Claddingworld Reviews 

135
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. People consistently describe the exceptionally fast delivery service, wonderful communication throughout the process, and friendly staff who are always ready to assist with any project needs. Buyers are particularly impressed by the top-quality materials and stunning products that offer great overall value and transform spaces effortlessly. Some people were dissatisfied with occasional delivery complications, noting that a few parcels unfortunately arrived damaged or required more secure packaging. Consumers also mentioned minor drawbacks such as fragile edges on certain thinner sheets or the need to thoroughly inspect goods before installation.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and items arriving in excellent... See more

Product

Customers had positive experiences with product, noting that the panels look fantastic, are easy to fix up,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products look really good, are... See more

Staff

People report positive experiences with staff, frequently highlighting helpful service and mentioning that a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second purchase from cladding world. Excellent service, really fast dispatch. Quality products at a really good price. I would highly recommend them to anybody who is looking to transfo... See more

Company replied

Rated 5 out of 5 stars

I paid £150 for the concrete 5mm cladding panels to do a quick makeover. If it was a permanent long term I would have gone 8mm or 10mm. Be gentle with the 5mm as the edges are a bit brittle. Exce... See more

Company replied

Rated 5 out of 5 stars

I purchased loads of wallboards and trims, free delivery was great, delivery was fast, however I didnt order enough trims and had to reorder and got charged delivery £19.99 which I think was very expe... See more

Company replied

Rated 5 out of 5 stars

Exceptional customer service, went above and beyond to help, wall panel product is 22mm thick veneered on all sides with top quality sound proof backing, so easy to fit and looks fantastic, thanks gu... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. also in
  3. Bathroom Supply Store

Written by the company

Cladding World provide high quality bathroom cladding panels and trims for either delivery or collection. Our high quality cladding panels offer great value for a wide range of decorative panelling applications. Our friendly team are available on the phone or via email to answer your questions. We also have a range of Premier acoustic panels. Fast, nationwide delivery. DIY or trade, we can supply your panels and trims to transform your room.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

135 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(135)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I made an order and didn’t get an e…

I made an order and didn’t get an e mail confirmation. I’ve tried to contact them through chat e mail and phone but can’t get to speak to anyone. I haven’t received my order but the money has been taken out of the bank. Does anyone know how to contact them?

August 10, 2022
Unprompted review
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Reply from Claddingworld

Sorry to hear you had a bad experience, the company is now under new management we have just claimed ownership of the profile and we are working hard to improve.

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Rated 1 out of 5 stars

This is possibly one of the worst…

This is possibly one of the worst companies I’ve ever dealt with. No way to contact them

July 9, 2022
Unprompted review
Claddingworld logo

Reply from Claddingworld

Sorry to hear you had a bad experience, the company is now under new management we have just claimed ownership of the profile and we are working hard to improve.

Rated 5 out of 5 stars

Wall panels

Purchased 2 lots of 5mm panels and trims I must say everything went very smoothly all panels arrived none damaged and on time all emails were answered would highly recommend don’t always believe what you read give them a go

June 22, 2022
Unprompted review
Claddingworld logo

Reply from Claddingworld

Thank you for your kind review!

Rated 1 out of 5 stars

Avoid Using!! I received the wrong order and can’t get a return and refund.

I ordered splashbacks, I received 1 splashback that was correct and the other 2 were completely different splashbacks!

No one answers the phone, emails go unanswered and over a month later nearly 2 months now they eventually arrange a courier to collect and refund only problem is courier doesn’t turn up and no one has answered my calls or emails since ! I have now raised a dispute with my bank so hopefully it can be resolved this way. It’s caused a whole lot of issues for me as I had arranged joiners to come and they had to go out and purchase the proper splashbacks which cost me their time!! Not to mention I’m out quite a few hundred pounds which is just not acceptable.

I could not recommend this company, my advice would be to steer clear, don’t use, avoid. Extremely unprofessional, no customer service at all. I’m so angry and frustrated and stressed with it all.

June 10, 2022
Unprompted review
Claddingworld logo

Reply from Claddingworld

Sorry to hear you had a bad experience, the company is now under new management we have just claimed ownership of the profile and we are working hard to improve.

Rated 1 out of 5 stars

I ordered a few things from this…but never again!

I ordered a few things from this company, received some but not all!
I have been unable to contact anyone as yet. The phone goes unanswered and the mail box is full!
VERY bad after sales service! Will Not be using this company again!

May 8, 2022
Unprompted review
Claddingworld logo

Reply from Claddingworld

Sorry to hear you had a bad experience, the company is now under new management we have just claimed ownership of the profile and we are working hard to improve.

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Rated 5 out of 5 stars

I purchased 25mm angle from this…

I purchased 25mm angle from this company and i thought it was 50mm my mistake after contacting them the lady was more than helpful telling me yes i can send it back for a full refund well i managed to use the 25mm angle and i would like to say how helpful the lady wS at this company thanks abbie

May 2, 2022
Unprompted review
Claddingworld logo

Reply from Claddingworld

Thank you for your kind review!

Rated 1 out of 5 stars

Scam company

Scam company. Hd to contact credit card for refund

April 18, 2022
Unprompted review
Claddingworld logo

Reply from Claddingworld

Sorry to hear you had a bad experience, the company is now under new management we have just claimed ownership of the profile and we are working hard to improve.

Rated 1 out of 5 stars

Absolutely terrible after sales custome care…

Ordered 6 wall panels from this place last week and 4 out of the 6 arrived severly damaged. Contacted via email and then spoke to a Girl named Libbie who supposedly arranged for replacements to be sent out which should have arrived today. Nothing has arrived today and I have contractors waiting for these panels to continue my home project. Phoned several times, emailed several different email addresses and still no response. I have now opened a dispute via PAYPAL so let's see if they respond to them but I doubt from what I've read from other reviews. I wished I'd read them prior to purchasing!! They at this moment in time been paid for products which cannot be used due to the damage being so severe, very very angry at the total disregard for customer service & satisfaction.

March 23, 2022
Unprompted review
Claddingworld logo

Reply from Claddingworld

Sorry to hear you had a bad experience, the company is now under new management we have just claimed ownership of the profile and we are working hard to improve.

Rated 1 out of 5 stars

Absolutely terrible

Update - apparently the way to contact them is through "SUPPORT AT CLADDTECH.FRESHDESK.COM"
They said all the other ways I'd contacted had gone to spam (various emails, 2 phone numbers, PayPal dispute and via eBay, amazon and Facebook, so quite an impressive spam filter they must have!) They eventually refunded me the missing parts of my order.

Absolutely terrible. Seems they are one of multiple dodgy companies. Claddtech, claddworld, Thinktaps etc.
Half my order missing and no response to email, phone or PayPal dispute. Absolutely rubbish.

November 1, 2021
Unprompted review
Claddingworld logo

Reply from Claddingworld

Sorry to hear you had a bad experience, the company is now under new management we have just claimed ownership of the profile and we are working hard to improve.

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