Cladding Monkey Reviews 281

TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... See more

Company replied

Rated 5 out of 5 stars

first time using the company for a small project at work, 1st class service, quick delivery. highly recommended and will be using again.

Rated 5 out of 5 stars

Highly recommend using Cladding Monkey, very helpful staff if you need to call for advice. Very prompt delivery (next day)!. Top quality product, only used to clad a garage, looks the business!

Company replied

Rated 5 out of 5 stars

Prompt delivery of a replacement panel that was damaged . After reading reviews I was worried when I had an issue with one of the panels being kinked. I sent an email with picture and less than... See more

Company replied


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

281 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

first class service

purchases some material and was very impressed with the service and delivery.

we also had to phone for with special delivery instructions as goods went to construction site. there was no qualms and all was delivered successfully

January 11, 2024
Unprompted review
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Reply from Cladding Monkey

Hi, thanks for the feedback. Every bit of extra info provided prior to delivery, helps make the delivery itself run smoothly.

Rated 5 out of 5 stars

Great service Highly Recommend

Great service. First time I’ve used them and won’t be my last. Highly recommend.

January 10, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Duncan. We are pleased to hear you were happy with the service and products and look forward to supplying you again in the future.

Rated 5 out of 5 stars

Great experience

Made an order with cladding monkey last week, communication was great and my delivery was on time! Great service I will be using them again for future renovations!

January 4, 2024
Unprompted review
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Reply from Cladding Monkey

Hi John, many thanks for this feedback, we look forward to receiving future orders from you.

Rated 5 out of 5 stars

Great Service

I was unsure on which product I required and the guidance I received was exceptional. Would definitely use again in future.

January 5, 2024
Unprompted review
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Reply from Cladding Monkey

Hi, we want to make sure you are ordering the correct product to suit your job/needs. :)

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable. I would use again 100%

January 2, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Christian, thank you for this it is appreciated

Rated 5 out of 5 stars

Regular Customer

I've been a customer of Cladding Monkey for some time now and can't recommend them highly enough. Always great quality and a good price along with a massive choice of products.

January 3, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Vince, we are very grateful for your comments, and equally as happy to have built a fantastic working relationship with you!

Rated 5 out of 5 stars

Absolute top service

Absolute top service, can’t fault in any way shape or form, excellent communication and top quality product.
Would 110% use again and recommend.

January 4, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Lee, we are extremely pleased you are happy with the service and products!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, product arrived safe and on time undamaged and packaged really well. Items were of high quality.

January 4, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Zack, thank you very much. We pride ourselves on making sure our customer service is the best it can be.

Rated 5 out of 5 stars

Couldnt be more happier with the…

Couldnt be more happier with the product, price and service. Ordered some free colour samples to try and match a colour a had in another area. Looks great and have even recommended them to the business next door who are looking to get their restaurant kitchen cladding done in the new year. Well done Cladding Monkey!

January 4, 2024
Unprompted review
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Reply from Cladding Monkey

Thank you for the feedback Adele, samples are really important to ensure the colour is suitable, and more importantly you are happy with the product.

Rated 1 out of 5 stars

DO NOT PLACE AN ORDER

And even though I paid next day on the 2nd Jan I’m still awaiting my order.

I can only advise potential customers NOT TO ORDER from these jokers!

Trading standards have been notified and I’m awaiting a response.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Replaced bent pvc wall panel in less than 24hrs

I ordered a pvc wall panel with trim from cladding monkey which was unfortunately unusable by the time it reached me in transit due to being bent in half by the delivery driver.
I had a closing window to complete the job for the customer so I emailed cladding monkey to explain the situation I was in and explained I needed a replacement within 36 hours.
They didn’t hesitate and sent out another panel which arrived in less than 24hrs, very happy with the service

November 22, 2023
Unprompted review
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Reply from Cladding Monkey

Hi Tim
Thanks for the feedback, occasionally things can get damaged in transit, but once informed we always send replacements out! It is one of those issues no one can prevent, but we always put it right.

Rated 5 out of 5 stars

My horse box has had an incredible…

My horse box has had an incredible transformation thanks to this company. I found them online and browsed their website, which I must add is fantastic. I couldn’t choose a colour so they sent me 4 colours out free of charge, well impressed. The joiner has finished now and it just looks better than I could have ever imagined, it’s easy to clean too. I will definitely recommend and use again for future refurbs!

September 13, 2023
Unprompted review
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Reply from Cladding Monkey

Hi Sonia, it sounds amazing we are pleased you are happy!

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish, talked me through the different products and by doing so, I saved money. I was originally looking at a thicker sheet. Not very often you find a company who answers the phone and actually listens to your needs and what the job entails.
Fantastic experience all round and will be returning. Thanks guys.

August 27, 2023
Unprompted review
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Reply from Cladding Monkey

Hi Nile

Thank you for your feedback, were over the moon you are happy with your products and the advice. We are here to help after all. :)

Rated 5 out of 5 stars

I have used cladding monkeys for my…

I have used cladding monkeys for my kitchen/bathroom rental projects for several years now, I very rarely take the time to write reviews, but It is definitely a must on this occasion.

I literally cannot find cladding of this quality to anything close to the cost.

The fact you is ‘there’s always somebody who can do a job a little cheaper and a little worse’

DONT DO IT I LEARNED HAD WAY cheap cladding is a false economy!

Quality products, low prices and the level of knowledge and customer care you get is unrivalled, I initially found CM through google search as was looking for local supplier and sincerely can say I was lucky.

Nothing is ever to much for these guys keep up the good work, tbh I cannot believe they don’t have 100% 5* reviews, as I deal with lots of suppliers (various materials) but even the best do not get close to the level of customer service, knowledge and icing on the cake is there a local company.

As I said I’m no review writer but these guys truely deserve it !

Mike
Teesside Solar Solutions Ltd

August 31, 2023
Unprompted review
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Reply from Cladding Monkey

Thank you Mike, we do work hard to provide the highest standard of customer service possible. We look forward to supplying to again in the future :)

Rated 1 out of 5 stars

Awful experience from start to finish…

Awful experience from start to finish the website has multiple faults and will add unwanted items to your basket BEWARE.
The customer service and attitude from Kayleigh and Steve the manager is disgusting and I would advise anyone to avoid at all costs other companies provide a much better service for the same products. AVOID AT ALL COSTS.

September 1, 2023
Unprompted review
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Reply from Cladding Monkey

Apologies if you feel this way Dean. I believe the issue you had is that the delivery address was not changed when you entered the order via our website. We have spoken with our tech team who will look at making the checkout stage easier to navigate.

We appreciate your feedback and apologies once again if our customer service did not meet your expectations. We will work hard on trying to improve this.

Rated 5 out of 5 stars

Great service

Great service - Thanks to Kellie and team for outstanding service. Phone answered promptly by an actual person and an issue with my order (entirely my fault) was sorted quickly and effortlessly. A pleasure to deal with and thoroughly recommended. 👍👍👍

August 7, 2023
Unprompted review
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Reply from Cladding Monkey

Thanks Andy, much appreciated!

Rated 5 out of 5 stars

Standout customer service in today's world

Personable phone service - no call center music either - and team connected quickly with the project

Helpful advice and guidance on best options to suit

Extra mile moved by the CM team to shunt through a small initial order for next day delivery - which shows good relations too with their carrier

No hesitation in placing complete full order confidently.

Made a birthday day better!

July 10, 2023
Unprompted review
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Reply from Cladding Monkey

Hi Andrew, thanks for your kind words they are greatly appreciated. Customer service is very important so we pride ourselves on delivering to a high standard. We look forward to supplying you again in the future!

Rated 5 out of 5 stars

Sincerely appreciate your work

Writing this review to express how much of a pleasure it has been working with your team and ordering from your company. The level of attention to detail and professionalism displayed by your team is truly impressive. For three consecutive years, we have been relying on your company for our projects, and each time the experience has been exceptional. From the ordering process to the delivery, everything has gone incredibly smoothly.Your team has made sure that everything is well-preserved and delivered promptly, which has made our project run seamlessly. I appreciate the quick delivery and prompt response to our emails. It has made our job so much easier.I would also like to give a special shoutout to Kellie, who has been an exceptional worker. Her dedication to her work is evident, and she has been a great help throughout the entire process.
Once again, thank you for all your hard work and dedication to your customers.

July 14, 2023
Unprompted review
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Reply from Cladding Monkey

Hi, thank you for those kind words. We pride ourselves on attention to detail and delivering the highest standard of customer service as we can. It has been a pleasure to supply you and we look forward to dealing with you again in the future after building a great relationship. :)

Rated 5 out of 5 stars

Cladding installed and looks great

Cladding installed and looks great. Fast delivery and good quality product. Customer service was great Kayleigh was very helpful on the phone

June 9, 2023
Unprompted review
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Reply from Cladding Monkey

HI Tom, thank you for the feedback!

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