rated 5 out of 5 stars

My issue they sorted 10/10

I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a competent DIYer would be able to fit it.
I had an issue with silicone,( caused at my end), and the team were so helpful and had it resolved in no time, it's good to see a modern company model with old fashioned customer care values. I cant thank the team or sing their praises enough. The end result was they had a happy customer, I had a happy customer, everyone a winner.
Any further bathroom or kitchen projects I get Cladding Monkey will be my first choice, as will be my recommendations to others, well done Cladding Monkey 10/10.

June 8, 2026
Unprompted review
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Reply from Cladding Monkey

Hi Kenny

Thank you very much for the positive review, we are really pleased you are happy with the service you received.

We do believe answering phone calls the "old fashioned way" as you put, always helps reassure the customers we are here to help. :)

Rated 1 out of 5 stars

Terrible delivery service

Terrible delivery service, when you pay £90 for delivery you shouldn’t have to be responsible to unload the lorry… organise two people to deliver or have a pallet truck! Do better cladding monkey

June 5, 2026
Unprompted review
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Reply from Cladding Monkey

Hi Billy

We are disappointed to see this 1 star review, from a repeat customer.

All delivery info is on the website for customers to read and agree too prior to commitment, and we also call customers to explain how pallet deliveries work, and to organise a delivery date.

My colleague called you and explained this service again where you agreed the delivery date. You left this review, before this order was even delivered which we feel is very unfair, as you had opportunities to address your issues prior to this.

We have to use 3rd party couriers who don't have tail lifts or Moffatt's, so the delivery service has always been curb side.

You paid for the standard 2-3 working day service, and on both occasions we shipped it our on a next day service, as a gesture of goodwill.

Rated 5 out of 5 stars

Fantastic service and products

We ordered some items to clad our utility, there was a slight error which was rectified next day.
Overall great products, great comms and customer service.

May 29, 2026
Unprompted review
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Reply from Cladding Monkey

Hi Paul

Thank you for the feedback, on rare occasions mistakes can be made, but we do our utmost to rectify them as soon as possible. :)

Rated 5 out of 5 stars

amazing everytime

amazing everytime, always on the ball with deliveries can’t fault them,

April 28, 2026
Unprompted review
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Reply from Cladding Monkey

Hi, thank you for your review we really appreciate it.

Rated 5 out of 5 stars

Excellent old school customer service

Excellent old school customer service, order was incorrect and within 5 minutes of me emailing them i received an email and phone call apologising and letting me know i will receive the missing items early next day, they arrived promptly, errors happen its how you deal with them that makes the difference, very professional service thank you, i would highly recommend

April 23, 2026
Unprompted review
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Reply from Cladding Monkey

Hi John. Thank you for the review. Mistakes are very rare, but when they are made, we rectify the situation as quickly as possible.

Rated 5 out of 5 stars

Super, seamless customer service!

We placed an order for hygienic cladding for one of our sites and I have to say that every step of the way the customer service was outstanding. As soon as the order was confirmed the team were proactive, efficient and very helpful at every stage. They were in constant contact with the site ensuring that everything went to plan. A special mention must definitely go to Kellie who really went that extra mile to ensure that our delivery was absolutely seamless. She was so helpful. Could not recommend highly enough. So rare to find such helpful proactive customer service. Fantastic!

April 22, 2026
Unprompted review
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Reply from Cladding Monkey

Hi Bee, wow thank you for this amazing review! The team do try very hard to provide the best service possible, and help where it is needed. I will pass this lovely feedback onto them, it will make their day!

Rated 5 out of 5 stars

first time using the company for a…

first time using the company for a small project at work, 1st class service, quick delivery. highly recommended and will be using again.

April 14, 2026
Unprompted review
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Reply from Cladding Monkey

Hello Darren, many thanks for leaving this review, it is lovely to hear.

Rated 5 out of 5 stars

Highly Reccommended

Service and delivery was excellent !!

Sales staff, particulary Kellie went above and beyond to help us.

March 19, 2026
Unprompted review
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Reply from Cladding Monkey

Hi. Thank you for leaving a review, we are delighted to hear you are pleased with the service!

Rated 5 out of 5 stars

Highly Recommend

Very helpful and quick to reply to my query.

March 19, 2026
Unprompted review
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Reply from Cladding Monkey

Hi Nicola.

Thanks for your feedback, we do try and help and resolve things as soon as we can!

Rated 2 out of 5 stars

The return procedures are ridiculous

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have no idea how to return such large and heavy items. I’ve been looking for affordable courier companies for the extra panels I ordered by mistake, but I can’t find any reasonably priced option.

March 18, 2026
Unprompted review
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Reply from Cladding Monkey

Hi Dee.

Thanks for the feedback. As per most suppliers, if the customer wants to return items, it is at their cost. We have fulfilled our service by delivering the goods you have ordered. This information is on the website under Deliveries and Returns, also in our terms and conditions. We provided all of this information via email, when you confirmed you wanted to return some items. Our contract with the couriers is delivery only.

Rated 5 out of 5 stars

Very helpful staff

Highly recommend using Cladding Monkey, very helpful staff if you need to call for advice. Very prompt delivery (next day)!. Top quality product, only used to clad a garage, looks the business!

March 18, 2026
Unprompted review
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Reply from Cladding Monkey

Hi Mark. Thank you for the positive feedback. It is much appreciated.

Rated 5 out of 5 stars

I started a new venture a year ago now.

I started a new venture a year ago now.
And was lucky i found them.
They have been so helpful to me.
Never a issue.
They have been a watchful asset to me.
Making everything so run so smoothly

March 11, 2026
Unprompted review
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Reply from Cladding Monkey

Hi Daza, thank you so much for your feedback!

We are delighted you are happy with the service we provide.

Rated 5 out of 5 stars

Prompt delivery of a replacement panel…

Prompt delivery of a replacement panel that was damaged . After reading reviews I was worried when I had an issue with one of the panels being kinked.
I sent an email with picture and less than 24hrs I had the replacement . Great work CM , really impressive.
I’m not a fan of the internal corner as only slots one side but it’s workable.
But over all a happy customer

Thank you

February 20, 2026
Unprompted review
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Reply from Cladding Monkey

Hi Brett. Thank you for the feedback! Unfortunately damage can sometimes happen in transit, but providing we are informed within 48 hours of delivery, we work hard to resolve these issues and send replacements out.

Rated 5 out of 5 stars

Highly recommend 👌

I highly recommend cladding monkey ,I was very satisfied with the range of materials in stock and made to measure, the staff are very friendly and welcoming, this buisness has the best products around and very reasonable pricing, ill be using cladding monkey again definitely 😀

November 13, 2025
Unprompted review
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Reply from Cladding Monkey

Hi Michelle, thank you for your feedback. It is important to us as a business and also helps new customers chose us.

Rated 5 out of 5 stars

Ten Stars, Never Mind Five

Fantastic ivory/buttermilk cladding for my kitchen. Looks amazing. It has beautifully covered badly damaged walls after the removal of old tiles. And so cheap compared to the posh `kitchen panelling` companies - a quarter of the price.
The FREE sample service really helped me to choose the colour scheme in advance. AND the customer service was outstanding. Really friendly and professional after the delivery company messed up.
I highly recommend. Ten stars, never mind five!

November 5, 2025
Unprompted review
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Reply from Cladding Monkey

Hi Alison. Wow, thank you very much for this feedback. We are over the moon you were happy with the service/products. We pride ourselves on our customer service, so your comments are greatly appreciated, thank you very much!

Rated 5 out of 5 stars

TNT Fitness

Great service and quick delivery

November 7, 2025
Unprompted review
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Reply from Cladding Monkey

Hi Ed. Thank you for the review! The feedback is really important and really appreciated.

Rated 5 out of 5 stars

Great customer service

Great customer service. Went above and beyond. Great price. Will definitely use again.

November 6, 2025
Unprompted review
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Reply from Cladding Monkey

Hi Neil, Thank you for the review! We do pride ourselves on providing great customer service :)

Rated 5 out of 5 stars

Great Service & Fantastic Products

I ordered some cladding and trims which arrived the next day and was perfect for the job.
Everything was great quality and a very good price.
I will definately use Cladding Monkey again in the future.

November 4, 2025
Unprompted review
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Reply from Cladding Monkey

Thank you for leaving a review Vince, we are pleased to hear you were happy with the products and service.

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